Operating instructions

Contact Information
Ericsson Customer Services
Support Services
Our primary objective is to provide first class customer care that is tailored to your specific business and operational requirements.
All levels are supported by one or more service performance reviews to ensure the perfect partnership between Ericsson and your
business.
Warranty
All Ericsson Products and Systems are designed and built to the highest standards and are covered under a comprehensive 12
month warranty.
Levels of Continuing Ericsson Service Support
For stand-alone equipment, then Ericsson's BASIC Essential support is the value for money choice for you.
BASIC provides you with year-by-year Service long after the warranty has expired.
For systems support you can choose either Gold Business Critical support or Silver Business Advantage. These packages are
designed to save you costs and protect your income through enlisting the help of our support specialists.
Call Ericsson Sales for more details.
Where to Find Us
Customer Services
Europe, Middle East
and Africa
Tel: [phone]
Fax: [phone]
Email: [e-mail]
Americas Tel: [phone] US and Canada
Tel: [phone] International
Fax: [phone]
Email: [e-mail] Compression
Email: [e-mail] Software Support Centre
China Tel: [phone] Beijing
Fax: [phone] Beijing
Tel: [phone] Hong Kong
Fax: [phone] Hong Kong
Email: [e-mail]
Australia and New
Zealand
Tel: [phone]
Fax: [phone]
Email: [e-mail]
Internet Address www.ericsson.com
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