User's Guide
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4. Press the Color button to print a Wi-Fi status sheet.
5. Press the Menu button to exit.
Faxing Problems
If you’re having trouble sending or receiving faxes, check the following:
• Print a fax connection report to diagnose the problem. Press the Copy/Fax button if
necessary, press Menu, select Fax Settings and press OK, select Check Fax Connection,
and press OK. Then press the Color button to print the report.
• Make sure the LINE port on your product is connected to a telephone wall jack.
• If you connected a telephone or answering machine
, make sure it is connected to your
product’s EXT. port. If you answer the phone and hear a fax tone, and the call disconnects
when you hang up, check for a secure connection to the EXT. port.
• Make sure the Auto Answer light is turned on so your product can automatically receive
faxes as necessary.
• Make sure paper is loaded correctly in your product.
• Verify that the telephone wall jack works by connecting a phone to it. If the line has static, try
turning off the V. 3 4 and ECM (Error Correction Mode) communication settings.
• If you connected your product to a DSL phone line, you must connect a DSL filter to the
phone jack. Contact your DSL provider for the necessary filter.
• If you connected your product to a VoIP (Voice over Internet Protocol) phone line, you should
be aware that fax machines are designed to work over standard analog phone lines. Epson
cannot guarantee that fax transmission will work when using VoIP.
• If your phone line includes voice mail answering services, calls or faxes may be inadvertently
received by your voice mail service.
• Make sure the recipient’s fax machine is turned on and working.
Re-installing Software
If you have a problem that requires you to re-install your software, follow the instructions in one
of these sections.
Windows
Mac OS X
Windows
1. Turn off your product.
2. If the product is connected with a USB cable, disconnect it from the product.
3. Click or Start, and select All Programs or Programs.
4. Select EPSON, select your product, then select EPSON Printer Software Uninstall.
Note:
If you see a User Account Control window, click Ye s or Continue.