User`s guide

QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus
QuadroM 32x/8L/26x/12Li/26xi; (SW Version 5.2.x) 42
Call Waiting
Call Waiting is used to receive an incoming call when you are currently on a call. The caller will hear a ringing tone and the Quadro user will hear a
special beeping on the telephone when the call arrives. To switch between the current call and the new incoming call, use the appropriate calling
code.
Enable Call Waiting Service activates this service and makes it available for the phone handset.
Auto Redial
The Autoredial service of Quadro supports automatic redialing if the called destination is currently busy or unavailable.
The Autoredial Settings page displays the available settings for automated redialing. Use the appropriate calling code to enable Autoredial from
the handset. The caller may hang up or stay with the lifted handset after enabling the Autoredial service. When hanging up, the system will keep
trying to reach the last called destination for the specified time period. When the destination is reached, the caller’s phone will start to ring. A voice
message is being played to the called party asking to wait until the caller answers. If the caller keeps the handset lifted, the system will also continue
to reach the last called destination and the call will be established when the destination called answers the call.
Autoredial Interval sets the time values between redialing attempts (counted in seconds).
Autoredial Period sets the total duration of redial attempts (counted in minutes).
Please Note: This service is functional for SIP and PBX calls only. For PSTN calls, this feature works as a single redial (with no multiple attempts to
reach the called destination).
Hold Music
The Hold Music Settings are used to define the music that will be played while on hold or putting a remote party on hold. To specify this music the
following checkboxes and text fields are available:
Send Hold Music to Remote IP Party enables the specified
music for sending to a remote IP party whenever it is on hold
and waiting. If this checkbox is disabled, Quadro will not send
any hold music to the remote IP party. The remote IP party will
then hear their own hold music, or something similar, if
configured. The hold music is always sent to PBX and PSTN
destinations independent on the configuration of this option.
The Listen Hold Music drop down list specifies the music the
current user will hear while on hold. It offers the following
options:
• Off - no music will be played.
• Own Music - the current user will define the music
that will be played to them self while being on hold.
• Remote Party's Music - the current user will hear
the remote party's hold music, if enabled, and sent
by remote party.
Fig. III-39 Basic Services - Hold Music Settings page
The manipulation radio buttons group allows you to select the way custom hold music will be provided.
• File selection is used to upload the hold music file. The following options are available under this selection:
Restore Default Hold Music File enables the default music. If the checkbox is selected, the text field Upload New Hold Music File will
be disabled.
The Upload New Hold Music File text field can be used to enter the path where the hold music file is located. If the hold music file is
browsed with the help of file-chooser, this field displays the path of the browsed file. The Browse button is used to browse for the hold
music file.
The music file needs to be in PCMU (CCITT u-law, 8 kHz, 8 bit Mono) wave format, otherwise the system will prevent uploading the file
and will display the warning message "Invalid audio file or format is not supported". Additionally, the system will refuse uploading if
insufficient memory is available for the corresponding extension and will then announce "You do not have enough space".
Please Note: It is recommended to use a piece of music not longer than one minute to leave enough space for user-defined messages
and voice mails.
The Download Hold Music File link appears only if a file has been uploaded recently. It downloads the audio file to the PC and opens a
window where the saving location can be specified.
• RTP Channel selection is used to define the channel for the broadcast streaming. The RTP channels are created by the system
administrator. Therefore if you are experiencing problems with using the RTP channels as hold music, or no RTP channels are available to
select on this page, turn to your system administrator for clarification.
• For QuadroM32x Audio Line In selection uses the external radio broadcasting or any other audio resource as the hold music. When
selecting this option, check with your system administrator if there is an external audio resource connected to the Quadro.