User`s guide

QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Auto Attendant Services
QuadroM 32x/8L/26x/12Li/26xi; (SW Version 5.2.x) 14
Pre-configured Call Back
For Pre-configured Call Back, a list of trusted callers must be configured in the Quadro's Authorized Phones Database using Web Management.
The Call Back service should be enabled and a valid callback destination should be specified for each caller.
To use Pre-configured Call Back, the caller registered in the Authorized Phones Database should simply call to the Quadro’s Auto Attendant through
SIP or PSTN, let the call to ring twice and then hang up. Call Back will be instantly activated, and Quadro will call back to the defined Call Back
destination. By answering the incoming call caller will be connected to the Auto Attendant menu.
Remote Call Back Configuration
The Remote Call Back Configuration service is used by authorized callers to configure or reconfigure existing call back configuration on the
Quadro. Remote Call Back Configuration is divided into two modes accessible from the Quadro's Auto Attendant:
• Permanent Call Back
• Non-Permanent (Instant) Call Back
Please Note: Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in
the Call Back settings for the trusted user.
Permanent Call Back
Permanent Call Back service allows callers registered in the Authorized Phones Database to create a new trusted caller with Call Back enabled.
They can also modify the Call Back destination of existing callers in the Authorized Phones Database. By calling Quadro's Auto Attendant and
entering the Auto Attendant menu, the caller can use the

code (see Feature Codes) to create a new trusted caller as well as to modify the Call
Back destination for the already registered callers in the Authorized Phones Database.
By entering Permanent Call Back reconfiguration menu, system asks caller to login by dialing the number and an appropriate password for the
Quadro's extension that is used as login extension in the Call Back settings. After passing the login, callers should follow the voice instructions for
configuring a new entry or reconfiguring existing entries in Authorized Phone database.
When system accepts the inserted settings, the corresponding entry will be logged to the Authorized Phones Database. The caller will then be
disconnected from the Quadro's Auto Attendant and the defined Call Back destination will receive a call from the Quadro within the next 45 seconds.
Answering the incoming call, the caller will be reconnected to the Quadro's Auto Attendant.
Please Note: The detected caller number must correspond to the one applied by the caller. In case of PSTN call back at least one PSTN line must
be available on the Quadro. There must be network connectivity and the destination must be reachable.
Non-Permanent Call Back
Non-Permanent Call Back configuration service allows trusted caller to organize one-time Call Back to the defined destination. In this situation, no
entry will be logged to the Authorized Phones Database. By calling Quadro's Auto Attendant and entering the Auto Attendant menu, the caller can
use

menu (see Feature Codes) to modify the Call Back destination for already registered callers in the Authorized Phones Database.
The system will ask to login by dialing the number and an appropriate password for the Quadro's extension that is used as login extension in the Call
Back settings. After login, caller should follow the voice instructions for reconfiguring the existing entry in Authorized Phone database. The caller will
then be disconnected from the Quadro's Auto Attendant and the defined Call Back destination will receive a call from the Quadro within the next 45
seconds. Answering the incoming call, the caller will be reconnected to the Quadro's Auto Attendant.
Please Note: For both Permanent Call Back and Non-Permanent Call Back, the detected caller number must correspond to the one configured for
trusted caller. In case of PSTN call back at least one PSTN line must be available on the Quadro. There must be network connectivity and the
destination must be reachable.