User`s guide

QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus
QuadroM 32x/8L/26x/12Li/26xi; (SW Version 5.2.x) 34
Please Note: All phones attached to the extensions in the Many Extension Ringing/Call Hunting table will ring with the pattern defined for the
individual caller to that extension.
Call Hunting
The Call Hunting service provides the possibility of an incoming call consecutively ringing on several extensions depending on the calling party. The
Call Hunting page contains a table where all the participants in the call hunting group for the corresponding extension should be defined.
Attention: By configuring the Call Hunting service,
Unconditional Call Forwarding and Many Extensions
Ringing automatically will be disabled on the current
extension.
Selecting Enable Service activates the Call Hunting service on
the current extension.
The table displayed here lists the extensions where the call
must be consecutively duplicated in case of a call from the
corresponding caller. Line Status indicates if the extension is
Attached, Not Attached or Attendant. An extension cannot
ring if it is Not Attached. The administrator must attach it to
the line from the Extensions Management page.
When the order of entries in the Call To table is defined in the
consecutive ringing order, the Move Up/ Move Down
becomes available. This will move the checked Call To
extension either one level up or down.
Fig. III-26 Call Hunting page
Add opens the Add Entry page to add called extensions (an
attendant or a user extension). It has manipulation radio
buttons to select the type of extension to be added to Call
Hunting. It contains the following components:
• The Call To drop down list contains Quadro’s attendant or
user extensions, depending on the radio button selected.
It is possible to add the same extension more than once to
the Call To table. The extension will ring, depending on
the order, as often as configured.
• The Duration drop down list is only available for user
extensions only. It is used to select the period (in
seconds) for which the corresponding user’s extension
should ring.
Fig. III-27 Call Hunting – Add Entry page
The Circular Mode checkbox enables the call hunting start over when the last extension in the Call Hunting table has been called and there is still
no answer. The Circular Mode will last as long as the No Answer Timeout is configured in the Basic Services
page. When this checkbox is not
selected, call hunting will terminate once the last extension in the Call Hunting table does not answer the call, the incoming call will then be
redirected to the Voice Mailbox of the extension it originally called (if enabled) or it will be disconnected.
Please Note: The Voice Mail Service will be activated on then originally called extension only after all extensions in the Call Hunting table are called
at least once, regardless the No Answer Timeout configured from the Basic Services
page.
Attention: The Circular Mode will not work if the list of called destinations contains at least one Auto Attendant extension, otherwise the hunted call
will be answered by the Auto Attendant and will terminate there.
The Random Hunting option allows an incoming call to ring extensions in the Call Hunting table in random order. If this checkbox is selected, an
incoming call will ring at an extension randomly selected from the Call Hunting table. If the called extension does not answer the call, the next
extension will be chosen randomly from the remaining extensions list. The process will continue until the last extension on the list is called. If the call
is still not answered, it will be forwarded to the voice mail box of the originally called extension.
If both the Circular Mode and Random Hunting checkboxes are selected, the cycle will restart in the same random order after calling the last
extension. If nobody answers, the call will be redirected to the mailbox of the originally called extension after the No Answer Timeout expires.
When saving the Call Hunting configuration a message will notify the user that Many Extension Ringing and Unconditional Call Forwarding services
have been disabled.
Many Extensions Ringing
The Many Extensions Ringing service of Quadro provides parallel ringing on several extensions when there is an incoming call.