Specifications

Masterclock, Inc.

Revision2.0.3

phone(USAandCanada):1‐800‐940‐2248|phone(international):+1‐636‐724‐3666

email:support@masterclock.com|online:www.masterclock.com

FillingoutRMARequestForm

1. RMAnumberswillbeissuedonlywiththeproperMasterclock’sinvoicenumber.

2. Youmustprovideareasonfortheproductreturn.Ifdefective,pleaseprovideadetailed

descriptionoftheproblem.

3. MarktheactionyoudesiretobetakeninregardstoyourRMA‐Credit,Exchange,Upgrade,

WarrantyRepairorNon‐warrantyRepair.Ifyouarerequestinganexchange,pleaseindicate

whichitems/quantityyouwishtoexchangefor.

ShippingItems

1. RMAnumbersaregoodfor30calendardaysonly‐noexceptions.RMA'sreturnedafterthis

timewillbeautomaticallyrefused.

2. MerchandisereturnedwithoutanRMAnumberclearlymarkedontopoftheboxorreturned

withoutpriorauthorization,willbeautomaticallyrefused.

3. MerchandisereturnedCOD(CollectonDelivery)willbeautomaticallyrefused.

4. Masterclockhasashipafterreceivepolicy.Wemustreceivetheproductsbeforewecanship

yourreplacements.Ifanyitemiscriticaltoyouroperationwesuggestthatabackup

item/systembepurchased–talktooursalesdepartment.

Suggestions

1. PleasehaveRMAnumberandRMARequestFormavailablewhencallingMasterclockregarding

anRMAprocess.

2. IfTechnicalSupportisnotavailableandyouaretransferredtovoicemailpleaseleaveyour

name,companyname,RMAnumberandreasonwhyyouarecallingonthemessage.Youcan

alsoemailTechnicalSupportatsupport@masterclock.com

3. Pleasedonotshipitemsbackforrepairwithaccessories,unlessaccessoriesaresuspectedtobe

thecauseoftheproblemorunlessinstructedtodosobyTechnical Support.

IfcustomerreturnsitemsnotspecifiedonRMARequestForm,customerherebyreleases

Masterclockfromanyresponsibilityregardinglossordamageofthoseitems.

WARRANTY

Seeourcompletewarrantystatementinyourproductmanual,onthewebat:

http://www.masterclock.com/warranty.phporrequestacopybymailorfax.