User Manual

• If network communication was interrupted while starting Epson Scan, exit Epson Scan, wait a few
seconds, and restart it. If Epson Scan cannot restart, turn off your scanner, turn it back on, and try
restarting Epson Scan again.
• Check the connection setting and test the connection using Epson Scan Settings:
Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the
Connection setting is set to Network, then click the Test button.
Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan Settings. Make sure the Connection setting is set to Network, then click the
Test button.
OS X: Open the Applications folder, click Epson Software, and click EPSON Scan Settings. Make
sure the Connection setting is set to Network, then click the Test button.
• Make sure the option selected as the Timeout Setting in the Epson Scan Settings program is long
enough to complete scanning over a network.
• You may need to disable the firewall and any anti-virus software on your wireless router or access
point.
• If you see the message "Network product is not available: currently being used by user", there may be
a communication error between the scanner and computer. Restart the scanner.
• Epson Scan does not support networks that use only IPv6. Use Epson Scan on a network that
supports IPv4.
• If the Firewall function is active on Windows XP or later, the scanner may not be discovered by Epson
Scan Settings. Open Epson Scan Settings, click Add, and enter the IP address for your scanner.
Parent topic: Solving Network Scanning Problems
Related tasks
Starting a Scan from a Scanner Button
Setting Up Network Scanning
Scanner Cannot Connect to a Wireless Router or Access Point
If your scanner has trouble finding or connecting to a wireless router or access point, try these solutions:
• If you are connecting the scanner via Wi-Fi Protected Setup (WPS), make sure you press the WPS
button on the router or access point within 2 minutes of activating WPS on your scanner.
• Make sure to place your scanner within contact range of your router or access point. Avoid placing
your scanner near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a filing
cabinet.
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