Specifications

Control Codes POSjet
®
1500 Programmer's Guide
Page 88 Rev N Nov-10
Correcting Common Operating Problems
This troubleshooting section provides solutions to problems that may occur with your printer. Use the following
series of tables to determine printing problems. It is highly recommended that you maintain a history of reported
problems and the actions you took to identify or resolve problems. This information can help you isolate later
problems and anticipate or avoid others. In particular, you should record the problem description, including a brief
explanation of the symptoms. The following is a list of possible problem areas. These categories have been
established to assist you with preliminary troubleshooting information.
Keypad Lights Are Not Working
Printer Will Not Print (ERROR INDICATOR LIGHT ON)
Printer Will Not Print (ERROR INDICATOR LIGHT OFF)
Printer Prints With Missing Dots In Characters
Printer Sounds Like It‘s Printing But Nothing Prints
Printer Will Not Load Or Feed Paper
Keypad Lights Are Not Working
Possible Cause
Remedy
Poor Connections/No Power
Check to see if the power cord is plugged into wall outlet.
Check the power cord connection on back of the printer.
Check to see if printer is turned on in OPERATIONAL/ON mode.
Table 24 Troubleshooting: Keypad Lights Will Not Work
Printer Will Not Print (Error light ON)
Possible Cause
Remedy
Ink Cartridge Not Installed
Install new ink cartridge(s). See “Installing Ink Cartridges on page 31.
Paper Cover Open
Close the printer‟s front cover, making sure that the left and right corners of the
rear paper cover are snapped into place.
Check the paper path for debris and/or jammed paper which might cause the
covers not to close fully.
Paper Not Installed
Install a new paper roll. See “Installing a New Paper Roll Using Insta-Load
®
”,
on page 33.
Carriage Jammed
Open the printer‟s cover and clear any paper or debris from around the carriage.
Non-recoverable Printer Fault
If the Error light is on and Power indicator is off or blinking, the printer has
experanced a not recoverable error. Refer to the error indications section to
decode this error.
Table 25 Troubleshooting: Printer Will Not Print (Error Light ON)
Printer Will Not Print (Error Light OFF)
Possible Cause
Remedy
Printer Is Not Responding To Any
Input
Check to see if the Printer is in Self-Test or configuration mode. See “Printer
Self-Testing on page 43.
If Self-Test prints
Check communication cable
connection, and verify the printer’s
communication configuration settings.
If Self-Test does not print
Contact TransAct‟s Ithaca Facility.
See “Contacting TransAct‟s Ithaca
Facility”,
on page v.
Table 26 Troubleshooting: Printer Will Not Print (Error Light OFF)