User's Manual

Ericsson Internal
INSTRUCTIONS 13 ( 14 )
/ XSNBRKI 4/1532-LZA 701 0001 Uen
EAB/ FJG/RSP ( Louise Cederlund) 2008-05-14 G
Prepared (also subject responsible if other) No.
Approved Checked Date Rev Reference
Figure 5 Test Record
8.3 Filling in a Trouble Report
This section describes when and how to fill in a trouble report.
Write a trouble report when system components are not operating as expected,
or when disturbances occur repeatedly. Do not write a trouble report for
occasional hardware failures.
Note: When writing a trouble report, always include as much information as
possible, such as log files and a copy of the IDB. Write the trouble
report as soon as possible, preferably at the RBS site.
An example of a filled-in trouble report, and a trouble report form, are included
in document Installation Troubleshooting.
Send the completed trouble report to the nearest First Line Support (FLS)
representative for registration in the Ericsson trouble report system.
8.4 Filling in a Blue Tag Repair Delivery Note
This section describes how to fill in a so-called blue tag repair delivery note.
When a faulty unit is returned, it must always be accompanied by a repair
delivery note. When the repair delivery note has been completed, it must be
attached to the faulty unit before sending it to repair.
The repair delivery note LZF 084 84 can be ordered from the local FLS. A
repair delivery note is found in the document Installation Troubleshooting.