Operation Manual

Code Problems and Causes Solutions
413 A communication error has occurred in the
communication to forward a fax-received document
by using email.
❏ Select Settings > General Settings > Network
Settings > Advanced > Email Server > Server
Settings to check the email server settings. You
can check the cause of the error by running
connection check.
❏ The authentication method of the settings and
the email server may not match. When you select
O as the authentication method, make sure the
authentication method of the email server is set
to None.
❏ Print a network connection report to check if the
printer is connected to the network.
421 A DNS error has occurred in the communication to
forward a fax-received document to a shared folder.
❏ Select Settings > General Settings > Network
Settings > Advanced > TCP/IP, and then check
the DNS settings.
❏ Check the DNS settings for the server, the
computer, or the access point.
422 An authentication error has occurred in the
communication to forward a fax-received document
to a shared folder.
Select Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and
then check the settings of the folder selected in
Save/Forward Destination.
423 A communication error has occurred in the
communication to forward a fax-received document
to a shared folder.
❏ Print a network connection report to check if the
printer is connected to the network.
❏ Select Settings > General Settings > Fax
Settings > Receive Settings > Save/Forward
Settings, and then check the settings of the
folder selected in Save/Forward Destination.
425 There is not enough storage space available in the
destination folder.
Increase the storage space in the destination folder.
428 The destination was wrong or the destination does
not exist.
Select
Settings > General Settings > Fax Settings >
Receive Settings > Save/Forward Settings, and
then check the settings of the folder selected in
Save/Forward Destination.
Checking the Panel Display of the Remote Printer
You can check the panel display of the remote printer by using Web
Cong
.
1. Run Web Cong of the printer that you want to check.
When you receive the email notication, you can run Web Cong from the URL on the email.
2. Select Status tab > Panel Snapshot.
e current panel of the printer is displayed on Web Cong.
To update, click Refresh.
Administrator's Guide
Solving Problems
105