Specifications

Masterclock, Inc.

Revision2.0.3

phone(USAandCanada):1‐800‐940‐2248|phone(international):+1‐636‐724‐3666

email:support@masterclock.com|online:www.masterclock.com

Exchange:Referstoreturningitemstoreceivedifferentproduct

Itemsthatarereturnedforcreditorexchangeduetoamistakeoncustomer'spart(ordered

wrong,enduserchangedtheirmind,improperinstallation,etc.)willbeexchangedonlyafter

receiptofauthorizationforpaymentfor15%ofitemvaluewithaminimumchargeof$50.

After30days–allsalesarefinal.

Upgrade:Referstoretu

rningitemstohaveanoption(s)installed

Itemsthatarereturnedtohaveanoptioninstalledwillrequirea24hourburn‐in.Duringthis

period,functionalityoftheproductwillbecheckedandfirmwareupdateswillbeperformed

unlessstatedontheRMAform,nottohavethisdone.

WarrantyRepair:Itemsreturnedforrepairorreplac

ementwithinapplicablewarrantyperiod

1. IfawarrantyitemisfoundtobedefectiveitwillberepairedorreplacedbyMasterclockin

accordancewithourwarrantypolicyandreturnedviaprepaidgroundfreight.

2. Ifareturneditemisfoundnottobedefectivethenreturnfreight&insurancewillbecharged

tothecustomerinadditiontoevaluationfeedescribedbelow.

3. Incomingfreight(andinsurance)forallreturneditemsmustbeprepaidbycustomer.

4. A$100evaluationfeewillbechargedforitemsthatarereturnedasdefectivebuttest

functionallygoodorforitemsthathavebeenmodifiedordamagedbycustomer,suchitems

willbereturnedunprocessedtothecustomer.

Non‐warrantyRepair:Itemsreturnedforrepairafterexpirationofwarrantyperiod

1. Youwillbeadvisedofthecostofanyrepairsandwewillrequireacreditcardnumberor

purchaseorderpriortoanyworkbeingstarted.A$100evaluationfeewillbechargedforany

un‐repaireditemreturnedatthecustomer’srequest.

2. A$100evaluationfeewillbechargedforanyitemthatisreturnedfornon‐warrantyrepairas

defectivebuttestfunctionallygood.

3. Merchandisereceived,whichhasbeenmodifiedbycustomerswillbereturnedunprocessed

tothecustomeranda$100evaluationfeewillbecharged.

4. Incomingandreturnfreightandinsuranceforitemswillbechargedtothecustomer.