Operation Manual

Error Messages Causes and Solutions
No dial tone is detected.
❏ Causes :
No dial tone is detected when sending a fax.
❏ Solutions :
This problem might be resolved by selecting Settings > General
Settings > Fax Settings > Basic Settings > Line Type and then
selecting PBX. If your phone system requires an external access code
to get an outside line, set the access code after selecting PBX. Use #
(hash) instead of the actual access code when entering an outside
fax number. This makes connection more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the
rst digit of a fax number and send the fax to the wrong number.
Failed to receive faxes because the fax data
capacity is full. Touch the Job/Status at the
bottom of the Home Screen for details.
❏ Causes :
The memory capacity of the fax is
insucient.
❏ Solutions :
Received faxes may accumulate without being processed due to the
following reasons.
❏ Cannot print because a printer error has occurred.
Clear the printer error. To check the details and solutions
to the error, press the
button and then select Printer
Status.
❏ Cannot save in the computer or the memory device.
To check whether or not received faxes have been saved,
press the
button and then select Job Status. To save
received faxes, turn on the computer or connect a memory
device to the printer.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
❏ Causes :
The combination of the IP address you set is invalid.
❏ Solutions :
Enter the correct IP address or default gateway.
To use cloud services, update the root certicate
from the Epson Web
Cong
utility.
❏ Causes :
The root certicate used for cloud services is expired.
❏ Solutions :
Run Web
Cong
, and then update the root
certicate.
Network Security - Root Certicate Update
Recovery Mode
❏ Causes :
Failed to update rmware and cannot return to the normal mode.
❏ Solutions :
The printer has started in recovery mode because the rmware
update failed. Follow the steps below to try to update the
rmware
again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the rmware over a network
connection.)
2. Visit your local Epson website for further instructions.
Administrator's Guide
Solving Problems
101