User`s guide

19(30)
Datum/Date Rev
Dokumentnr/DocumentnrUppgjord/Prepared
Dokansv/Godkänd - Doc respons/Approved Kontr/Checked Tillhör/Referens-File/Reference
99-07-15 F
106/155 34-ASB 150 02 Uen
FACILITY DESCRIPTION
Faktaansvarig - Subject responsible
3045
Program ACD clerical
This command allows to specify for which
Authorisation Categories (COS) it is permitted to
program a key for ACD-clerical.
yy ACD-group number
zz Yes / No
0301
Key programming on agent telephones.
All telephone key functions are programmed via
command 0301
xxxx enter the agent’s directory number
yy enter the relevant key
Programming of ACD clerical key
If the agent shall have her/his own clerical key, a key
must be programmed for this purpose:
zz Enter function code = 31
3830
Clerical time ended by key
(End fixed clerical time by pressing the clerical key
before time-out?)
This command is used to specify whether or not fixed
clerical time can be terminated by pressing a
programmed clerical key.
xxxx Enter directory number of ACD-group
z Yes / No
The default value is No (fixed clerical time cannot be
terminated by pressing clerical key)
3712
Display clerical time?
This command is used to specify whether or not the
remaining / elapsing clerical time shall be shown on
the display.
z Yes / No
The default value is No (clerical time is not displayed)
Equipment
A FECU must be connected to the CPU-D4 for
following ACD features:
• Entering of multiple call codes (command 3828)
• Displaying of clerical time (command 3712)
• Fixed clerical time with clerical key (with or
without call codes) (command 3830)
10 Jul 14:40 +15˚
PROG ACD CLERICAL ? C 3045 yy zz
backward forward c/i return
10 Jul 14:40 +15˚
FUNCTION OF KEY 0301 xxxx yy zz
backward forward c/i return
10 Jul 14:40 +15˚
CLERTIME AND CLERKEYC 3830 xxxx z
backward forward c/i return
10 Jul 14:40 +15˚
SHOW CLERICALTIME ? 3712 z
backward forward c/i return