TM-U375 User’s Manual 400391307
Printer Part Names Printer cover Control panel (3) Power switch (4) Take-up spool (5) Display module connector (6) Interface connector (7) Drawer kick-out connector (8) Power connector (9) DIP switches (under a cover) (10) Cover open recess (1) (2) Control Panel VALIDATION/SLIP
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EMC and Safety Standards Applied Product Name: TM-U375/U375P Model Name: M63UA/M115A The following standards are applied only to the printers that are so labeled. (EMC is tested using the EPSON power supply) Europe: CE Marking Safety: EN60950 North America: EMI: FCC/ICES-003 Class A Safety: UL 1950/CSA C22.2 No. 950 Japan: EMI: Oceania: EMC: AS/NZS 3548 VCCI Class A WARNING The connection of a non-shielded printer interface cable to this printer will invalidate the EMC standards of this device.
CE Marking The printer conforms to the following Directives and Norms Directive 89/336/EEC EN 55022 Class B EN 55024 IEC 61000-4-2 IEC 61000-4-3 IEC 61000-4-4 IEC 61000-4-5 IEC 61000-4-6 IEC 61000-4-11 Directive 90/384/EEC EN45501 FCC Compliance Statement For American Users This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
GEREÄUSCHPEGEL Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz (Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).
Introduction Features The TM-U375 and TM-U375P are high-performance POS printers which handle slip, validation, and journal printing (both journal and receipt printing with pressure-sensitive paper) in a single unit. The main features of the TM-U375 and TM-U375P printers are as follows: 0 World’s smallest multi-function 1.5 station printer. Ci High-speed printing using logic seeking. 0 Easy problem handling (e.g., paper jams or objects dropped into the printer) via a clamshell mechanism.
Reference Cl Chapter 4 contains specifications. Notes, Cautions, and Warnings 0 % Note: Notes have important information and useful tips on the operation of your printer. A CAUTION: Cautions must be observed to avoid minor injury to yourself or damage to your equipment. Warnings must be followed carefully to avoid serious bodily injury.
Contents Chapter 1 Setting Up the Printer Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing the Protective Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Printer to Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Printer to Your Drawer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Anschließen des Druckers an Ihre Geldlade e ....................
-- Chapter 3 Troubleshooting Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hexadecimal Dumping. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 Setting Up the Printer Setting Up the Printer 1-1
Unpacking The illustration below shows the items included for the standard specification printer. Take-up spool Paper roll (1 pc) Ribbon cassette Power switch cover Hexagonal lock screws (2 pcs) (only for the serial interface) , Q&A Note: See the Note on page 1-5 for information on the screws. Removing the Protective Materials The printer is protected during shipping by protective materials that must be removed before you turn on the printer. 1.
Protective material Note: , % Store the protective material A on the back of the printer, following the steps below. 1. Insert the projections on the protective material A into the corresponding holes as the illustration below. 2. Tighten the screw. Protective material A I Note: Q&l Put the protective material A back in its original position if you ever ship or store your printer.
2. Remove the protective materials and C as the illustration. Protective material B C , Note: Qh Put the protective materials B and C back in its original position if you ever ship or store your printer. Connecting the Printer to Your Computer TM-U375 Follow the procedures below only when you use the printer as a single unit (not connected to an intelligent module). When you use the printer with the intelligent module, refer to the IT-U Series User’s Manual for details.
Your printer comes with inch-type hexagonal lock screws installed. If you plan to use an interface cable that requires millimeter-type lock screws, replace the inch-type screws with the enclosed millimeter-type screws by using a hex screwdriver (5 mm). To distinguish the two types of screws, see the figure below. Notch (one or more lines) Inch-type Millimeter-type 3. Plug the other end of the cable into the computer.
* %A Note: Squeeze the wire clips on the printer together until they lock in place on both sides of the connector. 2. Connect the other end of the cable to the connector on your computer. Connecting the Printer to Your Drawer Follow the procedures below to connect a drawer to the printer only when you use the printer as a single unit (not connected to an intelligent module). (Intelligent module connection is available only for the TM-U375.
TM-U375 TM-U375P A CAUTIONS: 1. Do not connect a telephone line to the drawer kick out connector. 2. Do not confuse the drawer kick out connector and the display module connector.
Anschließen des Druckers an lhre Geldlade Verfahren Sie wie im folgenden beschrieben, um eine Geldlade an den Drucker anzuschließen, aber nur, wenn der Drucker als Einzeleinheit (nicht angeschlossen an ein intelligentes Modul) betrieben wird. Einzelheiten betr. Verwendung des Druckers mit einem intelligenten Modul siehe Betriebsanleitung der IT-U Serie. A ACHTUNG: Nur eine Geldlade verwenden, die der Druckerspezifikation entspricht.
TM-U375P A ACHTUNG: 1. Am Auszug-Steckverbinder für die Geldlade keine Telefonleitung anschließen. 2. Nicht den Auszug-Steckverbinder für die Geldlade und den Displaymodul-Steckverbinder vetwechseln.
Connecting the Printer to Your Direct Connection Display Module (For the TM-U375 only) Follow the procedures below to connect a direct connection display module to the printer only when you use the printer as a single unit (not connected to an intelligent module). When you use the printer with the intelligent module, refer to the IT-U Series User’s Manual for details. 1. Make sure that the printer is turned off. 2.
Grounding the Printer When you use the printer as a single unit (not connected to an intelligent module), you need to ground your printer. (Intelligent module connection is available for the TM-U375 only.) Recommended wire is described below. : AWG18 or equivalent Thickness of wire Diameter of terminal to be attached : 3.2 1. Make sure that the printer is turned off. 2. Connect the ground wire to the ground connector (marked FG) on the bottom of the printer with the screw provided on the printer.
TM-U375P 3. Ground the other end of the ground wire. Connecting the Power Supply When the printer is used as a single unit, not connected to an intelligent module, use the optional EPSON power supply, PS-150 for your printer. When the printer is connected to an intelligent module, the power is supplied by the intelligent module. Refer to the IT-U Series User’s Manual for details. (Intelligent module connection is available for the TM-U375 only.
2. Check the label on the power supply to make sure that the required voltage matches that of your electrical outlet. 3. Plug the power supply’s DC cable connector into the printer’s power connector as shown below. TM-U375 TM-U375P 4. Plug the power supply’s power cord into an electrical outlet. , Note: Qh To remove the DC cable connector, grasp the connector at the arrow and pull it straight out. Make sure that the power supply 's power cord is unplugged before you disconnect the DC cable connector.
Installing the Ribbon Cassette A CAUTIONS: Never turn the ribbon cassette’s knob in the opposite direction of the arrow marked on the cassette; otherwise the ribbon cassette may be damaged. Be sure the printer is not receiving data when you replace a ribbon cassette; otherwise data may be lost. Note: * % Use the EPSON ERC-38 ribbon cassette for your printer. 1. Turn on the printer and open the printer cover. 2.
2 or 3 more times Knob 4. Make sure that the ribbon is installed between the print head and the ribbon mask without wrinkles or creases, as shown below. Print head * Note: Q3.l If the ribbon is not installed correctly, to remove the ribbon cassette, grasp the cassette's tab on the left side, lift the left side out first, and then pull the cassette out of the printer. Repeat steps 2, 3 and 4 above to install the ribbon cassette again. Tab Setting Up the Printer -.
Installing the Paper Roll Use a paper roll that matches the specifications. Note: , Q3 The printer must be turned on before installing the paper roll. 1. Fold the paper so it is exactly straight and even, as shown in the illustration, and will not tear off jaggedly. No No Correct 2. Turn on the printer, open the printer cover, and remove the take-up spool. 3. Insert the paper roll as shown below. 4.
Paper inlet PAPER LOAD switch 5. When using the take-up spool, follow the steps and the illustration below. a) Pull out the side of the take-up spool and insert the tip of the paper roll into the groove on the spool as the illustration below. b) Rotate the spool two or three times to secure the paper and reinsert the side of the take-up spool as the illustration below. 2 or c) Install the take-up spool in the printer. 6. Tear off the receipt paper on the cutter; then close the printer cover.
Running the Self-test Any time that you want to check the performance of your printer you can run the self test described below. This shows whether your printer is working correctly. It is independent of any other equipment or software. You can run the self-test with the paper roll, slip paper, or validation paper. Running the self-test with paper roll , Qh Note: Be sure to install the ribbon cassette and the paper roll before you run the self test. 1.
5. The self-test automatically ends after printing "*** completed ***". The printer is ready to receive data from the computer after the self-test completes. 6. Self-test mode switches to normal mode. Running the self-test with validation paper , Qa Note: Be sure to install the paper roll in the printer to prevent validation paper jams. 1. Make sure the printer is turned off and the printer cover is closed properly. 2.
Setting the DIP Switches Turn off the printer while removing the DIP switch cover to prevent an electrical short, which can damage the printer. You can change your interface and print column settings by changing the DIP switch settings. 1. Make sure the printer is turned off. 2. Remove the screw from the DIP switch cover. Then take off the DIP switch cover, as shown in the illustration below. 3. There are two sets of switches. Notice that ON is marked on each set of switches.
TM-U375 DIP-switch functions DIP Switch Set 1 SW Function l-1 Data reception error l-2 Receive buffer capacity l-3 Handshaking l-4 Word length 1-5 Parity check l-6 Parity selection l-7 Transfer speed (see table below) l-8 Transfer speed (see table below) ON Ignored 40 bytes XON/XOFF 7 bits Yes Even Transfer Speed (BPS) 1200 2400 4800 9600 SW7 ON OFF ON OFF OFF Prints ' ? ' 4K bytes DTR/DSR 8 bits No Odd SW8 ON ON OFF OFF BPS: Bits Per Second DSW2 SW 2-l Function Connection of display module ON Conn
* Qh Notes: 1. This function can be used only when a direct connection display module is connected to the display module connector. 2.. DIP switch settings cannot be changed after the power is turned on or after the printer is reset through the interface. When turning the power on, do not change the settings of DIP switches 7 and 8.
, %h Note: To attach the DIP switch cover, insert the cover upward then slide the cover leftward, as shown in the illustration below. Adjusting the Paper Roll End Sensing Position The paper near end detector detects when the paper is almost gone by measuring the diameter of the paper roll. Software programs can use the ESC c 4 command to stop printing when the paper is almost gone.
Distance A * a Notes: There may be some difference between the measured distance A and the actual sensing position. 3. Find the corresponding adjustment position number from the table below. Distance A 10 mm (0.39 inch) 8 mm (0.32 inch) 6 mm (0.24 inch) 4 mm (0.16 inch) 2 mm (0.08 inch) Adjustment position number #l #2 #3 #4 #5 4. Loosen the detector screw with a coin or screwdriver. 5. Set the detector scale to the position you determined from the table by moving the detector screw up or down.
Using the Power Switch Cover You can use the provided power switch cover to protect the power switch from accidental or improper operation. Attach the cover as shown in the illustration below. You can turn the power on or off with the switch cover attached by inserting a pointed object (like a ball point pen) through either of the two small holes on the switch cover. Push to attach the cover.
Chapter 2 Using the Printer Using the Printer 2-1
Operating the Control Panel The control panel has two buttons and four lights. Buttons The control panel buttons perform paper feeding and release functions. PAPER FEED Press the PAPER FEED button once to advance paper one line. You can also press the PAPER FEED button continuously to feed the paper continuously. RELEASE Press the RELEASE button to release the paper clamp. lndicator lights The control panel lights provide information on printer conditions.
Slip Paper Handling Use only slip paper (flat paper without wrinkles, creases, or folds) that matches the specifications. I Note: Qh Be sure to install the paper roll in the printer, even if you plan to print only on slip paper. This will prevent paper jams. 1. Send the appropriate control commands from the computer to print on slip paper. 2. When the VALIDATION/SLIP light flashes, insert a slip into the slip paper inlet as shown in the illustration below.
1. Send the appropriate control commands from the computer to print on validation paper. 2. When the VALIDATION/SLIP light flashes, insert a sheet of validation paper into the validation paper inlet (see the illustration below); printing will then begin. Make sure you insert the validation paper into the inlet as far as it will go. * Qb Note: When the VALIDATION/SLIP light flashes (this depends on the application software), remove the paper from the paper path.
2. Pull out the paper roll and cut the paper, as the illustration below. 3. Press the PAPER LOAD switch and remove the paper in the direction of the arrow, as the illustration below. PAPER LOAD switch Never pull out the paper roll manually. 4. Reinstall a new paper roll by following the steps in Installing the Paper Roll in Chapter 1.
, Qsh Note: There are two ways to replace the ribbon cassette. One is to turn the printer off and on again before installing or removing the ribbon cassette, making sure that data sent from the computer is not lost. (When you turn off the printer power, data sent from the computer is lost.) The other is to open the printer cover and press the RELEASE button before installing or removing the ribbon cassette. Both ways cause the print head to move to the center of the printer and the paper clamp to release.
Installing the ribbon cassette 1. Turn the ribbon cassette’s knob two or three times in the direction of the arrow, to take up any slack in the ribbon. or 3 times 2. Insert the ribbon in the position as shown below, and push the ribbon cassette into the printer until it clicks. Then rotate the cassette’s knob two or three more times. This is necessary to place the ribbon in the correct position.
3. Make sure that the ribbon is installed between the print head and the ribbon mask without wrinkles or creases, as shown below. Print head * a Note: Remove the ribbon cassette from the printer when you store the printer for a long time.
Chapter 3 Troubleshooting Troubleshooting 3-1
Troubleshooting Read this section if you have a printer problem. General problems The lights on the control panel do not come on. Make sure that the power supply’s DC cable is properly plugged into the printer’s power connector. Make sure that the power supply’s power cord is properly plugged in the AC inlet of the power supply. Make sure that the power supply’s power cord is properly plugged into the electrical outlet. Printing problems The ERROR light is on (not flashing) and nothing is printed.
If there is no paper jam and the printer has been printing for quite a while, the print head may be overheated. If the print head is overheated, the printer will resume printing when the head has cooled (usually within two or three minutes). If there is no paper jam and the print head is not overheated, turn off the printer and turn it back on after about 10 seconds. If the printer still does not work, unplug the power supply cord from the outlet immediately. Then contact a qualified service person.
4. Cut the paper roll. 5. Remove the paper jam while pulling the release lever toward you, and pull the paper out in the direction of the arrow as shown in the illustration below. , Q?l Notes: 1.. Never pull out the jammed paper in the opposite direction from the ejection side of the printer. 2. Pull out the paper gently in the paper feeding direction, and make sure you remove any remaining pieces. Release lever Left side of the printer 6.
7. Close the print head cover. The cover clicks when it is closed securely. 8. Install the ribbon cassette, following the steps in Replacing the Ribbon Cassette in Chapter 2. 9. Install the paper roll, following the steps in Installing the Paper Roll in Chapter 1. 10. Close the printer cover. The remaining amount of paper roll is not detected correctly. If a paper roll with a red end mark at the paper end is used, the mark may cause the paper to stick together.
4. If there is insufficient print data to fill one line (such as at the end of a hexadecimal dump), the data will not print. (This means that 8-byte data is required to print on one line.) The remaining data in this case can be printed by placing the printer in off-line mode by opening the cover or pressing the PAPER FEED button. Example printing Hexadecimal Dump 1B 21 00 1B 26 02 40 40 : .!..&@@ lB2.5 01 lB63 34 00 1B : .%..c4..
Chapter 4 Reference Information Reference Information 4-1
Printing Specifications Printing method: Head wire layout: Printing direction: Printing speed: Serial impact dot matrix Serial type 9-pin 1/72 inch Bidirectional, minimum distance printing (logic seeking) Approximately 3.5 LPS (40 columns,16 CPI, continuous printing) Approximately 5.4 LPS (20 columns,16 CPI, continuous printing) (LPS: Lines Per Second; CPI: Characters Per Inch) Note: , % During excessive use, printing stops to protect the print head.
Paper Specifications Paper feed method: Paper feed pitch: Friction feed l/6 inch (default) Programmable in units of 1/144 inch by using commands. Approximately 2.67 IPS (16 LPS) (continuous paper feeding) Paper feed speed: Paper size: a) Paper roll 76 f 0.5 mm (2.99" ? .02") Paper width: Outside diameter: 0 60 + 0 mm (2.36") or less Single-ply paper: Journal paper only: (with take-up flange diameter of o 75 mm (2.95")) 0 83 + 0 mm (3.27") or less Receipt paper only: o 83 + 0 mm (3.
l Copy paper Thickness: Backing paper: Copy and original paper: Carbon copy paper: Total thickness: Example: 0.07 to 0.12 mm (.0028 to .0047") 0.04 to 0.07 mm (.0016 to. 0028") Approximately 0.035 mm (.00138") 0.09 to 0.31 mm (.0035 to .012") (roll paper thickness included) Original + 2-ply copy Original paper: Carbon copy paper: Copy paper: Backing paper: Roll paper: 0.04 0.07 0.04 0.07 0.08 mm mm mm mm mm (.0016") (.0028") (0.035 mm (.0014")X2 sheets) (.0016") (.0028") (.
Use carefully Do not use Paper feeding direction Use carefully Glued area Glue Location of Slip paper 9 Cut sheets with holes (e.g., sprocket holes) within the areas shown in the figures below must not be used. Otherwise, the paper cannot be detected by the paper detector. Paper that is translucent must not be used. Validation paper 6 3 : Holes are prohibited in this area. E : Inserting direct1 Srnrn(.3z?) Slip paper lOmm(.
Environmental Specifications Temperature: Operating: 5° to 40°C (41° to 104°F) Storage: - 10° to 50°C (14° to 122°F) (excluding paper and ribbon) Humidity: Operating: 20 to 80%RH (see the range in Figure A.
Acoustic noise: Operating: Approx. 65 dB or less (Bystander position, receipt/journal printing) Interface Specifications Serial interface: Parallel interface: RS-232 compatible IEEE 1284 compatible (Nibble/Byte Modes) Note: Refer to the EPSON TM-U375/U375P Specification for details. Printing on Cut Sheets Use the following procedure to print on slip or validation paper.
* Qh Notes: 1. When printing on a single cut sheet that is narrower than the carriage movement range, once the printer has been put in the cut sheet mode and the sheet of paper has been inserted, the following operations should be avoided: turning the power supply switch on or off, opening the cover, issuing the return home command (ESC <), or sending a reset command through the interface.
Example print control for cut sheet 1) Enables printing stop due to slip paper-end. 2) Enables ASB for all status changes. 3) Receives ASB due to 2). 4) Selects slip printing. 5) Waits for slip paper to be selected. ASB: waits for slip paper selection (ASB 4-0*) to be “selected” (0). *Indicates bit 0 of the fourth byte of the ASB data. The same rule applies correspondingly to the following: 6) Waits for slip paper to be inserted. ASB: wait for cut sheet sensor (ASB 3-5) to be “paper p” (0).
1. When printing on a single cut sheet that is narrower than the carriage movement range, once the printer has been put in the cut sheet mode and the sheet of paper has been inserted, the following operations should be avoided: turning the power supply switch on or off, opening the cover, issuing the return home command (ESC), or sending a reset command through the interface. When the carriage moves away from the home position, it may come in contact with the left end of the paper, causing a paper jam. 2.
Notes On Number of Printable Columns When DIP switch 2-2 is set to ON to increase the number of printable columns, the number of dots and the printable area is as shown below. The OFF setting is shown for comparison. Number of Horizontal Dots/Character DIP switch 2-2 setting OFF ON 7 X 9 Font 5 X 9 Font 10 12 c*:) 9 11 t*c) Printable Area/Line 400 385 (*) The 5 X 9 font uses 6 normal dots for one character, but the printer processes the data as 12 half-dots in the print buffer.
