Installation guide

QuadroCS Manual II: Administrator's Guide Administrator's Menus
QuadroCS (SW Version 3.1.x) 26
2. Attendant Scenario
This group is used to select between default and custom
attendant functionality scenarios. When the Default scenario
is selected, a group of settings should be adjusted. The user
defined Auto Attendant greeting messages can be uploaded
here. For Custom scenario, a scenario script file (in
EpygiXML coding, the coding standard can be found at
Epygi Technical Support) should be defined and the custom
voice messages can be uploaded.
Fig. II-45: Conference Attendant – Attendant Scenario Settings
The Default manipulation radio button selection enables following components:
• Attendant Welcome Message - this group allows updating the active Auto Attendant welcome message (played only once when entering
Auto Attendant), downloading it to the PC, or restoring the default one. The group offers the following components:
The Restore Default Welcome Message checkbox allows restoring the Auto Attendant default welcome message file if another one has
been previously selected. If the checkbox is selected, the file upload will be disabled.
Upload new welcome message indicates the file name used to upload a new welcome message. The uploaded file needs to be in
PCMU wave format, otherwise the system will prevent uploading it and the “Invalid audio file, or format is not supported” warning message
will appear. The system also prevents uploading if there is not enough memory available for the corresponding extension and the “You do
not have enough space” warning message will appear.
Browse opens the file chooser window to browse for a new welcome message file.
The Download Welcome Message and Remove Welcome Message links appear only if a file has been uploaded previously. The
Download Welcome Message link is used to download the message file to the PC and opens the file-chooser window where the saving
location may be specified. The Remove Welcome Message link is used to restore the default welcome message.
• Enable Zero Out checkbox enables Zero Out Service which provides a possibility to caller that has reached the Conference Server’s
Auto Attendant Zero Out menu (see Call Codes) to accelerate the automatic redirection feature. Entering Zero Out menu will automatically
redirect call to the destination defined in the Redirect Address text field. If Zero Out Service is disabled, corresponding menu will be
hidden in the Auto Attendant.
The Custom manipulation radio button selection allows you to upload Attendant’s custom scenario file and voice messages. The selections are:
• The Upload Scenario File indicates the file name used to upload a new scenario file. The uploaded file needs to be in EpygiXML format
(the coding standard can be found at
Epygi Technical Support) and is restricted to a 20KB file size. Browse opens the file chooser window
to browse for a custom scenario file.
• The View/Download Scenario link appears only when a custom scenario file has been previously uploaded and is used to view or
download the scenario file. The Remove Scenario link is used to remove a custom scenario file and return to the default Auto Attendant
scenario.
• The Upload Custom Scenario Voice Messages link refers to the page where voice messages used in the uploaded custom scenario
should be managed.
3. SIP Registration Settings
This page requires Attendant SIP registration settings and
has the following components:
Registration User Name text field requires a user name
for conference registration on the SIP server. The
registration user name needs to be unique on the SIP
server and is used to reach the Conference Server’s Auto
Attendant over the SIP network.
The Registration Password text field indicates a
password for the Auto Attendant extension registration at a
SIP server.
The Confirm Registration Password text field is used to
confirm the password. If the entered password does not
correspond to the one given in the Registration
Password field, the error will appear: “The passwords do
not match. Please try again”.
Fig. II-46: Conference Attendant – SIP Settings
The Registration SIP Server text field indicates the host address of the SIP Server. The field is not limited regarding symbol usage and length as it
can be either an IP number, e.g., 192.168.0.26 or a host address, e.g., sip.epygi.com.