Specifications

Software
Attendant Console
Operator and
InformationSolutions
Ericsson-LGprovidesPC-basedsoftwareattendantconsolesthatintegrate
telephonywithexternalcalldataandworkforceinformation.Theapplications
simplifycallhandlingandmeetevolvingcommunicationsrequirements.
AstheoperatorconsolesforEricsson-LG’scommunicationssystems,
ez-AttendantandiPECSAttendantgivehighlyefcienttelephonyconnections
forattendants,receptionistsandsecretaries.Theyallowoperatorstoquickly
andeasilyprovidecommunicationsandpresenceinformationforany
telephonyconnectionrequest.
iPECS Attendant
iPECSAttendantistheIPattendantconsolethatextendsthefeaturesof
ez-Attendantfeatureswithsoftphonefunction,hotelfeaturesandan
improveduserinterface.BasedontheiPECSPlatformsthatintegratedwith
iPECSAttendant,thesupportedfeaturesarevarious.
Embeddedsoftphonefunctions
• Operatingwithouttheneedforanexternalphone
• HighqualityvoicecommunicationsusingPC
Easytouseinterface
• Easierandmoreintuitivedesignanddisplayicons
• Flexibledisplayoptions
Variousproductivityenhancementfeatures*
• CallRecordingfromtheapplication
• Videocall
• Callstatisticsforeachoperator
• Recentcallhistorydisplay
Hospitalityfeatures
• Checkin/out,wakeupcall,roomstatus,roomcutoff,etc.
• iPECSAttendantHotelforbasicPMSfunctionalitywithiPECS-LIK/MG
-Check-outbillingservice,Custombillingformat
-SystemInformationupdateinreal-time(PMSDBsync)
-DNDservice,messageservice
-Roomclass(COS)setting,Roomchange
*
OnlyappliedtoiPECS-CM/LIK
APPLICATIONS 15
[iPECSAttendantHotelVersion]
[iPECSAttendantOfceVersion]
iPECS ez-Attendant
iPECSez-AttendantworksinconjunctionwiththeAttendant’sIPphone
providingenhancedattendantfeaturesandefciency.
Easytouseattendantandflexiblecallhandling
• Mousepointandclickorprogrammablehotkeystoselectfeatures
• Realtimepresenceshowingthestatusofusers
• Draganddropthecallfromthequeuetoanotherstationforhandling
Directorymanagement
• Localandcorporatecontactdatabaseintegrationforquickaccess
• CompatiblewithOutlook,Excel,ACT!andGoldMine