Installation guide

QuadroM32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus
QuadroM32x/8L/26x/12Li/26xi; (SW Version 5.3.x)
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Please Note: The Call Parking is valid for the period defined in the Call Park Extension Settings. By default it is 15 minutes. During that time hold
music (if configured) will be played to the parked party. When the Retrieve Timeout expires, the phone that initiated the call parking will start to ring.
If no one picks up the parked call, or if the phone is off hook, the parked call will be automatically disconnected.
Please Note: Anyone who wishes to retrieve the parked call will be requested to pass a password authentication (if the password is defined for the
call park extension) to resume the parked call. The parked call will be disconnected if an incorrect password has been inserted and authentication
has been rejected. To avoid unexpected calls received on the extension used for call parking, it is recommended to use virtual extensions for the
Call Park service.
Barge In Service
Attention: The Barge In service is an optional feature and can be activated with a feature key from the
Features page.
The Barge In service on the Quadro allows the PBX users to participate to the third party's calls while remaining imperceptible. With the special
feature codes (for details, see Feature Codes in the Manual III – Extension User’s Guide), you may dial in to the active calls between the other local
PBX user and his call partner and depending on the configuration and the feature code used you may listen to the call, additionally be able to speak
to the extension user only or to all participants.
This service offers three options:
• Listen in – with this option you may only listen to the third party’s call without being able to speak in the call. No sound notification
will be heard in the third party’s call when you dial in.
• Whisper – with this option you may listen to the third party’s call and speak to the extension to which you have barged in. Only that
extension will hear a sound notification when you dial in.
• Barge in – with this option you may listen to the third party’s call and speak to all participants in the call. All participants of the call
will hear a sound notification when you dial in.
To use the Barge In service options, the Barge In feature should be enabled and configured on the extension (from
User Extension Settings) to
which you wish to barge in the call.
Attention: Barge In service calls are not displayed in Active Calls table on the
Administrator’s Main Page, nor are registered in the Call Statistics.
Upload Universal Extension Recordings
The Upload Universal Extension Recordings are to be defined by the Quadro administrator and will be present instead of the default voice
messages for all extensions on the Quadro. They will be used when no custom messages have been uploaded or recorded.
The following system messages can be uploaded from this page:
• Hold Music – played to the held user. The
Edit link is used to select the way custom hold music will be provided.
• Voice Mail Regular Greeting – played when a caller reaches the extension’s voice mailbox
• Voice Mail Out-of-Office Greeting – played when a caller reaches the extension’s voice mailbox if the Out-of-office greeting is enabled
• Incoming call blocking - played when a blocked user calls the extension
• Outgoing call blocking – played when the extension dials a blocked destination
• Call Queue Welcome Message - played when a caller joins the extension’s call queue
• Call Queue Message - played when a caller is being held in the queue
The Upload Universal Extension Recordings page consists of
a table where the universal voice messages are listed.
An Upload functional link is present for each voice message
recording that is not uploaded in the table and it is used to
upload the custom system message. When a message is
uploaded, the Upload functional link is replaced by Download
and Remove functional links respectively. These are used to
download to the PC and to remove the uploaded system
message.
The Memory Allocation group includes a drop down list used
to specify the Percentage of System Memory for the universal
extension recordings. The maximum value in the drop down list
is equal to the maximum available space for voice messages on
Quadro.
Fig. II-126: Upload Universal Extension Recordings page
Please Note: Changing the Percentage of System Memory on this page will stop any recordings of universal extension voice messages from the
handset.
Upload Universal Extension Recordings - Hold music
The manipulation radio buttons on this page allows you to select the way custom hold music will be provided.