Edition 1, June 2011 SW Release 5.2.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Table of Contents Manual I: see Installation Guide This guide describes step-by-step instruction to install and configure Quadro. Manual II: see Administrator's Guide This guide describes detailed the menus available for administrators only and includes further all system default values at a glance. Manual III: Extension User's Guide About this Extension User's Guide ..........................................................................
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Intercom............................................................................................................................................................39 Basic Services ........................................................................................................................................................41 General Settings ..............................................................................................
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide About this Extension User's Guide About this Extension User's Guide The Quadro Manual is divided into three parts: • Manual-I: Installation Guide gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Feature Codes Extension Users Welcome Page Your System Administrator may have sent you such a welcome page where you can find all needed individual information to use with Quadro as an extension user. If not, we suggest that you print this page and enter the needed information manually to use it as a memory aid. Welcome You are using a Quadro Voice Router made by Epygi Technologies, Ltd.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Feature Codes Quadro’s Feature Codes This chapter describes how Quadro’s feature codes allow the user to navigate through Quadro’s services with the help of a phone handset. These services are Establishing a Call, PBX Services and Voice Mail Services. Establishing a call To make a call, dial the Routing Number. Routing Numbers and available routes to, from and through Quadro are listed in the Call Routing Table.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Feature Codes Outgoing Call Blocking used to enable/disable the outgoing call forwarding for certain called number. Any status changes will be reflected in the Outgoing Call Blocking table for the corresponding extension. If you enable the outgoing call blocking service for the called number that does not exist in the Outgoing Call Blocking table, the corresponding entry will be automatically created.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Feature Codes Call Park Dial to park a call (system will play the SIP username of the first available extension configured for the call parking). Go to the remote location and call the extension that initiated the call park to pick up the parked call. If enabled, the system will ask for the password authentication. If successfully entered, the parked call will be resumed.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Feature Codes Voice Mail Services The Voice Mail Services are divided into three parts: Voice Mailbox, Personal Settings and Password Change. Each of these parts has a hierarchy that is described below.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Feature Codes Reply or Forward a Message Call Back immediately Forward a Message Reply by Voice Mail (any FAX attached to the message will be also forwarded) Dial to mark the message as Urgent, or press pound to assign the Normal priority.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Restore Default Greeting Message Stop Recording or Playback Greeting Message Quadro’s Feature Codes Restore Default Incoming Blocking Message Restore Default Outgoing Blocking Message Stop Recording or Playback Incoming Blocking Message Stop Recording or Playback Outgoing Blocking Message Restore Default Name Restore Default Out of Office Message Stop Recording or Playback Name Message Stop Recording or Play
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Get the state of recording Quadro’s Feature Codes Plays the state of conference recording (started, stopped or paused). Lock the conference Locks the conference. When conference is locked, nobody can dial in any more. Service is available for Moderators only. Unlock the conference Unlocks the conference. Now participants are allowed to dial in to the conference. Service is available for Moderators only.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Auto Attendant Services Quadro’s Auto Attendant Services Quadro’s Auto Attendant provides remote access to the Quadro voice connectivity services. Specifically, it supports remote connection to Quadro extensions along with their mailboxes and making pass-through calls to other destinations. Remote access to the Quadro auto attendant is possible through IP and PSTN calls.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Auto Attendant Services Pre-configured Call Back For Pre-configured Call Back, a list of trusted callers must be configured in the Quadro's Authorized Phones Database using Web Management. The Call Back service should be enabled and a valid callback destination should be specified for each caller.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Auto Attendant Services Call Routing Management Menu This menu is used to manage the routing entries in the Call Routing table, i.e. to enable/disable certain dialing rules by dialing key combinations pre-configured on each routing entry. Dialing at the Auto Attendant welcome message, will ask for an enabler/disabler key used to enable or disable the routing rule(s) correspondingly.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Quadro’s Auto Attendant Services Call Codes Available in Auto Attendant The following key combinations are available to access and manipulate within Auto Attendant services for external calls addressed to the Auto Attendant, incoming calls from the mainline routed to the Auto Attendant or local calls made by dialing the 2-digit attendant extension: Incoming call to Auto Attendant Services or dial locally Keys (press on the Auto Attendant
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Quadro’s Graphical Interface Quadro configuration management may be accessed on two different levels: for users (extensions) and administrators. If you are an extension user, log in with the extension number and the password (if any) you received from your system administrator. The Quadro management offers two themes changing the pages’ look-and-feel that may be selected on this login page: Plain or Dynamo.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Recurrent Buttons Throughout this guide, you will see a variety of recurrent buttons. Below is a description of these buttons. Button Description Button Description This button leads back to the previous page of a fixed sequence of pages (used mainly in wizards). This button returns you to the page you were previously on.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Extension User's Menus Voice Mail Menu Fig. III-1 Voice Mail menu in Dynamo Theme Fig. III-2 Voice Mail menu in Plain Theme The Voice Mail Service provides a possibility to leave brief voice messages on the mailbox of an unavailable or busy Quadro extension. The caller hears a greeting message (configurable by the extension user) and a signal initiating the Voice Mail recording.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus The Voice Mailbox can hold New (not yet played) and Old (already played) voice mails. The Status column in the Voice Mailbox table indicates the current state of the voice mails. All new mails in the table are displayed in bold font. Playing a voice mail cancels both the New status and bold font. Voice mails can be selected to be played, deleted, marked as important or book-marked, etc.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Voice Mail Settings The Voice Mail Settings permits enabling the Voice Mail Service for the callers if the called extension is not available or does not answer. The voice mail system will be activated allowing the caller to leave a voice message.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Attention: The e-mail can only handle up to 3 minutes long voice mails. If the voice mail is longer than 3 minutes, it will be truncated and only the first 3 minutes of it will be sent to the indicated e-mail address. However, in the e-mail body the recipient will receive the information that the attached voice mail is truncated and the total length of the voice mail.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus The Enable FAX Redirection checkbox is used to redirect the incoming FAX (facsimile) when the FAX tone is detected after Voice Mail has been activated. The checkbox selection enables the Redirect to extension drop down list where extensions with enabled FAX Support are listed and is used to select the extension where the incoming FAX should be forwarded.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus The Group List - Add Entry page consists of two text fields used to insert the Group Key and the Group Name (optionally). The Group Key should include numeric characters only and should be unique in the Group List table. Please Note: Groups with keys equal to extension numbers on Quadro have a higher priority and will be applied when sending or forwarding a voice message to the corresponding destination. Fig.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Your Extension Menu Fig.III-9 Your Extension menu in Dynamo theme Fig. III-10 Your Extension menu in Plain Theme Call Statistics The Call Statistics page collects the call events and their parameters over the Quadro, i.e. incoming and outgoing calls reporting. It contains three tables and provides reports on successful, not successful and missed incoming and outgoing calls for the current extension only.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus PBX Information The PBX Information page provides read only information about the extension codecs, other existing extensions and available PSTN lines on the Quadro depending on the active interface. The PBX Information displays a list of available codecs for the corresponding extension, the list of other extensions on the Quadro, their Display names, the SIP registration username and line number (if attached).
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus The Speed Calling Settings - Add Entry page includes the following fields and buttons: Call Type lists the available call types: • PBX - local calls between Quadro extensions and Auto Attendant • • • SIP – calls through a SIP server PSTN – calls to PSTN Auto – used for undefined call types. The destination (independent on whether it is a PBX number, SIP address or PSTN number) will be reached through Routing.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Extension shows a non-editable parameter providing information about the current user extension number. Display Name defines an optional parameter used to identify the caller. Usually the display name appears on the phone display if a call is placed or a voice mail is sent. The field is not limited regarding symbol usage but its length is limited to twenty characters.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Please Note: It is highly recommended to define a proper and non-empty password on this page if the extension is being used for the Call Relay service from the Quadro’s Auto Attendant. QuadroM 32x/8L/26x/12Li/26xi; (SW Version 5.2.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Supplementary Services Menu Fig. III-17 Supplementary Services menu in Dynamo Theme Fig. III-18 Supplementary Services menu in Plain Theme Caller ID Based Services The Caller ID Based Services page provides options to configure a set of telephony settings from the same page.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus When clicking on the Address in the Caller ID Based Services table, the caller ID based services configuration pages for the corresponding extension will be displayed. The Caller ID Based Services for Address page consists of two frames. In the left frame all caller ID based services are listed. Clicking on the corresponding caller ID based service, its settings will be displayed in the right frame.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Please Note: Even if the Hiding Caller Information service is enabled, it shall work only for internal PBX calls and SIP calls. If you call through FXO/ISDN port to a PSTN number, the called party will still see your caller ID. To hide your caller ID for PSTN destinations, contact your PSTN operator. Fig.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Outgoing Call Blocking Outgoing Call Blocking allows blocking unwanted outgoing calls for a Quadro extension where the destination Address service is configured. This page provides the necessary settings for the outgoing call blocking service. It indicates whether service is enabled for the particular caller and whether or not a custom message will be used to inform caller about the call being blocked.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Please Note: All phones attached to the extensions in the Many Extension Ringing/Call Hunting table will ring with the pattern defined for the individual caller to that extension. Call Hunting The Call Hunting service provides the possibility of an incoming call consecutively ringing on several extensions depending on the calling party.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Attention: By configuring Many Extensions Ringing service, Forwarding and Call Hunting services will be automatically disabled on the current extension. Selecting Enable Service activates the Many Extensions Ringing service on the current extension. The table displayed here lists all existing extensions on the Quadro.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Unconditional Call Forwarding is a service of Quadro that allows the automatic unconditional transfer of incoming calls to a variety of other destinations. The Enable Service checkbox selection activates the unconditional call forwarding service on the current extension. The table displayed here lists the destinations where the incoming call from a particular caller should be unconditionally forwarded.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus The table displayed here lists the destinations where the incoming call from a particular caller should be forwarded to when the called extension is busy. Add opens the Add Entry page to add forward destinations. It consists of the following components: Call Type lists the available call types: • PBX - forwarding destination is a local Quadro extensions or Auto Attendant.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Send E-mail checkbox enables email notifications sending to the user’s mailbox when no answer call forwarding on the corresponding extension from the certain caller takes place. This checkbox selection enables the E-mail Address text field where the user’s email address should be defined. If you feel this service is not working, contact your system administrator to configure the Mail Settings.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus The Enable/Disable functional buttons are used to enable or disable ringing on the destinations in the Find Me/Follow Me table. The Ring Extension Phone drop down list is used to select the interval in which the current extension (on which you are currently configuring the Find Me/Follow Me service) will ring on the incoming call from the selected caller.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide • • • • • • • • • • • • • • • • Extension User’s Menus Polycom SoundPoint IP 335SIP Polycom SoundPoint IP 450SIP Polycom SoundPoint IP 501SIP Polycom SoundPoint IP 550SIP Polycom SoundPoint IP 601SIP Polycom SoundPoint IP 650SIP Polycom SoundStation IP 6000 Polycom VVX 1500 Linksys SPA921 Linksys SPA922 Linksys SPA941 Linksys SPA942 Yealink T20 Yealink T22 Yealink T26 Yealink T28 QuadroM 32x/8L/26x/12Li/26xi; (SW Version 5.2.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus The drop-down list on this page has three available selections: • Allow Activation on Request - this selection enables the Intercom service for calls that are made through a call routing rule of the PBX-Intercom call type. Please contact your system administrator to ensure a corresponding rule is available for your extension.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Call Waiting Call Waiting is used to receive an incoming call when you are currently on a call. The caller will hear a ringing tone and the Quadro user will hear a special beeping on the telephone when the call arrives. To switch between the current call and the new incoming call, use the appropriate calling code. Enable Call Waiting Service activates this service and makes it available for the phone handset.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Do Not Disturb Do Not Disturb Settings are used to configure the Do Not Disturb service. The service is used to turn off the phone ringer and may only be enabled from the handset with the appropriate calling code. If you have Do Not Disturb service enabled along with the Voice Mail Service, all incoming calls will directly go to the extension’s voice mailbox.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Appendix: Glossary A Asymmetric Digital Subscriber Line (ADSL) - is a method for moving data over regular phone lines. An ADSL circuit is much faster than a regular phone connection, and the wires coming into the subscriber's premises are the same (copper) wires used for regular phone service. An ADSL circuit must be configured to connect two specific locations, similar to a leased line.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus Domain Name System (DNS) - a system used on the Internet for translating names of network nodes into their addresses. Downstream - in communications, there are two circuits. One coming toward you and the other going away from you. Downstream is another term for the transmission coming toward you.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus I Integrated Services Digital Network (ISDN) - is a system of digital phone connections which allows voice and data to be transmitted simultaneously across the world using end-to-end digital connectivity. There are two basic types of ISDN service: Basic Rate Interface (BRI) and Primary Rate Interface (PRI). BRI is a basic service is intended to meet the needs of most individual users.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus N Name server - a directory service that provides a mapping between a resource’s global name and its physical location in the network. Network Address Translation (NAT) - is used to allow LAN devices that do not have their own static IP addresses to connect to the Internet sharing an IP address. NAT will assume control of assigning their IP address.
QuadroM 32x/8L/26x/12Li/26xi Manual III: Extension User's Guide Extension User’s Menus SIP address - unique address of the users registered on the SIP server. The address can be used to connect the user. The full SIP address has the following format: “display name” . SIP server - this server is used for registering users. It gives a possibility to make IP connections between users registered on the same SIP server. Software - PC programs.