Dialog 4187 Plus Analog Telephone for Ericsson MX-ONE™ Telephony System and Ericsson MD110 User Guide Cover Page Graphic Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings: • Width: 15,4 cm (Important!) • Height: 11,2 cm (May be smaller) • Top: 5,3 cm (Important!) • Left: -0,3 cm (Important!) This text should then be hidden.
Title EN/LZT 103 012 R1A © Ericsson Enterprise AB 2006
Table of Contents Table of Contents Welcome .......................................................... 4 Important User Information ............................... 6 Description ....................................................... 7 Free Seating ................................................... 15 Incoming Calls ............................................... 16 Outgoing Calls ............................................... 21 Call List ..........................................................
Welcome Welcome Welcome to the user guide for the Ericsson Dialog 4187 Plus. This guide describes the available features of the telephone when it is connected to Ericsson MX-ONE™ Telephony System and Ericsson MD110. The functions and features available with this telephone are designed for easy use in all different telephone handling situations.
Welcome Copyright All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
Important User Information Important User Information Safety instructions Save these instructions. Read these safety instructions before use! Note: When using your telephone or connected equipment, the following basic safety precautions should always be followed to reduce risk of fire, electrical shock and other personal injury. • • • • • • • • • • • Follow instructions in the equipment's user guide or other documentation. Always install equipment in a location and environment for which it is designed.
Description Description 21 1 22 2 6 3 4 5 7 8 9 10 18 11 17 13 14 16 15 23 12 19 20 (bottom side) Dialog 4187 Plus 7
Description 1 Display 2x24 characters. Indicates call duration and date and time. See section “Display information” on page 11. 2 Alarm Set, confirm or view an alarm. See section “Alarm Clock” on page 71. 3 Scroll left Scroll left in the Call List, Phonebook and menus. 4 Scroll right Scroll right in the Call List, Phonebook and menus. 5 Phonebook Access your Phonebook. See section “Phonebook” on page 37. 6 Program a. Activate the programming mode. The key lamp flashes during programming. b.
Description 11 Programmable keys (function keys) Ten keys for storing frequently used numbers. You can store two numbers per key (first level and second level). See sections “Dial by a function key” on page 29 and “Set the number of programmable keys” on page 84. 12 Microphone Used for handsfree conversation. 13 Mute a. Switch microphone on or off. See section “Mute” on page 44. b. Switch off the ring signal in idle mode or when ringing.
Description 21 Data port Used to connect a modem, PC or other phone equipment. 22 Handset Supplied with hearing aid feature as standard. Please note: The handset can attract and trap small metal objects in the earcap region. 23 Designation card Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.
Description Display information The display gives you visual feedback on all actions that you perform. The following pages show examples of information displays from different telephone states. The size of the display is 2x24 characters. Idle phone (idle mode) When your phone is idle, the upper line shows the telephone ID (if programmed), see section “Telephone ID” on page 83. In this case your extension number (4455) has been programmed as telephone ID. The lower line shows the date and the time.
Description Incoming call When an incoming call is ringing on your phone, the display shows the caller information in the upper right corner. The caller information can consist of either a name or number or both. ELLEN BROWN 7436 When the call is answered, the caller information is presented in the lower right corner and the Call Timer in the upper right corner. 4455 00:02:15 7436 Note: For earlier versions of the telephone system the caller information will not be shown.
Description Tones and signals The following different tones and signals are sent from the telephone system to your phone. Tone characteristics The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.
Description Ring signals Three different ring signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator.
Free Seating Free Seating The Free Seating feature is used for persons who have an office extension number but no phone set of their own. For example, flexible office workers, persons mostly working outside the office, etc. As a Free Seating user and working from the office, you logon to any free phone set that will be temporarily assigned with your extension number and your system authorities. u *11* z* z# d To log on Lift the handset. Dial. Enter the authorization code and press.
Incoming Calls Incoming Calls Answer calls A ring signal indicates an incoming internal or external call. You can see the duration of incoming calls, see section “Call Timer” on page 48. Note: To answer calls via the headset, see section “Headset (optional)” on page 91. u  Ä To answer an incoming call: Lift the handset. Handsfree Press without lifting the handset. You are connected to the caller via the loudspeaker and microphone. Press to terminate a handsfree call.
Incoming Calls Answer a second call A call waiting tone will inform you, during a conversation, that a second call is waiting. You have two options. Option 1: d u Finish the ongoing call: Replace the handset. The new call will be signalled on your phone. Lift the handset to receive the new call. Option 2: ¸d u d u Dialog 4187 Plus Ask the party you are speaking with to wait: Press and replace the handset. The waiting call will be signalled on your phone. Lift the handset to receive the new call.
Incoming Calls Mute ring signal É If the phone rings at an inconvenient moment: Press to suppress the ringing. The ring signal will become silent. The Loudspeaker key and RINGER OFF, in the display, are flashing. 4455 RINGER OFF 01-15 10:38 Note: When a headset is connected, both the Loudspeaker key and the Headset key are flashing. The display will toggle between RINGER OFF and INCOMING CALL. When the calling party hangs up, the Mute key lamp flashes and the display steadily shows RINGER OFF, i.e.
Incoming Calls Parallel Ringing The Parallel Ringing feature makes it possible for an incoming call to ring several phones simultaneously and for the call to be answered on any of the phones. The main advantage of this feature is that you do not risk losing any calls. The feature requires all the phones involved to be defined in a Parallel Ringing list, which must be configured and initiated by your system administrator.
Incoming Calls u #21# d To restore Parallel Ringing Lift the handset. Dial. Note: U.K., dial # 2 #. Replace the handset. Notes: If you want to restore Parallel Ringing for all phones defined in the list, follow the procedure for restoring the feature from the phone with the main extension number and enter the number of the answering position.
Outgoing Calls Outgoing Calls Make calls Notes: To make calls via the headset, see section “Headset (optional)” on page 91. You can see the duration of outgoing calls, see section “Call Timer” on page 48. u z 0z d How to make internal and external calls. Lift the handset and dial either: An extension number to make an internal call, or the digit or digits to get an external line and the external number. Note: The digit or digits used for external call access, depend on the configuration of the system.
Outgoing Calls Handsfree  z Ä With the handset on hook. Press without lifting the handset. Dial the number. You are connected to the caller via the loudspeaker and microphone. Press to terminate a handsfree call. Wait for dial tone ° Sometimes it is necessary to wait for a new dial tone after dialing the prefix digit when making an external call. In such situations, you must store the pause for a new dial tone into the number: Press.
Outgoing Calls Individual External Line u *0* z# z To make a call on a specific external line: Lift the handset. Dial. Dial the individual external line number and press. Dial the digit or digits to get an external line and the external number. Last External Number Redial When you initiate an external call the system automatically stores all the dialed digits, irrespective of whether the call was successful or not.
Outgoing Calls When you receive a busy tone If you call an extension and receive a busy tone or get no answer or all external lines are busy you can use these methods: Callback 6 d u If a called extension is busy or there is no answer: Press. It can take several seconds before the procedure is executed. Note: France, Finland and Sweden, press 5 Replace the handset to finish the procedure.
Outgoing Calls u #37* z #d u #37# d Cancel any single Callback Lift the handset. Dial and enter the extension number. Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number. Press and replace the handset. Cancel all Callbacks Lift the handset. Dial. Replace the handset. Activate Call Waiting 5 If you urgently wish to contact a busy extension or external line, you can notify the extension by a call waiting signal. Press.
Outgoing Calls Intrusion on a busy extension 4 You can intrude on an ongoing call on a busy extension. Press. Note: France and Sweden, press 8 Before the Intrusion is executed, a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard. Notes: The warning tone might be disabled for your system. The Intrusion feature might be blocked for use on your extension (preprogrammed by your system administrator).
Outgoing Calls Bypass u *60* z # If this feature is allowed from your extension, you can bypass an; activated Diversion, activated Follow-me or activated Absence information on a specific extension. Lift the handset. Dial and enter the extension number. Press and wait for answer. Speed Dialing Common Speed Dialing numbers uz By using common Speed Dialing numbers, you can make calls simply by pressing a few keys.
Outgoing Calls u *51* ( 0 – 9 ) *z #d u #51* ( 0 – 9 ) #d u #51# d 28 To program or change individual Speed Dialing numbers: Lift the handset. Dial and press the selected digit. Note: Finland, dial * 5 1 * ( 1 – 9 ). Press and dial the phone number. The digit or digits to get an external line, must be added before external phone numbers. Press and replace the handset.
Outgoing Calls Dial by a function key You can program and activate directory numbers (extensions and Common Speed Dialing numbers) on the programmable keys. u î Head Office It is possible to store up to 20 numbers (two numbers/key) and the number can consist of maximum 24 digits. See section “Set the number of programmable keys” on page 84. Lift the handset. Wait for dial tone. Press to make a call (preprogrammed).
Outgoing Calls A previously stored number is automatically erased. If you want to erase a number, press the Delete key repeatedly and save without a telephone number. ³² To store a number that incorporates a pause for a new dial tone, see section “Wait for dial tone” on page 22. Press to save and exit. Notes: You can remove the transparent cover in order to write the names beside the keys. Use the DCM (Designation Card Manager) to make and print your own designation cards.
Outgoing Calls Authority Data privacy Data privacy allows you to make a call without any disturbances, i.e. Intrusion. This feature is automatically cancelled when the call is finished. u *41# z Dialog 4187 Plus To order: Lift the handset. Dial and enter the number.
Outgoing Calls Authorization code, common If you are authorized to use a common authorization code (1 to 7 digits) you can temporarily change any phone used within the telephone system to the authority level connected to this code. You can use the code for one call only or you can open the phone to some calls and lock it when leaving the phone. 32 u *72* z# z To use for a single call: u #73* z# To open an extension for several calls: u *73* z# To lock an extension: Lift the handset. Dial.
Outgoing Calls Authorization code, individual If you are authorized to use an individual authorization code (1 to 7 digits, affiliated to your own extension) you can lock your own extension to a common authority level, e.g. when out of the office. You can also temporarily change any other phone used within the telephone system to the same authority level as you have on your own phone. The individual code can be changed from your own extension.
Outgoing Calls 34 u *75* z* z# z To assign your own authority level to another phone: u *74* z* z# To change your individual authorization code: Lift the handset. Dial. Enter authorization code and press. Verification tone. Dial your own extension number and press. Verification tone. Dial the digit or digits to get an external line and the external number. Lift the handset. Dial. Enter old authorization code and press. Enter new authorization code and press. Verification tone.
Call List Call List The Call List stores all incoming and outgoing calls. A received call which has been called back is considered as an outgoing call. The Call List can store a maximum of 50 positions (name and number). The Call Timer record for each position is also stored. Stored positions can consist of maximum 24 digits. Note: A number will only occur once in the Call List, that is the last time it was dialed or received. Incoming and outgoing calls are displayed differently (see below).
Call List Ð ¯ · u To call a stored number Ð ¯ · ® To delete stored numbers from the Call List or or 36 Press. The display shows the last stored number. Use the arrow keys to scroll the list for another number. Lift the handset to call the number. Press. The display shows the last stored number. Use the arrow keys to scroll the list for another number. Press and hold for two seconds to delete the stored number. Note: To delete the entire Call List, press the Delete key and hold it for eight seconds.
Phonebook Phonebook Your phone is equipped with a Phonebook where you can store up to 50 entries (names and numbers). You can consult and change the Phonebook via the Phonebook key. The Phonebook lists all names in alphabetical order. You can freely add, delete, and edit names and numbers in the Phonebook. ± Make a call via the Phonebook Press.
Phonebook Write text and numbers The following describes how to write text and numbers, which is useful when you edit the names and numbers in the Phonebook. Example (to write SMITH): 7777 6 444 8 44 ³² The marked character is selected after a time out or when another key is pressed. When you have entered programming mode: Press for S. Press for M. Press for I. Press for T. Press for H. Press when the name is complete.
Phonebook Special characters Use the keypad to enter letters and characters. Press a key once for the first letter or character, twice for the second, three times for the third, etc. The most common letters are printed above each key on the phone. All the available letters and characters are shown in the following table: Number of times to press the key Phone key 1 2 3 4 Space - .
Phonebook Add a name and a number to the Phonebook ² ± In idle mode: Press. Press. The display shows: ALPHANUMERIC DIRECTORY ³² z ³² z NEW ENTRY Press. The display is cleared, showing no digits or characters. Enter the number. The number may have up to 24 digits. Press. Enter a name. The name entry may have up to 24 characters. How to write text, see section “Write text and numbers” on page 38.
Phonebook Change a name and a number in the Phonebook ² ± · In idle mode: Press. Press. Press one time. The display shows: ALPHANUMERIC DIRECTORY EDIT OR DELETE ENTRIES ³² ¯ · ³² ¯ · z ³² ¯ · z ³² or or or ³² ¯ · or Dialog 4187 Plus Note: You can toggle between NEW ENTRY, EDIT OR DELETE ENTRIES and EXIT by using the Scroll keys. Press. The display shows the first record (alphabetical order). Press to select an entry. Press to edit the entry. Press to move the cursor to the edit position.
Phonebook Delete a name and a number from the Phonebook ² ± · In idle mode: Press. Press. Press one time. The display shows: ALPHANUMERIC DIRECTORY EDIT OR DELETE ENTRIES ³² ¯ · ® or ³² ¯ · or 42 Note: You can toggle between NEW ENTRY, EDIT OR DELETE ENTRIES and EXIT by using the Scroll keys. Press. The display shows the first record (alphabetical order). Press to select an entry. Press to delete the entry. Press to exit programming mode, or press to continue programming in the Phonebook.
During Calls During Calls Group listening (loudspeaking) This feature lets other people in your room listen to your phone conversation. You speak in the handset while the other party´s voice is heard on the loudspeaker. Â During an ongoing conversation: Press to switch between loudspeaker and handset. When the key lamp is lit, the other party´s voice can be heard on the loudspeaker. Note: You can adjust the volume, see section “Settings” on page 78.
During Calls Âd ÄÂ u Handsfree Press and replace the handset. Handsfree conversation. Press to end the call. From handsfree to handset Lift the handset. Conversation via the handset. Mute É You have an ongoing conversation. Press to switch the microphone on or off. All microphones (handset, headset and handsfree) are deactivated. When the lamp lights, the caller will not be able to hear the conversation near to your phone.
During Calls Inquiry ¸ z 2 2 You have an ongoing conversation and you would like to make an Inquiry to an internal or external party. Press. Dial tone. The first call is put on hold. Call the third party. When the other party answers, you can switch between the calls (Refer back), Transfer the call, create a Conference or end one of the calls. Press to return to the first call. Note: Sweden, press R Refer Back Press to Refer back to the other party.
During Calls Conference With this procedure you can include up to seven parties in a conference. Only the conference leader can admit participants. During the conference, a tone will be heard every 15 seconds. Note: The conference tone might be disabled for your system. ¸ z 3 d 46 You have an ongoing conversation and want to establish a phone conference. You will become the conference leader. Press. Call the third party. Wait for answer. Press to establish a conference.
During Calls Hold ¸d You can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own or on another phone. Press and replace the handset. u To resume the call on your own extension: u z 8 To resume the call on another extension: Dialog 4187 Plus Lift the handset. Lift the handset. Call the extension where the call was put on hold. Press.
During Calls Call Timer Your phone displays the duration of incoming and outgoing calls. You can turn the Call Timer on or off, see section “Enable/Disable the Call Timer” on page 87. Outgoing calls When you make an outgoing call, the Call Timer starts after 10 seconds, showing the duration of your call in the upper right corner, for example: 4455 00:02:15 0-00460812345678 When the call is finished the duration is displayed for 15 seconds.
Call Forwarding Call Forwarding Diversion If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a preprogrammed answering position. During Diversion you will hear a special dial tone. You can still make calls as usual. Diversion can be made direct, on no answer, on busy or to another information service facility.
Call Forwarding u #21# d u *211# d u #211# d 50 Cancel Direct Diversion from your own extension Lift the handset. Dial. Note: U.K., dial #2# Replace the handset. Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section “Internal Follow-me” on page 52. Diversion when there is no answer Lift the handset. Dial to order. Note: Finland and Norway, dial *61# Replace the handset. The incoming call is diverted after 3 signals.
Call Forwarding u *212# d u #212# d Dialog 4187 Plus Diversion when caller receives a busy tone Lift the handset. Dial to order. Note: Finland and Norway, dial *67# Replace the handset. To cancel: Lift the handset. Dial to cancel. Note: Finland and Norway, dial #67# Replace the handset.
Call Forwarding Internal Follow-me All calls to your extension are diverted to another extension of your choice (within the private network). During Follow-me you will hear a special dial tone. You can still make calls as usual. u *21* z #d u #21# d Order from your own extension Lift the handset. Dial and enter the answering position number. Note: U.K., dial * 2 * No. Press and replace the handset. Cancel from your own extension Lift the handset. Dial. Note: U.K., dial #2# Replace the handset.
Call Forwarding u #21* z #d Cancel from answering position Lift the handset. Dial and enter your own extension number. Note: U.K., dial # 2 * No. Press and replace the handset. External Follow-me If external Follow-me is allowed, you can have all calls to your extension diverted to an external number of your choice. A special dial tone will be heard. You can still make calls as usual. u *22# z #d u #22# d Dialog 4187 Plus Order Lift the handset.
Call Forwarding Personal Number With this feature you can be reached on your normal office phone number even if you are out of the office, at home, etc. Depending on the functionality of your telephone system, you can have either one individual single search profile or you can choose between five individual search profiles. A search profile can be designed to fit the situation, i.e. in the office, traveling, at home, etc. Both internal or external phone numbers can be used in a profile.
Call Forwarding u *10* (1–5) #d u #10# d Dialog 4187 Plus To activate or change to another profile from your office phone Lift the handset. Dial. Press the search profile digit. Press and replace the handset. Note: When another party is included in the activated profile, a colleague or an operator, etc., always remember to inform them about your absence. If Voice Mail is included in the activated profile, always update your greeting with absence information.
Call Forwarding To activate or change to another profile from an external phone z *75* z* z# *10* z* (1–5) #d 56 # * The external phone must be of push button type provided with pound key ( ) and star key ( ) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA feature at your office. Dial tone. Dial. Enter the Authorization Code and press. Dial your own extension number and press. Dial tone. Dial. Dial your own extension number and press. Press the search profile digit.
Call Forwarding To cancel from an external phone z *75* z* z# #10* z# d # * The external phone must be of push button type provided with pound key ( ) and star key ( ) or a mobile phone adapted for dial tone pulses (DTMF). Call the DISA feature at your office. Dial tone. Dial. Dial the Authorization Code and press. Dial your own extension number and press. Dial tone. Dial. Dial your own extension number and press. Replace the handset.
Call Forwarding Important notes when designing your search profiles: • Avoid ring times longer than 45 seconds for your profiles. Usually the caller hangs up after 3-6 ring signals. • Consider the time you need to react and answer on each answering position in your profile. You might need up to 15 seconds to react and answer a call on a desk or cordless phone and 20–25 seconds for a mobile phone. • There must be an answering position at the end of every profile (Voice Mail or operator/secretary).
Call Forwarding Example: How to fill in your setting form for search profiles: Profile 1 In office Search order Type of telephone or Answering position* 1 Desk 1234 10 2 Cordless 5234 15 3 Voice Mail Telephone number Ring time (seconds) * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.
Call Forwarding Setting form for search profiles Name: Department: Telephone No: Account: Profile 1 .......................... Search order Type of telephone or Answering position* Telephone number Ring time (seconds) 1 2 3 4 * Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc. Profile 2 ..........................
Absence Information Absence Information The absence information is used to inform callers why you are absent and when you will return. If you are authorized, you can also enter absence information for another extension from your own extension. Order u *23* (0–9) *0915 Example: Back on September 15 (=0915). Lift the handset. Dial. Enter the absence code. Note: The absence codes consist of one digit which depends on the system connected to the telephone system.
Absence Information u #23# d u *230* z* (0–9) *0915 #d u #230* z# d 62 Cancel Lift the handset. Dial. Replace the handset. The programmed information is erased. Order for another extension Lift the handset. Dial. Dial the extension number and press. Enter the absence code. Press and enter the date or time of the other person's return. Press and replace the handset. Cancel for another extension Lift the handset. Dial. Dial the extension number and press.
Messages Messages Manual Message Waiting (MMW) If the called extension does not answer, you can send a Message Waiting signal to that extension (if this feature is allowed). When there is a message waiting for you, the message lamp is flashing, and you will hear a special dial tone after lifting the handset. u z Answer Lift the handset. Dial the number to your message retrieval center (e.g. operator) and ask for your message.
Messages 64 u *31* z #d Order MMW to another extension u #31* z #d Cancel MMW to another extension Lift the handset. Dial. Dial the extension number. Press and replace the handset. Lift the handset. Dial. Dial the extension number. Press and replace the handset.
Messages Voice Mail (optional) The Voice Mail application allows you to leave a voice message to the caller when you are unable to answer calls, e.g. when out of office, in a meeting, etc. The caller can then leave a message in your mailbox. When back in your office, you can enter your mailbox and listen to the messages received. Received messages are indicated with a flashing Message Waiting key.
Messages To access your mailbox u z z From your office phone: Lift the handset. Dial the number to the Voice Mail system. Note: If the number to the Voice Mail system has been programmed on the key with the Message Waiting lamp, you can also press that key to enter the mailbox. If you are asked to enter your security code: Enter your security code. Code at delivery = your extension number. Follow the recorded instructions. u z # z z 66 From another phone: Lift the handset.
Messages u z # z z Dialog 4187 Plus To access someone else´s mailbox Lift the handset. Dial the number to the Voice Mail system. Note: If the number to the Voice Mail system has been programmed on the key with the Message Waiting lamp, you can also press that key to enter the mailbox. If you are asked to enter your security code (if the phone you are using has a mailbox of its own): Press. Dial the mailbox number.
Messages To handle the mailbox Recorded information on the line tells you the number of new and stored messages. If you have too many messages stored, you will first be asked to delete saved messages. Recorded instructions ask you to press different digits in order to listen to callers’ messages, record your own greetings, change your password or exit your mailbox, etc. The following diagram gives an overview of the mailbox system and the digits to be used.
Group Features Group Features Group Call-pick-up People working in a team can have their phones programmed by their system administrator to form Call-pick-up groups. u 8 In a Call-pick-up group, any member can answer any individual call to group members. Lift the handset. Press to answer. Notes: One Call-pick-up group can serve as an alternative to another group. Calls to the alternative group can only be answered when there are no calls to your own group.
Group Features Group Hunting u *21* z #d u #21# d u *24* z* z #d u #24* z #d 70 As a member of a group of extensions that is called by a common number, you can temporarily leave the group. Lift the handset. Dial and enter your own extension number. Note: U.K., dial * 2 * No. Press and replace the handset. To re-enter the group Lift the handset. Dial. Note: U.K., dial #2# Replace the handset.
Other Useful Features Other Useful Features Alarm Clock If you want the phone to remind you, of a meeting for example, you can use the integrated Alarm Clock feature. Program an alarm ² ¹ In idle mode: Press. Press. The display shows the current setting (example): 4455 ALARM SET 01-15 10:38 The date and time format of the alarm depends on the date and time settings. For more information, see section “Date and Time” on page 81.
Other Useful Features ¯ ·z or ³² In case of a typing error: Use the Scroll keys to move the cursor and re-enter digit. Press to save and exit. To indicate that an alarm has been set, an “A” appears in the lower line on the left: 4455 A 01-15 14:00 Delete a programmed alarm 72 ¹ ® In idle mode: ¹ ¹ Check alarm status Press. Press. The alarm is cancelled and the phone returns to idle mode. Press. The display shows the date and time for the current alarm setting.
Other Useful Features Confirm alarm ° ¹ When an alarm occurs, you will hear a special alarm signal and the lower row in the display will flash. Press to snooze the alarm. The alarm is repeated 2 times at 5 minute intervals. or. Press to turn the alarm off. You can also press any key except the Pause key. Notes: If an alarm occurs during programming, the programming is terminated, the phone returns to idle mode and all changes are discarded.
Other Useful Features Account code u *61* z# z This feature is used to charge a call to an account number or to prevent unauthorised calls from your phone. The account code can have 1 to 15 digits. Lift the handset. Dial. Note: Finland and Norway, dial *71* Dial the account code and press. Dial tone. Dial the digit or digits to get an external line and the external number.
Other Useful Features General Deactivation The following features can be simultaneously cancelled: u #001# d • Callback (all Callbacks are cancelled). • Diversion/Internal and External Follow-me. • Manual Message Waiting/Message Diversion. • Do not disturb. Order Lift the handset. Dial. Replace the handset. Night Service When the telephone system is in Night Service mode, all your incoming calls to the operator are transferred to a selected extension or group of extensions.
Other Useful Features Hot line Ask your system administrator if you require this feature. Delayed Hot line When the handset of the delayed Hot line phone is lifted, a Call Duration is started. If no digit is pressed before time out, a call is automatically generated to a specific extension or external line. If a digit is pressed before Time out, the phone works as an ordinary phone. Direct Hot line The same feature as described above, but with no delay. Only Hot line calls can be placed from this line.
Other Useful Features DISA = Direct Inward System Access If you are assigned to use this feature and you are working externally, you can call your office and get access to an external line in order to make business calls. The business call will be charged your office extension number or an account number. You will be charged just for the call to the office.
Settings Settings The Dialog 4187 phone is equipped with a couple of setting options, you can for instance set and adjust a personal volume and ring signal. Handset, headset and loudspeaker volume There are three separate volume settings, one for the handset, one for the headset and one for the loudspeaker. Use the Volume keys to adjust the volume of the handset, headset or loudspeaker during a call. ì 78 • Adjust the handset listening volume when the handset is off hook.
Settings Programming the ring signal By programming, you can adjust the ring character and ring volume. To change the ring character and volume, you have to enter the programming mode. Programming the ring volume You can choose between four settings for the ring volume: auto, low, medium and high. Note: The default setting is AUTO. The AUTO ringing starts in a low volume, the third and fourth ring signal are in a medium volume and the fifth and following signals are in a high volume.
Settings Programming the ring character You can choose between 10 different ring characters. ² ¯ · ³² or In idle mode: Press. Select the RINGER CHARACTER menu. Press. The display shows the current setting and a request to lift the handset (in order to hear the sound). RINGER CHARACTER FOR AUDIO LIFT HANDSET 0 u ¯ · or z ³² d 80 Note: The default setting is 0. Lift the handset. Select a ring character, The phone rings with the selected ring character. or enter a digit (0-9).
Settings Date and Time Your telephone has a built in clock, which is displayed when the handset is on-hook (idle mode). The flashing colon between hour and minute indicates that the clock is running. The date and time is automatically set from the telephone system every time you receive an incoming call. Programming date and time If for some reason the date and time is not automatically set, the time and date can be set manually in the telephone. ² ¯ · ³² or In idle mode: Press. Select the CLOCK menu.
Settings Programming the time and date format ² ¯ · ³² or In idle mode: Press. Select the CLOCK DISPLAY menu. Press. The display shows the current setting, for example: CLOCK DISPLAY 01-15 10:38 ¯ · or ³² 82 Note: The default setting is 12-31 24:00. Select a time and date format. Five different time and date formats are available: • MM-DD 24-hour mode (e.g. 12-31 24:00) • MM-DD 12-hour mode (e.g. 12-31 12:00) • DD-MM 24-hour mode (e.g. 31-12 24:00) • DD-MM 12-hour mode (e.g.
Settings Telephone ID You can program your phone with your extension number or your name. This information is called Telephone ID and will appear in the display´s upper line (left side). ² ¯ · ³² or In idle mode: Press. Select the TELEPHONE ID menu. Press. The display shows the current setting, for example extension number 4455: TELEPHONE ID 4455 z Note: By default there is no name or number. Only the flashing cursor is shown. Enter your telephone ID.
Settings Set the number of programmable keys Your phone can store 10 or 20 numbers on the programmable keys. If you set up your phone for 10 numbers, each programmable key stores only one number (first level). If you choose the 20 number option, you can program each key with two numbers (first and second level). To program directory numbers on the programmable keys, see section “Dial by a function key” on page 29. ² ¯ · ³² or In idle mode: Press. Select the 10 OR 20 MEM POSITIONS menu. Press.
Settings Flash time (R-key) Do not change the flash time without consulting your system administrator first. An incorrect flash time can disable the R-key feature. Note: The default flash time (timed break) is 100 ms, but some systems require a different flash time for the R-key. A flash time between 0 and 999 ms can be set. Changing flash time ² ¯ · ³² or In idle mode: Press. Select the FLASH menu. Press.
Settings Pause length The default pause length of the “wait-for-dial-tone pause” is 1700 ms, but you may need another pause length when calling another system. A pause length between 0 and 9999 ms can be set. Note: Do not change the pause length without consulting your system administrator first. An incorrect pause length can disable the pause feature. Changing pause length ² ¯ · ³² or In idle mode: Press. Select the PAUSE menu. Press.
Settings Enable/Disable the Call Timer You can turn the Call Timer in the display on or off. For more information about the Call Timer, see section “Call Timer” on page 48. ² ¯ · ³² or In idle mode: Press. Select the CALL DURATION TIMER menu. Press. The display shows the current setting, for example: CALL DURATION TIMER ON ¯ · ³² or Dialog 4187 Plus Note: The default setting is ON. Press to toggle between ON and OFF. Press to save and exit.
Settings Headset Preset By default, Headset Preset is automatically activated when you connect a headset to the headset outlet on the telephone. When the headset is disconnected, the feature will be automatically deactivated. Calls that are made via a function key are automatically connected to the headset, there is no need to press the Headset key. If you do not want to use Headset Preset when you use a headset on your telephone, you must manually deactivate the feature.
Settings Headset Ringing Note: To use this feature, an optional headset must be connected to your phone. If this feature is activated, you will hear the first two incoming ring signals as beeps in the headset. The 3rd and the following ring signals are sent to the ringer as well. Activate/Deactivate Headset Ringing ² ¯ · ³² or In idle mode: Press. Select the HEADSET RINGING menu. Press. The display shows the current setting, for example: HEADSET RINGING ON ¯ · ³² or Note: The default setting is ON.
Settings Message Waiting indication Your incoming messages can be indicated by a flashing Message key. It is possible that the line leads to the phone could be twisted after installation (the Message Waiting LED will be on when there is no Message Waiting signal and will go off when there is a Message Waiting signal). To solve this problem there are three possible settings for the Message Waiting indication: • STD This setting should be used when no Message Waiting indication is required.
Accessories Accessories Headset (optional) To install the headset, see section “Installation” on page 93. You can adjust the volume of the headset, see section “Handset, headset and loudspeaker volume” on page 78. To learn more about the headset functionality, see also sections “Headset Preset” on page 88 and “Headset Ringing” on page 89. Note: Installed headsets must comply with the safety instructions, see section “Safety instructions” on page 6.
Accessories u Í d Â Í 92 From headset to handset Lift the handset. From handset to headset Press. The Headset key lamp is turned on. Replace the handset. From headset to handsfree Press. From handsfree to headset Press. The Headset key lamp is turned on.
Installation Installation Install cables Handset cable to the left Handset cable to the right You can put the cable to the handset into the notch underneath the telephone. Install the cables into the correct outlets, i.e.: • Cable to the telephone system is plugged into “LINE” • Handset cable is plugged into “HANDSET” • Headset cable is plugged into “HEADSET” • Modem or PC is plugged into “DATA PORT” Note: For headset servicing and replacement, contact your local service centre or retailer shop.
Installation Install stands and adapt telephone Position high Press to fasten stand Position low Release to remove stand Install card Use the Designation Card Manager to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://www.ericsson.com/enterprise/library/manuals.shtml For more information, please contact your Ericsson Enterprise certified sales partner.
Installation Wall mounting The phone can be wall mounted without using a special console. Useful for instance in conference rooms or public areas. Dialog 4187 Plus 1 Use a screwdriver to remove the handset hook. 2 Turn the hook upside down and insert. 3 Use a screwdriver to remove the two plastic covers. 4 Drill wall holes according to measurements given here. 5 Place screws according to measurements and mount the phone.
Installation Charging procedure before use At installation or if the telephone has been disconnected, it requires a charging time of approx. 30 seconds before fully operational. During charging the display is empty. When the telephone is ready to use, the display is turned on. Note: Charging should take place with the handset on hook.
Troubleshooting Troubleshooting This section contains information on how to solve operational problems. Go through the following list if you encounter any problems. If this checklist does not cover the problem, contact your system administrator. If others have similar problems, there may be a system error. Fault General operational problems Display dims Dialog 4187 Plus Action or comment Go through this fault check list: 1. Make sure your telephone is connected to an analog line. 2.
Glossary Glossary 98 CallerId Function for delivering the identity of a caller (calling number and/or calling number or reason for no info) to your phone at the call setup. Can also contain time and date of the call. Idle mode The state your phone is in when nothing is activated; not calling, not ringing, not diverted etc. Least Cost Routing A function that automatically selects the cheapest way to connect your external call (not necessarily the shortest distance).
Index Index A Absence Information 61 Accessories 91 Headset 91 Account code 74 Add a name and a number to the Phonebook 40 Alarm Clock 71 Answer calls 16 Authority 31 Authorization code, common 32 Authorization code, individual 33 B Bypass 27 C Call Forwarding 49 Diversion 49 External Follow-me 53 Internal Follow-me 52 Personal Number 54 Call list 35 Call Timer 48 Call Waiting 25, 44 Callback 24 CallerId Detection 96 Change a name and a number in the Phonebook 41 Charging procedure before use 96 Cleaning
Index G General Deactivation 75 Glossary 98 Group Call-pick-up 69 Group Features 68 Group Hunting 70 Group listening (loudspeaking) 43 H Handset, headset and loudspeaker volume 78 Handsfree 44 Headset 91 Headset Preset 88 Headset Ringing 89 Hearing aid compatibility 89 Hold 47 Hot line 76 I Important user information 6 Incoming Calls 16 Answer calls 16 Silent ring 18 Incoming calls Handsfree 16, 22 Parallel Ringing 19 Individual External Line 23 Individual Speed Dialing numbers 27 Inquiry 45 Install cables
Index S Safety instructions 6 Set the number of programmable keys 84 Setting form for search profiles 60 Settings 78 Date and Time 81 Enable/Disable the Call Timer 87 Flash time (R-key) 85 Handset, headset and loudspeaker volume 78 Headset Preset 88 Headset Ringing 89 Hearing aid compatibility 89 Message Waiting indication 90 Pause length 86 Programming the ring signal 79 Set the number of programmable keys 84 Telephone ID 83 Short numbers 27 Silent ring 18 Dialog 4187 Plus Speed Dialing 27 T Telephone I
Ericsson Enterprise AB All rights reserved. For questions regarding the product, please contact your Ericsson Enterprise Certified Sales Partner. Also visit us on http://www.ericsson.com/enterprise © Ericsson Enterprise AB 2006 EN/LZT 103 012 R1A Subject to alteration without prior notice. Ericsson is shaping the future of Mobile and Broadband Internet communications through its continuous technology leadership.
