User Manual

• If you are using a wireless connection, make sure that charged batteries are installed or the optional
AC adapter is connected.
Parent topic: Solving Scanning Problems
Related references
Scanner Buttons and Lights
Related tasks
Installing Batteries
Using the Optional AC Adapter
Changing the Power Off Setting
Replacing Batteries
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Make sure Document Capture Pro (Windows) or Document Capture (OS X) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• If you selected Keep Blocking in a Windows Security Alert window during or after installation of
Document Capture Pro, unblock the EEventManager Application program in the Windows security
settings; see Windows help for details.
• Check the status of the lights and make sure the scanner is ready to scan.
• Make sure the connection mode switch is set correctly.
• When using a wireless connection, start Epson Scan on your computer before scanning from the
product.
• Document Capture Pro (Windows) and Document Capture (OS X) do not support using the button to
scan over a wireless connection. Connect the scanner using a USB cable.
• With OS X, make sure you are logged in as the user who installed the scanner software. Other users
must run Epson Scanner Monitor in the Applications folder before using the button to scan.
Parent topic: Solving Scanning Problems
Related concepts
When to Uninstall Your Scanner Software
Related references
Scanner Light Status
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