Installation guide

QuadroM32x/8L/26x/12Li/26xi Manual II: Administrator's Guide Administrator’s Menus
QuadroM32x/8L/26x/12Li/26xi; (SW Version 5.3.x)
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The Enable Hot Desking Capability checkbox is used to enable the Hot Desking feature on the corresponding remote extension.
The Hot Desking Automatic Logout section is used to configure Hot Desking functionality expiration on the corresponding extension. This may be
useful when someone who logged in to the public phone with this extension forgot to log out after using it. With this option enabled, once the
expiration time arrives, the extension will automatically log out from the public phone.
The following options are available:
• Never – the extension will never expire and will remain logged in to the public phone.
• After the defined period of time – requires the period after which the extension will automatically log out from the public phone.
• At the certain moment – requires the moment (hour and minute) when the extension will automatically log out from the public phone.
5. Call Queue Settings
This group is used to configure the Call Queue service that allows multiple incoming calls to be kept in the queue when being on the line and
enables the calls to be answered in the order they have been received. This feature can be also used within Receptionist Management (see below
for more details).
The Enable
checkbox activates the Call Queue functionality on
the extension.
The Call Queue Size text field requires the length of the call
queue. This is the maximum number of calls that will be
accepted into the queue and kept on hold while the extension
user is on a call. If a maximum number of calls are already held
in the call queue, the next incoming call will be routed to the
extension’s Voice Mail, if enabled, or will be disconnected.
Please Note: By configuring Call Queue size, Call Forwarding if
Busy and Voice Mail telephony services will not take effect on
the corresponding extension until the call queue is not filled.
These telephony services will affect only the calls out of the call
queue.
The Max Calls Presented to Extension text field requires the
maximum number of active calls on the line. For example, if 1 is
configured in this field and the extension is in use, the next
incoming call will go to the call queue. If 2 is configured in this
field and extension is in use, the next incoming call alert will be
heard in the background (if Call Waiting service is enabled on
the corresponding extension) and the extension will hold the first
call to answer the second one or they can be joined for a call
conference. However, the next incoming call will again go to the
call queue.
Enable Redirection checkbox is used to ena
ble the call
redirection to the other destination after some time spent in the
queue. This will avoid the caller to wait in the queue for too long.
This checkbox selection enables the following components:
Call Queue Message Repetition Count text field requires the
number of call queue messages (played during the caller is in
the queue) after which the call in the queue will be automatically
redirected to the destination defined below.
Fig. II-91: Extensions Management - Edit Entry – Call Queue Settings page
Call Type lists the available call types:
• PBX - local calls to Quadro’s extensions
• SIP – calls through a SIP server
• PSTN – calls to a global telephone network
• Auto – used for undefined call types. The destination (independent on whether it is a PBX number, a SIP address or a PSTN number) will
be reached through the Call Routing Table.
The Address text field is used to define the address where the call will be redirected. The value in this field is strictly dependent on the Call
Type defined in the same named drop down list. If the PBX call type is selected, the Quadro extension number should be defined in this field.
For the SIP call type, the SIP address should be defined, for the PSTN call type, the PSTN user number should be defined here. For the Auto
call type, a routing pattern needs to be defined.
The ZeroOut Redirection radio buttons are used to enable the call redirection to the extension voice mailbox or other destination after some time
spent in the queue. This will avoid the caller to wait in the queue for too long.
• The Voice Mail radio button selection allows the user to redirect the call to the extensions voicemail.
• The second radio button selection allows the callers to redirect the call to the specified destination instead of holding in the extension's
queue.The caller will then be automatically transferred to the destination specified in this page. This selection activates the following fields to be
inserted:
Call Type lists the available call types: