Quick Guide

38 Solving Problems
Solving Problems
Check the messages on the display screen to diagnose the cause of most problems.
You can also check the basic troubleshooting suggestions (beginning below) or see
the on-screen Epson Information Center for more detailed help.
Checking for Software Updates
Periodically, it’s a good idea to check Epson’s support website
for free updates to your WorkForce 500 Series software. Open
your on-screen Epson Information Center and select
Download
the Latest Software
or visit Epson’s support website at
epson.com/support (U.S.) or epson.ca (Canada).
With Windows, you can select
Driver Update on the Maintenance tab in the
printer settings window. You can also click
or Start, select All Programs or
Programs, select EPSON, and click EPSON WorkForce 500 Series Driver
Update
. Also select EPSON Scan and click EPSON WorkForce 500 Series
Scanner Driver Update
.
Problems and Solutions
Check the solutions below if you’re having trouble using your all-in-one.
Note:
If the screen is dark, the WorkForce 500 Series is in sleep mode to save power. Press
any button (except the P On button) to wake it up.
Printing and Copying Problems
■ Make sure your paper is loaded printable side up (usually the whiter, brighter,
or glossy side). Load it short edge first, and against the right edge guide. Don’t
load paper above the arrow mark inside the guide.