Operation Manual

Error Messages Causes and Solutions
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
❏ Causes :
The combination of the IP address you set is invalid.
❏ Solutions :
Enter the correct IP address or default gateway.
To use cloud services, update the root certicate
from the Epson Web
Cong
utility.
❏ Causes :
The root
certicate
used for cloud services is expired.
❏ Solutions :
Run Web
Cong
, and then update the root
certicate.
Network Security - Root
Certicate
Update
Recovery Mode
❏ Causes :
Failed to update rmware and cannot return to the normal mode.
❏ Solutions :
The printer has started in recovery mode because the
rmware
update failed. Follow the steps below to try to update the rmware
again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the
rmware
over a network
connection.)
2. Visit your local Epson website for further instructions.
Checking the Panel Display of the Remote Printer
You can check the panel display of the remote printer by using Web Cong.
1. Run Web
Cong
of the printer that you want to check.
When you receive the email notication, you can run Web Cong from the URL on the email.
2. Select Status tab > Panel Snapshot.
e current panel of the printer is displayed on Web Cong.
To update, click Refresh.
Printing a Network Connection Report
You can print a network connection report to check the status between the printer and the access point.
1. Load papers.
2. Select Settings on the home screen.
To select an item, move the focus to the item using the
u d l r buttons, and then press the OK button.
3. Select General Settings > Network Settings > Connection Check.
e connection check starts.
4.
Select Print Check Report.
Administrator's Guide
Solving Problems
63