Technical Reference Guide Overview and Basic Operations Describes the features and basic operations of the product. Setup Describes setup and installation of the product and peripherals. Preinstalled OS Information Describes preinstall information and recovery method. Utility Describes the product's utilities. Setting the Printer Driver Describes how to set the printer driver.
Trademarks • EPSON® is registered trademarks of Seiko Epson Corporation. Other product names are the trademarks or registered trademarks of their respective owners. Copyright This product contains copyrighted font data. The font data may not be used to register company logos or trade names as registered trademarks.
For Safety Key to Symbols The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product. You must follow warnings carefully to avoid serious bodily injury. WARNING CAUTION Provides information that must be observed to prevent damage to the equipment or loss of data. Possibility of sustaining physical injuries. Possibility of causing physical damage. Possibility of causing information loss.
Cautions for Regarding Installation WARNING CAUTION 4 Do not block the air vents on this product. Blocking the air vents may result in internal heat build-up and fire. Do not install in the following types of places. Tight spaces where ventilation is poor, such as in a closet or on a bookshelf On a rug or bed Do not install or store in an unstable place (such as on a wobbly or tilted surface), in reach of children, or in a place subject to vibration from other machines.
Cautions for the Power Source WARNING CAUTION Use only the type of power source indicated on the product's label. Use of the wrong type of power source may result in electric shock or fire. Be careful when handling the power plug. Mishandling may result in fire. Do not leave plugged into a power source with foreign matter such as dust on it Firmly insert the prongs of the power plug all the way For safety reasons, be sure to ground the power cord.
Cautions for Using WARNING CAUTION 6 Do not install in a place where volatile substances, such as alcohol or paint thinner, are present or in a place where there is fire. This may result in electric shock or fire. Do not continue to use under abnormal conditions such as smoke, unusual odors or sounds. This may result in electric shock or fire. Immediately turn off the power, disconnect the power plug from the outlet, and contact your dealer or the Epson Repair Center about repairs.
CAUTION When the battery inside the product needs to be replaced, contact your dealer or Epson's repair services. There may be a risk of explosion if it is replaced with an incorrect battery type. Do not touch the fixed blade of the autocutter with bare hands. Doing so may cause injury. When replacing the ink cartridges, be careful that the ink does not contact your eyes or skin.
About this Manual Aim of the Manual This manual was created to provide information on development, design, and installation of POS systems and development and design of printer applications for developers.
Contents ■ For Safety .............................................................................................................................. 3 Key to Symbols ........................................................................................................................................3 Cautions for Regarding Installation ......................................................................................................4 Cautions for the Power Source.......................................
■ Loading the Paper.............................................................................................................. 42 ■ Initial Settings...................................................................................................................... 46 ■ Loading the Ink Cartridge ................................................................................................. 47 ■ Attaching/Adjusting the Paper Ejection Tray ................................................................
Application Development Information.................................... 123 ■ Overview........................................................................................................................... 123 ■ Printer Driver...................................................................................................................... 123 ■ Utilities and Manuals ........................................................................................................ 124 Download..................
■ Preparing for Transport .....................................................................................................171 ■ Managing the Printer Driver / Printer Settings ................................................................172 Printer Driver Functions ...................................................................................................................... 172 Upgrading the Printer Driver .......................................................................................
Chapter 1 Overview and Basic Operations Overview and Basic Operations Features This product is a 3-color inkjet label printing terminal with Windows-based control functions and a builtin LCD touch panel.
Software Development ❏ Printer uses Windows POS Ready 2009 and has a 250GB HDD. ❏ Comes with a printer driver. Also supports printing from commercially available label applications. ❏ The printer driver includes barcode and 2D symbol generation functions. ❏ Supports printing from a .NET environment. ❏ APIs for setting the printer and LCD brightness, etc. are available for controlling the product from an application. In addition, functions for obtaining/notifying the status of the printer are also available.
Chapter 1 Overview and Basic Operations Accessories Unpacking • This product (TM-C3400-LT) • Roll paper (for checking initial movement) • Ink cartridge (Model number: SJIC15P) • Paper ejection tray • Paper feed guide (for fanfold paper: attached on the rear of the fanfold paper cover) • Power cord • Recovery disk 1 • Instruction sheet • User’s Manuals (for main unit) The power cord may not be included with the printer.
Function Category Control part Function Recommended This product offers the following functions. Method Power on Press the power switch. Power off Press the power switch. Shut down Windows. Set password Set in BIOS. Set in Windows. Change brightness Set using specific utility. Can be embedded into the customer's application. (A specific API is available) Printer Touch panel calibration Operate using specific utility. Buzzer when touch panel is touched Operate using specific utility.
Category Printer Function Print barcodes, 2D symbols Recommended Chapter 1 Overview and Basic Operations Method Set using printer driver. Print an image file from an application. Display printer status Displayed in specific utility. (Starts when the status of the device changes) 1 Displayed in EPSON Status Monitor3 while printing. (A printer driver function) Displayed in the fatal error notification settings screen.
Printer Function Media position detection Recommended Category Method Set using printer driver. Can be embedded into the customer's application. (A specific API is available) Other printer settings Set using printer driver. *The printer needs to be set the printer and the printer driver.
Chapter 1 Overview and Basic Operations Post-Printing Verification Settings This product monitors dot missing periodically with the auto nozzle check system, and performs the auto head cleaning if any dots are missing. Select from 6 modes that are available for different levels of requirements for print quality and movement. When extremely high reliability and safety are required, be sure to detect dot missing using an application in addition to the printer driver setting.
• Anti-missing Color Mode Does not perform missing dots check after printing each page, but checks missing dots while not printing. Prevents missing colors due to missing dots on the condition with adjoining 2 dots in above and below or 3 dots in all nozzles. Does not perform head cleaning to missing dots with less than 2 dots that are not adjoining. These functions do not guarantee a 100 percent prevention of dot missing. Small amount of ink is used for detecting nozzle clogging.
Chapter 1 Overview and Basic Operations When an Unrecoverable Missing Dot Occurs When 1 dot of unrecoverable missing dot is detected with the Post-Printing Verification Settings for the printer driver set to the High Reliability Mode /Economy Mode for Low Print Volume /Anti-missing Read Mode, the printer becomes in fatal error status. To continue printing, turn off and on the printer and change the mode to the Missing Dot Acceptable Print Mode. Missing dots check detects an unrecoverable missing dot.
Parts Name and Function This section describes the name and function of each part in the product. Front 1 Touch panel Displays the menu and messages. Touch the screen to operate the product. 1 2 2 4 3 5 Based on the settings, plays a sound when the touch panel buttons are pressed, when an error occurs, and when printing is completed. 3 6 7 CUT button Push this button to cut the paper. 4 FEED button Push this button to feed the paper.
Chapter 1 Overview and Basic Operations Back 1 2 3 4 1 6 5 1 Rear cover Remove when connecting connectors. 2 Fanfold paper cover Open to insert fanfold paper. 3 Paper feed guide Install the guide when you use the fanfold paper. 4 Connector part Connect each cable. For details, see "" on page 24. 5 Power cord hook Prevents the power cord from piling on other cables. Be sure to pass it through the hook. 6 Cable holders Prevents the cables from piling on each other.
*Not available. 1 2 3 4 *Never disconnect. Never disconnect the 3 USB connectors on the right side that are initially connected on the product. 1 Power connector Connect the power cord. 2 LAN connector Connect a LAN cable when using a wired LAN connection. 3 Speaker output connector Connect the speakers. 4 USB connector (x3) Connect a barcode reader or similar device. To connect the rear connectors, you need to remove the rear cover.
Chapter 1 Overview and Basic Operations Basic Operations This section describes the basic operation methods of the product that can be used by an operator and the general operations of the product. Power On/Off Power On When the power is turned on, the power lamp will light up, Windows will start and a screen will be displayed, and the power of the printer will turn on. 1 ❏ Press the power switch. The printer can also be network booted from another PC that is connected via LAN.
Turning On/Off the Power of the Printer It is possible to specifically control the power of the printer portion of the product. While the product is operating, by turning on/off the printer only when you need to print, it is possible to reduce the standby power consumption. The power status of the printer can be verified using the "Printer Power ON/OFF" utility. An API is available for turning on/off the power of the printer using the customer's application.
Chapter 1 Overview and Basic Operations Touch Panel Operations Do not place heavy objects on the touch panel. The touch panel may be damaged because it uses glass. Do not push or scrub the touch panel. Also, do not push it with a sharp pointed object. Use of a touch panel protection sheet is recommended if this product is used in an environment where users' hands are easily soiled by sand, dirt, etc.
Adjusting the Beep Sound The beep sound can be adjusted using the touch panel utility. For details, see "Touch Panel Utility" on page 62. 28 1 Select [Start]-[All Programs]-[eGalax Touch]-[Configure Utility]. 2 In the [Setting] tab, under [Beep], adjust the beep sound.
Chapter 1 Overview and Basic Operations Printer status The Printer Status utility monitors the printer's status, and when an error or warning condition occurs, it is displayed on the screen. After confirming the error/warning, press the [Close] button to close the screen. When the printer is in a normal state, the "Printer Status" will not be displayed. 1 It is also possible to display the printer status display utility from "TMC34LT_UTIL” on the desktop.
Verifying the Ink Level The ink level can be verified using the Printer Status utility. When the ink level becomes low, and it is almost time to replace the ink cartridge, a message will be displayed onscreen. Prepare a new ink cartridge. When it becomes time to replace the ink cartridge, a message will be displayed onscreen and the product will stop printing. You will not be able to print until you install a new ink cartridge.
Chapter 1 Overview and Basic Operations Replacing the Paper This section describes how to replace the paper with the same type of paper when it is used up. For details on replacing the paper, see "Replacing the Paper" on page 139. Roll Paper 1 Pull the release lever to open the roll paper cover, and remove the roll paper core. 1 2 Load the roll paper completely inside the printer, and while aligning the paper to the paper ejection guide, close the roll paper cover.
Fanfold Paper 1 2 32 Open the roll paper cover and fanfold paper cover and remove the paper. Close the roll paper cover.
Chapter 1 Overview and Basic Operations 3 Insert paper with the printable side up, until the paper is pulled inside (approximately 10cm). The paper will be automatically fed. 1 4 Place the paper straight at least 4 cm from the rear of the product. 5 Close the fanfold paper cover. This completes the paper replacement procedure.
Ejection Angle of Printed Paper Make sure paper is ejected straight from the paper ejection guides, as shown in the illustration. If paper is not ejected straight due to such causes as an obstruction, the print result may be distorted. Printer Buttons FEED button ❏ Feeds the paper continuously when media position detection is set to “No Detection”. • The paper is fed by 15 mm if FEED button is pressed once. • If the FEED button is held down, the paper is continuously fed until the button is released.
Chapter 2 Setup Setup Flow of Setup This chapter consists of the following sections along with the setup flow of the product and peripherals. 1. Installing the Printer (page 36) 2. Connecting the Cable (page 37) 3. Loading the Paper (page 42) 2 4. Initial Settings (page 46) 5. Loading the Ink Cartridge (page 47) 6.
Installing the Printer Install the product at an appropriate place, leaving enough space around the product. If you install the product against a wall, keep the rear and sides of the product more than 10 cm from the wall. Do not block the air vents on this product. Blocking the air vents may result in internal heat build-up and fire. WARNING Install the product horizontally on a flat, stable, and vibration-free surface.
Chapter 2 Setup Connecting the Cable To access to the rear connectors, you need to remove the rear cover. Open the fanfold paper cover (1), loosen the two screws (2), and then remove the rear cover (3). After connecting the cable, be sure to re-install the rear cover. 2 Never disconnect the cables initially connected to the USB connectors on the right.
Connecting LAN cable To connect this product to a network, connect the LAN cable to the LAN connector. When you use the product as a standalone device, connecting the LAN cable is not required. Be sure to pass the LAN cable through the groove (1), hook the cable holder (2), pull it out from the bottom of the rear cover (3), and then reattach the rear cover. The cable holder prevents the cables from piling on each other.
Chapter 2 Setup Connecting power cord Follow the steps below to connect the product to the power supply. Be sure to use the power cord that is included with the product, and ground it. Be sure to use the specified power supply. WARNING 1 Connect the power cord to the power supply connector.
Be sure to pass the power cord through the groove (1), hook the power cord hook (2), pull it out from the bottom of the rear cover (3), and then reattach the rear cover. The power cord hook prevents the cables from piling on each other. If the power cord or other cables are piled on each other, the rear cover cannot be attached. Groove Power cord hook 2 Connect the power plug to the wall outlet. Do not turn on the power before loading the roll paper.
Chapter 2 Setup Connecting a Barcode Reader When using a barcode reader, connect it to a USB connector at the rear of the product.
Loading the Paper This section describes how to set the paper for the first time. For information on how to replace the paper during regular use, see "Replacing the Paper" on page 139. The product is shipped with factory default settings set to use the label roll paper shipped with the product. When loading the paper for the first time (during setup), be sure to load the label roll paper shipped with the product and perform ink cartridge charging (see "Loading the Ink Cartridge" on page 47).
Chapter 2 Setup 3 Press the roll paper guide in the direction of the arrow and align it with the width of the label roll paper shipped with the product. Roll paper guide 4 Lock the roll paper guide. 2 5 Unroll the paper slightly by pulling it forward and insert the roll paper all the way to the back with the printable side up.
6 Release the lock of the paper ejection guide. 7 Align the paper ejection guide with the roll paper width. Paper ejection guide 8 44 Lock the paper ejection guide.
Chapter 2 Setup 9 Close the roll paper cover while aligning the roll paper with the paper ejection guide. Paper ejection guide 10 Press the power switch to turn the power on. 2 Once you are finished loading the paper, perform the initial settings on the product. (See "Initial Settings" on page 46.
Initial Settings This section describes the OS setting procedure when the power of the product is turned on for the first time. 1 2 When the power of the product is turned on for the first time, the Windows Setup screen is displayed for a period of time. The "License Agreement" screen will be displayed. Verify the contents and select "I accept this agreement". Click the [Next] button. 3 Windows settings such as the network driver will be automatically set. 4 The main unit will automatically restart.
Chapter 2 Setup Loading the Ink Cartridge This section describes the procedure for loading the ink cartridge for the first time and performing ink charging. When loading the ink cartridge for the first time, be sure to load the label roll paper shipped with the product before loading the ink cartridge. (See "Loading the Paper" on page 42.) Store the ink cartridge in a cool and dark space and use it before the expiration date printed on the individual package.
3 Shake new ink cartridge package 4 or 5 times before opening it and take out the ink cartridge from the package. 4 Push the ink cartridge gently into the cartridge holder as shown below. 5 Close the ink cartridge cover. The ink charging will start. When an ink cartridge is loaded in the product for the first time, the ink charging will take approximately eight minutes. During the ink charging, do not turn off the power or open the roll paper cover or ink cartridge cover.
Chapter 2 Setup Attaching/Adjusting the Paper Ejection Tray If you attach the paper ejection tray, you can temporarily store the printed paper in the tray. Paper may not stay in the paper ejection tray depending on the paper curl and length. When using the product with the paper ejection tray, attach and adjust the tray using the following procedure. 1 Attach the paper ejection tray to the hooks under the paper ejection table.
3 50 Slide the bottom tray to align it with the paper length, and lock it.
Chapter 3 Preinstalled OS Information Preinstalled OS Information Preinstallation Information Item Details Hard disk format File system NTFS Volume label TM-C3400-LT Preinstalled software OS Windows Embedded POS Ready 2009 Additional packages .NET Framework 3.
HDD version To verify the HDD version, see HDVER.TAG in the root directory of the startup drive. This file is in text format and can be viewed using Notepad, etc. The contents of HDVER.TAG are as follows. [HD Information] MODEL=Egis-LT 011 OS=POSReady2009 LANG=English VER=1.00.
Chapter 3 Preinstalled OS Information Recovery This section describes the product recovery method. Items to Verify Beforehand Verify the following before performing the recovery procedure. ❏ Prepare the following. • Recovery disk (shipped with the product) • USB-based DVD drive • USB keyboard ❏ When the recovery procedure is performed, all data will be deleted. Back up any necessary data before performing the procedure. Procedure Follow the steps below to perform the recovery.
8 9 Once the recovery process is complete, the message "*** INSTALL COMPLETED ***" will be displayed. Next, the message "Press any key to continue . . ." will be displayed. Press any key. The message "Shutdown . . ." will be displayed and the system will shut down. 10 Remove the DVD drive from the USB connectors on the product. 11 Turn on the power of the product. The Windows XP Setup screen will be displayed for a period of time. 12 The "License Agreement" screen will be displayed.
Chapter 4 Utility Utility Printer power ON/OFF This is for managing the power of the printer. A shortcut to this utility is created on the desktop. C:\Program Files\EPSON\TM-C3400-LT TOOL\TMC34LT_POWER.exe Item Description ON Turns on the power of the printer OFF Turns off the power of the printer 4 Indicates the power status of the printer. Printer's power status Green: the power of the printer is on. Gray: Close the power of the printer is off.
TM-C3400LT Utility This is for setting the touch panel brightness settings, media source, and verifying the printer status. This utility cannot be started if the power of the printer is not on. If the power of the printer is off, use [Printer power ON/OFF] to turn on the power of the printer before starting the utility. A shortcut to this utility is created on the desktop. C:\Program Files\EPSON\TM-C3400-LT TOOL\TMC34LT_UTIL.
Chapter 4 Utility Printer status This displays the printer status. When the printer is in a normal state, the program will not be displayed. When an error occurs, the window is automatically displayed, and the printer status can also be verified using the TM-C3400LT Utility. This utility is registered in Startup. C:\Program Files\EPSON\TM-C3400-LT TOOL\TMC34LT_Mon.exe Item Description Message Displays the printer status.
Message List Type Information Status Power off processing Message Processing power off. Please wait. Executing Executing. Please wait. Printing the void image. Missing dots are detected. Printing the void image. Printing the nozzle check pattern Printing the nozzle check pattern. Please wait. Executing the head cleaning Cleaning the print head. Please wait. Printing Printing. Please wait. Mechanical adjestment is required soon Mechanical adjustment inside the printer will be required soon.
Chapter 4 Utility Type Error Status Faital Error Message Printer error. (xxx)* Please turn the printer off. Remove any foreign objects from inside the printer then turn the printer back on. If this is the first print job, please, check to make sure all packing materials and parts have been removed. *xx indicates the Fatal error code. Low temperature error Low temperature error. The ambient temperature may be too low.
Type Error Status Media remaining error Message New media is loaded without removing the existing media. Remove the loaded new media once. Remove any media which is still in the printer and load the new media again. Out of media (roll media) Media is not loaded. Please load the media. Out of media (fanfold media) Media is not loaded. Remove any media which is still in the printer and load new media. Media position error Loaded media does not match the specified setting.
Chapter 4 Utility Printer power and backlight brightness control This is a tool that is registered in Startup and used. When logging into a PC (in the default setting, automatic login as Administrator), the following is executed. In addition, when the PC is shut down, the power of the printer is turned off. • Turns on the power of the printer • The brightness value set in TM-C3400LT Utility is read and applied to the brightness of the display. This utility is registered in Startup.
Touch Panel Utility This is a tool for setting the touch panel and beep sound, and for performing calibration. Setting This is for setting the touch panel settings. Item Description Beep On Touch A beep sound is played when the touch panel is touched. Beep On Release A beep sound is played when finger is removed from the touch panel. Beep Beep From System Beep The beep sound is played from the system speaker. Beep From Sound Card The beep sound is played from the sound card.
Chapter 4 Utility Item Double Click Area Description Sets the range of touches to be identified as a double-click. Sets the touch settings. Select from the following: Mode [Normal Mode], [Click On Touch], [Click On Release], [Click On Touch Without Moving Cursor], [Desktop Mode] Enable Constant Touch Enables constant touch. Enable Auto Right Click Enables auto right click. Option Enable Touch Enables touch. Enable Cursor Stabilization Enables cursor stabilization.
Calibration This is for performing touch panel calibration. Item Linearizatation Curve 4 Points Calibration Description The currently set linearization curve is displayed. Calibration is performed based on 4 reference points. The linearization parameters are maintained. Clear and Calibrate The linearization parameters are cleared and a 4 points calibration is performed.
Chapter 5 Setting the Printer Driver Setting the Printer Driver How to Use the Printer Driver The printer driver allows you to change the print settings and also provides some utilities such as checking the printer status and cleaning the print head. How to Display the Printer Driver 1 Click [Printers and Faxes]. 2 Right-click [EPSON TM-C3400], and click [Printing References]. Click [Printers and Faxes] on [Start] menu. The printer driver screen is displayed.
Registering User Defined Media If the paper size to use is not in Media Layout, register the user defined media. The registered layout will be stored in [Favorite Setting] to use from application of users. Registering User Defined Media 1 Click [Add/Del] of [Media Layout] on [Main] tab to display [User Defined Media Layout]. 2 Select Media Type. 3 Enter the size of the paper. 4 Enter Media Layout Name. This is User Defined Media. 5 Click [Add].
Chapter 5 Setting the Printer Driver Favorite Setting [Favorite Setting] is the function to administer print setting of the printer driver into one. The setting from [Main] and [Page Layout] tab such as Media Type, Media Layout (including User Defined Media) are included.
Features • When printing from application, the print setting registered on [Favorite Setting] can be selected as default setting. It is recommended to register the setting in favorite setting after executing print setting by clicking [Save As Favorite Setting]. • A number of setting can be registered on [Favorite Setting]. For example, if the print setting is registered on [Favorite Setting] for each document, the print setting can be completed by changing [Favorite Setting] when the document is changed.
Chapter 5 Setting the Printer Driver Registering print setting on [Favorite Setting] 1 Set the printer driver depending on paper to print. 2 Click [Save As Favorite Setting] to display [Save/Delete Favorite Setting]. 3 Enter print name. 4 Click [Add]. Set settings on [Main] and [Page Layout] tab. Select from Media Layout when using User Defined Media. The current setting will be displayed on the list of the right side. Print setting will be registered on [Favorite (1) Setting].
[Favorite Setting] includes the following setting. • Default Settings: The default setting when installing the printer driver. • Current Settings: The contents set on [Main] and [Page Layout] tab. These contents are displayed in the current settings on [Current Setting] and [Save/Delete Favorite Setting] window. • User Defined Setting: The print setting defined by the user. Information for User Definition The user definition includes the following.
Chapter 5 Setting the Printer Driver Barcode Printing The printer driver has the built-in barcode font. Barcode printing is available if the barcode is not created on the application side. Setting the barcode font Barcode print settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab. 1 5 Change settings of the following. • Display: Select [Barcodes]. • Font Name: Input an arbitrary character string. ASCII characters only.
• Type: Select a barcode type from the following. The displayed items are changed accordingly. UPC-A UPC-E JAN13(EAN) JAN8(EAN) Code39 ITF Codabar Code93 Code128 GS1-128M GS1-128 GS1 DataBar Omnidirectional GS1 DataBar Truncated GS1 DataBar ExpandedM GS1 DataBar Expanded GS1 DataBar Limited • Rotation Settings: Select a setting when printing the barcode rotated by the specified rate.
Chapter 5 Setting the Printer Driver • Module: Symbol Sets the thin element width in dots.
*1 : * 2: The values for the Rotation Settings in the table are those when [Orientation] in [Page Layout] tab is se to “Portrait.” When it is set to “Landscape,” the description is changed as below. "Normal, Rotate 180 Degrees" ➔ “Rotate 90 Degrees, Rotate 270 Degrees" "Rotate 90 Degrees, Rotate 270 Degrees" ➔ "Normal, Rotate 180 Degrees" By the combination of the specific paper type and the Symbol, the following conditions are available.
Chapter 5 Setting the Printer Driver Specifying the barcode data Specify the barcode data by referring to the following descriptions. About the composite symbol: The composite component type is selected automatically depending on the digit number of the data. (CC-C is selected only when GS1-128 is set.
JAN13(EAN) ❏ Normal • Specify the data of 11 to 12 digits. • For data of 12 digits, a check digit is automatically added. • For data of 13 digits, the 13th digit is regarded as a check digit, but not proved. ❏ Composite (difference from Normal) • For data of 8 digits, the 8th digit is ignored, and a check digit is automatically added. JAN8(EAN) ❏ Normal • Specify the data of 7 to 8 digits. • For data of 7 digits, a check digit is automatically added.
Chapter 5 Setting the Printer Driver Code93 ❏ Specify the data of 1 to 255 digits. ❏ A start code, 2 check digits, stop code is automatically added. ❏ A character () that indicates a start code is printed for the head of the HRI character. ❏ A character () that indicates a stop code is printed for the end of the HRI character. ❏ HRI characters of the control characters (00h ~1Fh, 7Fh) are printed combining ‘■’ and an alphabetical character.
Code128 ❏ Specify the data of 2 to 255 digits. ❏ Specify either one of the code selection characters (CODE A, CODE B, CODE C) as a start code of the first 2 digits. ❏ A special character is indicated by combining ‘{‘ and the next character. ❏ When [Auto Convert to Minimize Entire Symbol Width] is checked, conversion is automatically performed so as to minimize the entire Code128 symbol width.
Chapter 5 Setting the Printer Driver GS1-128 ❏ Specify the data of 2 to 255 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ The start codes (CODE A, CODE B, CODE C) and the stop code are added automatically. ❏ A symbol character FNC1, that is described after the start code, is automatically added. ❏ When ‘*’ is specified, a check digit is automatically calculated, and replaced with ‘*.
GS1-128M ❏ Specify the data of 38 to 66 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ The start codes (CODE A, CODE B, CODE C) and the stop code are added automatically. ❏ A symbol character FNC1, which is described after the start code, is automatically added. ❏ When FNC1 is not at the end of the data followed by the application identifier ‘(30)’, FNC1 is automatically added.
Chapter 5 Setting the Printer Driver GS1 DataBar Omnidirectional/GS1 DataBar Truncated/GS1 DataBar Limited ❏ The first application identifier ‘01’ is not included in the data. ❏ When printing the HRI characters, the first application identifier ‘01’ is printed as ‘(01)’ before the packing identification code. ❏ A check digit need not to be attached to the barcode data. ❏ When printing the HRI character, a check digit is printed after a product code.
GS1 DataBar Expanded ❏ Specify the data of 2 to 255 digits. ❏ ‘()’ is the delimiter for the application identifiers. (printed as the HRI character, but not encoded.) ❏ Be sure to include all the application identifiers in the data. ❏ When the first data is ‘01’ after deleting application identifiers, left and right parenthesis, and ‘*’ from the specified data, the 14th digit from the next of ‘01’ is checked as a check digit. When it is not correct, an error occurs.
Chapter 5 Setting the Printer Driver Printing the barcode in cyan only When the printed barcode is difficult to read, make settings to print it in cyan only. The barcode may not be read depending on your environment. Check it before using. 1 Select [Advanced] in [Print Settings]-[Color Corrections] in [General] tab. 2 Click the [Advanced] button. 3 “Advanced” screen is displayed. 4 Select [Disable Color Correction]. 5 Check [Print barcodes and 2D symbols in cyan only].
2D Symbol Font Settings The printer driver has the built-in 2D symbol font. 2D symbol printing is available if the 2D symbol is not created on the application side. Setting the 2D Symbol font 2D symbol printing settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab. 1 Change settings of the following. • Display: Select [2D Symbols]. • Font Name: Input an arbitrary character string. ASCII characters only. • Type: Select a 2D symbol type.
Chapter 5 Setting the Printer Driver • Composite: Turn on the check box to print the 2D symbol with a composite symbol. Separate the data specified to a composite symbol and a 2D symbol with “\ |” or “| \”. Describe the data in the order of the composite symbol and the 2D symbol. Example: 1234567890\ |012345678905 • Use a Quiet Zone: Leaves a blank margin around 2D symbols. The 2D symbol printing position is moved based on the amount of margin.
• GS1 DataBar Item Description Module Sets the module width for GS1 DataBar. Num Of Chars Sets the maximum width for GS1 DataBar. • AztecCode Item Description Type Select a mode for AztecCode. Number of Layers Select the number of layers for AztecCode. [Minimize]: Optimize the minimum number of layers automatically. [Specify the Size]: Change the number of layers specified by the value in the input box. Cell Size Sets the cell (module) size for AztecCode.
Chapter 5 Setting the Printer Driver ❏ The following table shows the recommended value for the 2D symbol module.
• Recommended value for setting the barcode/2D symbol font (2D symbol of matrix type) Minimum Cell Size [by 360 dpi] Symbol Category Plain Media, Plain Media Label AztecCode QRCode Print Quality Synthetic Media Label, PET Film, ANSI Grade D or higher ANSI Grade C or higher ANSI Grade B or higher No Paper feed 6 dot - - With Paper feed 8 dot - - No Paper feed 6 dot - - With Paper feed 8 dot - - No Paper feed 5 dot With Paper feed 6 dot No Paper feed 5 dot With Paper feed 6 dot
Chapter 5 Setting the Printer Driver Specifying the 2D symbol data See the following description to specify the 2D symbol data. For the composite symbol and the HRI character, see "Specifying the barcode data" on page 75. PDF417 ❏ Calculated automatically when the digit number and the line number are 0. ❏ To specify other number than 0, make sure the multiplication of the digit number and the line number is under 928. QRCode ❏ Size is determined by the specified version.
AztecCode ❏ Supports the full range mode and the compact mode. DataMatrix ❏ Supports the ECC200 versions - square and rectangular. Printing method Specify the selected 2D symbol font, specified point and language to the printing data, and print it. The font size of the 2D symbol can not be changed by [Specified Point] value. The 2D symbol is not printed when other values are selected.
Chapter 5 Setting the Printer Driver Barcode and 2D Symbol Font Printing on .NET Environment Since .NET Framework supports only True Type font and Open Type font, the barcode and 2D symbol font which are registered in the printer driver can not be printed from the application. Therefore, True Type font is replaced with barcode and 2D symbol font by using font replacement function of the printer driver. Barcode and 2D symbol fonts can be printed from the application under .
Printing barcode and 2D symbol Sets specified number of point, language of the replaced True Type font by barcode and 2D symbol font to the print data. The number of point for barcode and 2D symbol is specified, check it from [Barcode and 2D Symbol] on [Driver Utilities]. The barcode and 2D symbol can not be printed if a value other than those specified is set.
Chapter 5 Setting the Printer Driver Functions of the Printer Driver The printer driver has “Main”, “Page Layout”, “Driver Utilities” and “Maintenance And Utilities” tabs to change various settings and for adjustments. [Main] tab Favorite Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Initial setting] is selected.
Print Preview If this function is checked, the print preview window is displayed when printing is performed from an application, allowing you to check the print result image before printing. Displays the print preview before printing if this check box is turned on. To improve 2D symbol scanning accuracy, we recommend no paper feed during 2D symbol printing. Paper feed position With paper feed The following items can be set in [Display Media Feed Position].
Chapter 5 Setting the Printer Driver [Page Layout] tab Favorite Selects one of the registered print settings from the list. This is the default setting when printing. Changes to setting when installing the printer driver if [Initial setting] is selected. Orientation Changes settings of the printing direction (Portrait, Landscape, Rotate 180, Horizontal Flip). Copies Sets the number of prints. Layout Adjusts the printing position.
[Driver Utilities] tab Barcode and 2D Symbol Changes various settings of barcode fonts and 2D symbol fonts. This is user definition information. See "Barcode Printing" on page 71, "2D Symbol Font Settings" on page 84 for the procedure of each printing. Font Replacement Makes settings to replace True Type font to barcode and 2D symbol font under .NET environment. Use this to print the barcode and 2D symbol font on .NET environment.
Chapter 5 Setting the Printer Driver [Maintenance And Utilities] tab Make the following settings to the printer. Post-Printing Verification Settings Changes settings of operation, registration of invalid images to the documents, test printing of invalid images at missing dots. Following are the modes for operation setting when Post-Printing Verification Settings.
Sensor Adjustment The threshold for the sensor can be adjusted when the sensor does not detect the label gap and black mark for the paper to be used. Manual Head Cleaning Head cleaning can be performed. The result of the head cleaning can be checked by the nozzle check pattern printing. See "Manual Head Cleaning" on page 163 for the operating procedure of the Manual head cleaning. Nozzle Check Prints a nozzle check pattern to check if any nozzle is clogged or not.
Chapter 5 Setting the Printer Driver Setting the Printer Driver The following functions can be set on the printer driver. Printer setting • Post-Printing Verification Settings • Notification Settings • Media Loading Settings • Media Position Detection • Panel Button Settings • Sensor Adjustment Driver setting • Setting for EPSON Status Monitor 3 • Settings For Handling Media After Print Post-Printing Verification Settings The following are the modes when Post-Printing Verification Settings.
4 5 100 The [Post-Printing Verification Settings] window is displayed. Select [PostPrinting Verification Settings] and click [Next]. Select the setting mode. After selecting the mode, click [OK].
Chapter 5 Setting the Printer Driver 6 Setting is completed. Click [OK] to finish.
Void image registration Specifies the print image on High Reliability Mode (Void Image Print) or Economy Mode for Low Print Volume (Void Image Print) when dots are missing. The default void printing is all-in-black printing with height of 25.4 mm and user can change this to another image file. 1 Turn the printer on. 2 Display the printer driver window. 3 4 102 (See "How to Use the Printer Driver" on page 65 for how to display the driver window.
Chapter 5 Setting the Printer Driver 5 Click [Browse] to select the image to print. Click [Register] to register the image to print. Click [Cancel] to terminate without performing the [Void Image Registration]. A bitmap image of 737 pixel width and 78 pixel to 180 pixel height can be registered as a void image. 6 The void image registration is completed. Click [OK].
Void image test print Perform a test print of the image to print when dot missing occurs in the High Reliability Mode (Void Image Print) or Economy Mode for Low Print Volume (Void Image Print). 1 Turn the printer on. 2 Display the printer driver window. 3 (See "How to Use the Printer Driver" on page 65 for how to display the driver window.) Select the [Maintenance And Utilities] tab and click [Post-Printing Verification Settings]. 4 Select [Void Image Test Print] and click [Next].
Chapter 5 Setting the Printer Driver 6 Click [OK] to finish the test print.
Notification Settings Sets following notification setting. Setting Beep Notification Setting at an Error LED Notification Setting at Ink Low Notification Setting at a Paper Size/Type Error Description Selects beep notification (sounds buzzer or not) when error occurs. (Default setting is [Beep]. The user does not need to change when using with default setting.) Not Supported. Selects notification setting at a paper size or type error.
Chapter 5 Setting the Printer Driver 5 Select notification setting, and click [OK]. Click [Cancel] to terminate without performing the [Notification Settings]. Beep Notification Setting an Error 6 Notification Setting at a Paper Size/Type Error Setting is completed. Click [OK] to finish.
Media Loading Settings Sets paper feed movement to the print starting position when turning the printer power on or the roll paper cover is closed. The following is the movements to feed the paper to the print starting position when turning the printer power on or the roll paper cover is closed. (Default setting is [Media Loading Method (with Cutting)]. The user does not need to set when using with default setting.
Chapter 5 Setting the Printer Driver 4 5 The [Media Loading Method Settings] window is displayed. Select your choice and click [Next]. Sets paper feed to the print starting position and click [OK]. Click [Cancel] to terminate without performing the [Media Loading Method Settings]. Paper Set Operation at the Start up 6 Paper Set Operation at the Paper Cover close 5 Setting is completed. Click [OK] to finish.
Media Position Detection The following 3 types of media position detection is set on this printer. This is set from [Media Position Detection] on [Maintenance And Utilities] tab. The printer's media position detection setting can be checked using Self-test Mode. For details, see "Self-test" on page 167. Setting Description No Detection Detects paper presence only, and does not adjust the paper position.
Chapter 5 Setting the Printer Driver Panel Button Settings Enable/disable the panel buttons of this printer. Panel Button Settings Not printing Paper feed Enable / Disable Printing Manual Head Cleaning during printing Enable / Disable - Paper cut Enable / Disable Feed Button Cut Button Operation Caused by Panel Button Printer Operating Follow the steps below to make the setting. 1 Turn the printer on. 2 Display the printer driver window.
5 Select Enable/Disable the panel button, and click [OK]. Click [Cancel] to terminate without performing the [Panel Button Settings]. Media feed when not printing Manual Head Cleaning during printing Cut Button 6 112 Setting is completed. Click [OK] to finish.
Chapter 5 Setting the Printer Driver Sensor Adjustment The threshold for the sensor can be adjusted when the sensor does not detect the label gap and black mark for the paper to be used. Follow the steps below to make adjustment. 1 Load the paper to the printer. 2 Turn the printer on. 3 Display the printer driver window. 4 Select [Driver Utilities] tab and click [Driver Preferences]. 5 (See "How to Use the Printer Driver" on page 65 for how to display the driver window.
7 8 The [Sensor Adjustment] window is displayed. Select the sensor to be adjusted and click [Next]. Select [Start Adjustment]/[Default] and click [OK]. Click [Cancel] to terminate without performing the [Sensor Adjustment]. Adjusts the Label Gap Detection Sensor 9 114 Adjusts the Black Mark Detection Sensor Adjustment is completed. Click [OK] to finish.
Chapter 5 Setting the Printer Driver Setting EPSON Status Monitor 3 When EPSON Status Monitor 3 is used, the paper type and the ink level are displayed on a pop-up window when printing. In addition, when a fatal error occurs, an error window is displayed. [Not use] is set by default setting; however, if a fatal error occurs, an error window can be displayed. Use/Not use EPSON Status Monitor 3 [Not use EPSON Status Monitor 3] is set by default setting.
4 5 116 The [Driver Preferences] window is displayed. Check the box of [Use EPSON Status Monitor 3] and click [OK]. [EPSON Status Monitor 3] and [Monitoring Preferences] are displayed in [EPSON Status Monitor 3 Settings] on the Driver Utilities window.
Chapter 5 Setting the Printer Driver Use EPSON Status Monitor 3 When [Use EPSON Status Monitor 3] is set, the following operations will be performed: • When printing, a window automatically appears, allowing you to check the printer status and the ink level. • Error information is displayed when an error occurs during printing. The EPSON Status Monitor 3 will not be activated if an error occurs when not printing.
Error notification setting for [Not use EPSON Status Monitor 3] Follow the steps below to set error notification for [Not use EPSON Status Monitor 3]. 1 Turn the printer on. 2 Display the printer driver window. 3 Select [Driver Utilities] tab and click [Driver Preferences]. 4 (See "How to Use the Printer Driver" on page 65 for how to display the driver window.) When EPSON Status Monitor 3 is enabled, [Notification Settings for Fatal Errors] is not displayed.
Chapter 5 Setting the Printer Driver Error notification setting for [Use EPSON Status Monitor 3] Follow the steps below to set error notification for [Use EPSON Status Monitor 3]. 1 Turn the printer on. 2 Display the printer driver window. 3 Select [Driver Utilities] tab and click [Monitoring Preferences]. 4 (See "How to Use the Printer Driver" on page 65 for how to display the driver window.) When EPSON Status Monitor 3 is disabled, the [Monitoring Preferences] is not displayed.
Displaying the icon Keeps icon on the task tray so that user can check as needed. The icon is not displayed when default setting. Follow the steps below to display the icon. 1 Turn the printer on. 2 Display the printer driver window. 3 Select [Driver Utilities] tab and click [Monitoring Preferences]. 4 120 (See "How to Use the Printer Driver" on page 65 for how to display the driver window.) The [Monitoring Preferences] window is displayed.
Chapter 5 Setting the Printer Driver Setting the Post-Printing Movements The following post-printing movement can be set on this printer. Sets from [Settings For Handing Paper After Print] on [General] of the printer driver. ❏ Auto Cut: After Every Page/Only After Last Page/After Specified Number of Pages After printing, the paper is fed to the position where autocutting is possible and feeding stops after autocutting.
Setting [Settings For Handing Paper After Print] depending on the paper type and paper cutting Sets “post-printing movements” depending on the type of the paper and how the paper is cut.
Chapter 6 Application Development Information Application Development Information Overview The following is provided to use this printer. ❏ The dedicated printer driver for Windows is available.(p.123) The reprint function is implemented in the printer driver. The reprint function is not necessary to be implemented in the application since the printer driver performs reprint automatically when an error occurs (paper out, paper jam or ink missing dots occurs).
Utilities and Manuals The several kinds of utilities and manuals other than the printer driver are available for this printer. Name Package file name Printer Driver c34d32_xxxx.exe Printer status - Manual TM-C3400-LT Technical Reference Guide TM-C3400-LT Technical Reference Guide Printer Setting c34ps_xx.exe TM-C3400 Printer Setting Guide Sample Program c34smp_xxe.exe For how to use, see the menu page of the sample program. c34smp_xxe.
Chapter 6 Application Development Information Download Drivers, utilities, and manuals can be downloaded from one of the following URLs. For customers in North America, go to the following web site: http://www.epsonexpert.com/ and follow the on-screen instructions. For customers in other countries, go to the following web site: https://download.epson-biz.com/?service=pos Select the product name from the "Select any product" pulldown menu.
Printer Driver and Utility Function List [Driver Utilities] tab [Maintenance And Utilities] tab EPSON Status Monitor 3 Printer status Printer Setting Printer Driver - - - - - - - - - - - - - - Setting Driver setting Printer setting (See "Setting the Printer" on page 127 for details) Acquiring Printer setting reference/change (See "Setting the Printer" on page 127 for details) Displaying the printer status/error information (See "Acquiring Printer Status" on page 129 f
Chapter 6 Application Development Information Acquiring Bi-directional printing position adjustment - - - Paper feed adjustment - - - Print Start Position Adjustment (Roll Paper) - - - Print Start Position Adjustment (Margins between labels/ black marks/ autocutter) - - - Auto Cut Position Adjustment - Print Start Position Adjustment - Media Loading Method at Start up - Media Loading Method at Media Cover close - Beep Notification Set
Printer Setting Acquiring Setting Acquiring Missing Dot Operation Settings - Void Image Registration - Displays Void Image Registration name - Void Image Test Print - X X USB Serial Number X - Adjusts the Label Gap Detection Sensor - - - Adjusts the Black Mark Detection Sensor - - - Post-Printing Verification Settings USB Serial Number Settings Driver Printer Utility Item Setting Setting Sensor Adjustment 128
Chapter 6 Application Development Information Error Self printing Printer status Warning Printer Status Ink Status EPSON Status Monitor 3 Acquiring Printer Status Ink color Ink Levels Communication error - Autocutter error - Fatal error - Cover open - Paper jam - It is the time to replace the ink cartridge. - Paper empty - Paper size error - Disposal ink overflow - Paper recognition error - Ink cover open - Ink must be replaced.
EPSON Status Monitor 3 Printer Status Cleaning - Factory default setting - Shutting down -
Chapter 6 Application Development Information TM-C3400-LT API We provide the following APIs for developing applications that use the product. Name TM-C3400-LT Library Manual TM-C3400-LT Technical Reference Guide TOOLS & LIBRARIES Reference for TM-C3400-LT EPDI for TM-C3400 EPDI for TM-C3400 Reference Manual TM-C3400-LT Library This is an API for controlling the product. The following can be controlled.
TM-C3400-LT Reference Library This section describes the APIs provided in TM-C3400-LT Library. TMC34LT_PrinterPowerOn Turn the printer power on. Syntax int TMC34LT_PrinterPowerOn() Return Value Return Value Description 0 Success Not 0 Failed (Returns an OS error code.) TMC34LT_PrinterPowerOff Turn the printer power off. This API returns immediately even if the printer is executing the head cleaning. But printer power turns off after finished the head cleaning or other process.
Chapter 6 Application Development Information TMC34LT_SetBrightness Change LCD brightness. This setting is valid only while the product power is on. This setting will be lost when power off the product. Syntax int TMC34LT_SetBrightness(int nBrightness) Argument nBrightness : This specifies the Value of brightnes(0 to 255)s. 0 means minimum brightness and 255 means maximum brightness. Return Value Return Value Description 0 Success -1 Parameter is in error.
TMC34LT_SetPrinterBin Set the media source. This API will be success only when the roll paper cover is closed without media and printer status is ready. Syntax int TMC34LT_SetPrinterBin(long nBin, PTSTR pMessageBuf) Argument nBin : This specifies the media source. Setting Value Media source 0 Roll media 1 Fanfold media pMessageBuf : This specifies the address of error message store area. Error message is returned by Uicode.
Chapter 6 Application Development Information Return Value Description Low temperature error. 8 The ambient temperature may be too low. Set the ambient temperature within 0C {32F} and 40C {104F}, turn off the printer and then turn it back on. High temperature error. 9 The ambient temperature may be too high. Set the ambient temperature within 0C {32F} and 40C {104F}, turn off the printer and then turn it back on. 10 Roll media cover open. Close the roll media cover. Ink cartridge cover open.
TMC34LT_GetPrinterBin Acquires the media source. Syntax int TMC34LT_SetPrinterBin(long *nBin) Argument long *nBin : Specifies the memory address where the media source is set.
Chapter 6 Application Development Information Sample Program Refer to TM-C3400 sample program to develop the application using this printer. The sample programs are initially installed. They can be used from [Start] - [All Programs] - [EPSON] - [EPSON TM-C3400 Sample Program]. ❏ Conditions to using TM-C3400 sample program • Use Die-cut Label (108 × 174.8 mm). • Change settings to [Detect Margin Between Labels] on [Media position detection Setting] of the printer driver. • Languages of C++, C#, VB.
Application Specification to Develop This section describes specifications to develop printing application of this printer. Character Size to Print To avoid mistaking characters due to missing dots or ink smear, configure the character size setting for your application to a font with 2 or more (vertical) dot configuration (such as Arial 8pt or larger).
Chapter 7 Maintenance Maintenance Replacing the Paper This section describes how to replace the paper. The paper replacement method will vary as shown below depending on the shape of the paper (roll paper / fanfold paper) used before and after the replacement. When changing to paper of a different type or shape, be sure to also change the printer settings. For details on how to change the settings, see "Setting the Media Position Detection" on page 161. ❏ Replacing Roll Paper with Roll Paper (see p.
Replacing Roll Paper with Roll Paper When replacing roll paper with roll paper, such as when replacing with a different type (label, size, etc.) of roll paper, follow the steps below. When changing to paper of a different paper type (fine paper to/from normal paper) or label type (die cut label to/from full-page label), you need to also change the printer settings using the printer driver. For details on how to change the settings, see "Setting the Media Position Detection" on page 161.
Chapter 7 Maintenance 3 4 Unlock the roll paper guide. Push the roll paper guide on the left in the direction of the arrow, and load the roll paper with the printing side up. Roll paper guide 5 Lock the roll paper guide.
6 Unroll the paper slightly by pulling it forward and insert the roll paper all the way to the back with the printable side up. 7 Release the lock of the paper ejection guide. 8 Align the paper ejection guide with the roll paper width.
Chapter 7 Maintenance 9 Lock the paper ejection guide. 10 Close the roll paper cover while aligning the roll paper with the paper ejection guide. Paper ejection guide The roll paper is automatically fed. This completes the replacement of roll paper with roll paper.
Replacing Fanfold Paper with Fanfold Paper When replacing fanfold paper with fanfold paper, such as when replacing with a different type (label, size, etc.) of fanfold paper, follow the steps below. When changing to paper of a different paper type (fine paper to/from normal paper) or label type (die cut label to/from full-page label), be sure to also change the printer settings using the printer driver. For details on how to change the settings, see "Setting the Media Position Detection" on page 161.
Chapter 7 Maintenance 4 Close the roll paper cover. 5 Open the fanfold paper cover. If there is no change in paper width, you can skip steps 6 to 7. 6 Unlock the fanfold paper guide.
7 Align the fanfold paper guide with the width of the fanfold paper and lock the guide. Fanfold paper guide 8 Iinsert the paper into the paper slot with the print surface facing upward until it is pulled into inside the printer (approximately 100 mm). The paper is automatically fed. 9 146 Place the paper straight at least 40 mm from the this product.
Chapter 7 Maintenance 10 Close the fanfold paper cover. This completes the replacement of fanfold paper with fanfold paper.
Changing From Roll Paper to Fanfold Paper 1 2 3 148 Verify that the power of the product is on. Pull the release lever to open the roll paper cover, and remove the roll paper. Close the roll paper cover.
Chapter 7 Maintenance 4 In the TM-C3400-LT Utility, set [Media source] to [Fanfold media], and press [Save&exit]. For details on the TM-C3400-LT Utility, see "TM-C3400LT Utility" on page 56. 5 In the printer driver, change [Media Source] and [Media Position Detection]. For details on [Media Position Detection], see "Setting the Media Position Detection" on page 161. 6 Open the fanfold paper cover and take out the paper feed guide.
7 8 Pull the release lever to open the roll paper cover. Attach the paper feed guide by inserting it into the groove inside the roll paper cover. When using fanfold paper, be sure to attach the paper feed guide.
Chapter 7 Maintenance 9 Close the roll paper cover. 10 Release the lock of the paper ejection guide. 11 Slide the paper ejection guide to the outermost position ((1) in figure below) and lock the paper ejection guide ((2) in figure below).
12 Open the fanfold paper cover. 13 Release the lock of the fanfold paper guide. 14 Align the fanfold paper guide with the width of the fanfold paper and lock the guide.
Chapter 7 Maintenance 15 Iinsert the paper into the paper slot with the print surface facing upward until it is pulled into inside the printer (approximately 100 mm). The paper is automatically fed. 16 Place the paper straight at least 40 mm from the this product. 17 Close the fanfold paper cover. 7 This completes the procedure of replacing roll paper with fanfold paper.
Changing From Fanfold Paper To Roll Paper 1 Verify that the power of the product is on. 2 Remove the remaining paper from the paper ejection table. Paper ejection table 3 154 Open the roll paper cover and fanfold paper cover and remove the paper.
Chapter 7 Maintenance 4 5 Close the roll paper cover. In the TM-C3400-LT Utility, set [Media source] to [Roll media], and press [Save&exit]. For details on the TM-C3400-LT Utility, see "TM-C3400LT Utility" on page 56. 6 In the printer driver, change [Media Source] and [Media Position Detection]. For details on [Media Position Detection], see "Setting the Media Position Detection" on page 161.
7 8 Press down the release lever, and pull it to the front to open the roll paper cover. Slide the paper feed guide in the direction of the arrow and remove it. When using roll paper, be sure to remove the paper feed guide.
Chapter 7 Maintenance 9 Unlock the roll paper guide. 10 Push the roll paper guide on the left in the direction of the arrow, and load the roll paper with the printing side up. Roll paper guide 11 Lock the roll paper guide.
12 Unroll the paper slightly by pulling it forward and insert the roll paper all the way to the back with the printable side up. 13 Release the lock of the paper ejection guide.
Chapter 7 Maintenance 14 Align the paper ejection guide with the roll paper width. Paper ejection guide 15 Lock the paper ejection guide.
16 Close the roll paper cover while aligning the roll paper with the paper ejection guide. paper ejection guide The roll paper is automatically fed. This completes the procedure of replacing fanfold paper with roll paper.
Chapter 7 Maintenance Setting the Media Position Detection When changing to paper of a different type or shape, you will need to set the media position detection. When there is no change in the media position detection setting, this setting is not necessary. If the printer setting and the paper type do not match, printing is not possible and a paper error will occur. Set the settings based on the table below. Setting Method Set the media position detection by following the steps below.
Paper type Media position detection setting Fanfold paper Black Mark Die-cut Label Detects black marks of die-cut label Black Mark Receipt/Wrist Band Detects black marks of receipt Die-cut Label/Black Mark Die-cut Label/ Detects the gap between labels Transparent Die-cut Label 5 Turn the printer off. The changed setting of the media position detection is saved in the NV memory of the printer when the printer is turned off. Be sure to turn off the printer to enable the setting.
Chapter 7 Maintenance Head Cleaning Head cleaning is a function for cleaning the surface of the print head, in order to maintain the print quality. Perform head cleaning if the printout is becoming faint or if there are gaps. The auto nozzle check function is installed to the printer, and the head is automatically cleaned in the normal operation.
Manual Head Cleaning during printing Normally faint and printing during printing or when it is printed in different colors, you can print the manual head cleaning while paper feed button is pressed. This feature is factory set to invalid. Please enable printer driver. (See "Panel Button Settings" on page 111) If the problem starts head cleaning manual paper feed button is pressed during printing, a few seconds Be sure if the paper feed button again.
Chapter 7 Maintenance Nozzle Check If the nozzle of the print head becomes clogged, the printout may be faint or a different color than usual even when there is ink. This product has an automatic nozzle check function, and normally, print head cleaning is automatically performed. However, the nozzle may become clogged depending on the Post-Printing Verification settings (p.99).
Gap Adjustment This is for adjusting misalignment in vertical lines and barcodes, and misalignment in paper feeding. Since gap adjustment is performed when the product is shipped from the factory, typically, the customer does not need to perform the adjustment. If the print position when the print head moves from right to left is misaligned with the print position when the print head moves from left to right, vertical lines may become misaligned or the print result may become blurry.
Chapter 7 Maintenance Self-test Printing errors such as dot missing can be checked on self-test mode. In addition, Post-Printing Verification Settings, and media position detection setting can be checked. Follow the steps below to run the self-test. 1 Set the die-cut label, receipt or continuous label which length is 90 mm or more. 2 Verify that the printer is off. 3 Turn on the printer while pressing the paper feed button. Following test pattern is printed.
Status Post-Printing Verification Setting Media Position Dctection 168 Specification Aamc Boff Anti-missing Color Mode Aamr Boff Anti-missing Read Mode Ahrr Boff High Reliability Mode (Reprint) Ahrv Boff High Reliability Mode (Void Image Print) Aect Becr Economy Mode for Low Print Volume (Reprint) Aect Becv Economy Mode for Low Print Volume (Void Image Print) Cnod No Detection Cbmd Detect Blackmarks on Die-cut Labels Cbmc Detect Blackmarks on Continuous Paper Cgap Detect Margins Betwe
Chapter 7 Maintenance Cleaning the Autocutter Adhesive from labels may stick to the fixed blade of the autocutter, which may prevent the autocutter from cutting paper cleanly. If this happens, follow the steps below to clean the autocutter. Do not touch the fixed blade of the autocutter directly. Doing so may cause injury. CAUTION 1 Turn off the power. 2 Once the power lamp goes off, unplug the power plug from the outlet. 3 Open the roll paper cover to remove the paper.
Exterior Surface Cleaning To be able to comfortably use the product at any time, clean the product following the method below. 1 Turn off the power. 2 Once the power lamp goes off, unplug the power plug from the outlet. 3 Use a soft cloth to wipe off dust and dirt. For details on how to turn off the power, see "Power Off" on page 25.
Chapter 7 Maintenance Preparing for Transport Follow the steps below to transport the printer. CAUTION Do not take the ink cartridge out of the printer when transporting it. Do not leave the printer without ink cartridge. Doing so may result in drying print head and clogging. 1 Turn the power off. 2 Verify that the power lamp is off. 3 Remove the paper. 4 Pack the printer upright.
Managing the Printer Driver / Printer Settings This section provides information necessary for managing the printer driver / printer. ❏ Printer Driver Functions (p.172) ❏ Upgrading the Printer Driver (p.173) ❏ Destination for the Printer Driver Setting (p.174) ❏ Printer Setting (p.175) Printer Driver Functions The TM-C3400 printer driver has the following functions.
Chapter 7 Maintenance Upgrading the Printer Driver When the printer driver is upgraded to a higher version, the printer driver settings revert to the default settings and the existing settings are lost. Follow the steps below retain the existing settings. 1 2 Save the existing printer driver settings to a BSF file. (p.172) Upgrade the printer driver. Execute the package file of the new printer driver to upgrade the printer driver. Download the latest printer driver from the company's web site (p.125).
Destination for the Printer Driver Setting Following printer driver settings can be saved in a file. Saved as a BSF file Usage: Exporting/importing from the printer driver General Favorite Setting Page Layout Saved as a printer setting file Driver Utilities User defined Media Layout Usage: Exporting/importing as a printer setting file The settings for Manual Head Cleaning during printing set in Panel Button Settings are not saved.
Chapter 7 Maintenance Printer Setting Make a printer setting in the following cases. • When the paper type is changed The media position detection setting is necessary. (See "Setting the Media Position Detection" on page 161.) • When printer maintenance, such as Head Cleaning or Print Head Alignment, is necessary The printer setting is made by the printer driver and the Printer Setting.
Setting items of the printer driver and the Printer Setting Items that can be set by both the printer driver and the Printer Setting Items that can be set only by the printer driver * The settings for Manual Head Cleaning during printing that can be set in Panel Button Settings cannot be set in Printer Setting.
Chapter 7 Maintenance To Customers who Plan to Keep the Product in Operation 24 Hours a Day We do not recommend keeping the product in operation 24 hours a day since it will reduce the life of the product. In particular, this usage is outside the specifications of the hard disk. If it is unavoidable to keep the product in operation 24 hours a day, stop the motor rotation when the product is idle by following the steps below. Continuous 24-hour operation is not guaranteed even if the motor is stopped.
3 Set [Turn off hard disks]. Click the [OK] button. If the hard disk is accessed during the set period of time, the motor will not stop.
Chapter 7 Maintenance Setting Windows Update When Windows Update (Automatic Updates) is set, the HDD is periodically accessed, and it will not become idle, thus change this feature to disabled. Immediately after setup (p.53) / recovery (p.35), Automatic Updates is not set. If a login user is added, the conditions that are set with Administrator privileges are inherited. If Windows Update (Automatic Updates) is enabled, follow the steps below to disable it. 1 Select [Start] - [Control Panel].
Restrictions Paper • When using a full-page label, remove the ejected label each time the printing is finished. Otherwise, a part of printed label may be cut, or a cutter error may occur. • When cutting the full-page label, adhesive from labels may stick to the fixed blade of the autocutter, which may prevent the autocutter from cutting paper cleanly. If this happens, clean the cutter blade. For details, see "Cleaning the Autocutter" on page 169.
Appendix Appendix Problems and Solutions When an error occurs, a message is displayed onscreen. Follow the instructions in the message to fix the error. If the error persists even after countermeasures are taken, contact your dealer. Verify the product name and serial number before contacting your dealer. Power On / Off Problems Symptoms / Problem Condition Verification Method / Countermeasures Power does not turn on Try holding down the power switch a little longer.
Screen Control Problems Symptoms / Problem Condition There is no response even if you touch the touch panel. Verification Method / Countermeasures Take the following countermeasures. If the product does not respond even if you touch the screen, take the following countermeasures. 1. Wait one minute and touch the touch panel again. 2. If the product still does not respond, unplug the power plug from the outlet and wait 10 seconds. 3. Plug the power plug into the outlet and turn the power on.
Appendix Printout is Not Satisfactory Symptoms / Problem Condition Verification Method / Countermeasures Is faint Is the print head nozzle clogged? Contains bands or lines Verify the status of the print head by performing a nozzle check, and if the nozzle is clogged, perform head cleaning. Is blurry Sentences and lines are misaligned For details, see below. Colors look incorrect Manual Head Cleaning (p.163) Some colors are not printed Are you using the recommended ink cartridge (i.
Paper is Not Cut Cleanly Symptoms / Problem Condition Paper is Not Cut Cleanly Verification Method / Countermeasures Is the autocutter dirty? If the fixed blade of the autocutter is dirty, clean the blade. For details, see "Cleaning the Autocutter" on page 169.
Appendix Product Specifications Basic Specifications CPU Intel AtomE640 1.0GHz Main memory 1GB Chip set Intel EG20T BIOS TMI-A 1.01 OS Microsoft Windows Embedded POS Ready 2009 12.1" TFT LCD LCD Display function 256K colors (Approx. 260000) Touch panel Backing storage (HDD) Interface Resistance film Built-in SATA 250GB HDD LAN 10BASE-T/100BASE-TX/1000BASE-TX USB Front Side:USB2.0(High/Full/Low speed) Type x 2 Back Side:USB2.
Printing Specifications Serial ink jet, dot matrix Printing method Three-color (CMY) printing Print direction Bi-directional printing Paper feed Forward and reverse friction feed Receipt Roll paper Paper width Fanfold paper :30 to 108 mm Full-page Label :30 to 112 mm Die-cut Label :30 to 112 mm Receipt :50 to 108 mm Die-cut Label :50 to 112 mm Printable width Maximum 104 mm, Maximum 1474 position (360dpi) Print speed* Label width 50 mm :99mm/s (Input resolution:180 x 180dpi, Image resolu
Appendix Reliability MTBF Overall product 47,500 hours Each component board 170,000 hours Printer 75,000 hours MCBF(Printer) Life(Printer) 9,800,000 passes Print head 6,000 million shots/nozzle Paper feed mechanism 1,500,000 pages or the number of pages that reaches the following paper length fed.
Fan (Time until its rotation frequency drops by 30%) System fan System power fan 50,000 hours (ambient temperature 25C) Printer unit power fan HDD Either 5 years or 20,000-hour power-on total (24-hour continuous operation is not warrantable.) LCD back light (Time until the brightness drops by 50%) 30,000 hours or longer (25 2C) Tap durability: 10 million times or more Touch panel 188 (Tap on the same position with a polyacetal pen (tip: R0.8) with writing pressure of 2.45 N {250 gf}.
Appendix Environmental Conditions Temperatures/ humidity Operating 0 to 40C, 20 to 80%RH (no condensation) Humidity (%) 80 60 40 20 0 Storage 30 40 Temperatures (C) When packed (ink not loaded): -20 to 60C, 5 to 85%RH (no condensation) -20C or 60C: up to 120 hours Ink loaded: -20 to 40C -20C: up to 120 hours 0 to 30C: up to 6 months 40C: up to a month Pressure (elevation) Operating 850 to 1060 hPa (approximately 0 to 1500 m above sea level) Not operating (including in transportation)
Paper Specifications The following is the type and the size of paper specified for this printer. When using paper other than specified paper, paper feed accuracy, barcode detection accuracy, printing quality may be degraded or frequent paper jam may occur. Paper type Category Form Width Receipt Plain Media (Continuous paper) Fine Media {1.18 to 4.25"} PET Film (Paper width) Roll paper 30 to 108 mm Black Mark Receipt Plain Media (Continuous paper with black marks) Fine Media {1.18 to 4.
Appendix Receipt This is continuous paper. Paper type Plain Media, Fine Media, PET Film Form Roll paper Paper width 30 to 108 mm Paper length 15 to 1117.6 mm Paper thickness 0.085 to 0.151 mm Roll paper core Outside diameter: 44.1 mm External diameter Maximum 101.6 mm Winding direction Printing face must be facing outside. Do not use the paper with a hole or cutout.
Black Mark Receipt Center of black marks Center of paper width Paper feeding direction Interval of black marks Center of paper width Black mark length Perforation position 0.5 mm or more (When using fanfold paper) Black mark width Paper type Plain Media, Fine Media, PET Film Form Roll paper Paper width 30 to 108 mm Paper length 15 to 1117.6 mm Black mark width 13 mm or more Black mark length 5 mm or more Black mark centering position 8.
Appendix Paper type Plain Media, Fine Media, PET Film Form Fanfold paper Paper width 50 to 108 mm Paper length 15 to 304.8 mm Black mark width 13 mm or more Black mark length 5 mm or more Black mark centering position 8.5 1 mm Black mark interval 15 to 304.8 mm Paper thickness 0.119 to 0.151 mm Pitch of perforated line: 203.2 to 304.8 mm Plain media : 1 mm uncut, 5 mm cut Form of perforated line Number of folds Fine media : 1 mm uncut, 5 mm cut PET film : 0.6 mm uncut, 8.
Full-page Label Backing paper width Backing paper Label area Label width Edge cutoff Edge cutoff Paper type Plain Media Label, Fine Media Label, Synthetic Media Label Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm Label length 15 to 1117.6 mm Edge cutoff on left/right side 2 0.5 mm Paper thickness 0.128 to 0.195 mm Roll paper core Outside diameter: 44.1 mm External diameter Maximum 101.6 mm Winding direction Printing face must be facing outside.
Appendix Die-cut Label Label length Backing paper width Gap between labels Edge R Backing paper Label area Edge cutoff Label width Paper type Plain Media Label Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm Edge cutoff 25.4 to 1117.6 mm Label length (To use a label with a label length of 25.4 mm or less, see descriptions for Black Mark Die-cut Label.) Gap between labels 3 to 6 mm Edge cutoff on left/right side 2 0.
Paper type Fine Media Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm 25.4 to 1117.6 mm Label length (To use a label with a label length of 25.4 mm or less, see descriptions for Black Mark Die-cut Label.) Gap between labels 3 to 6 mm Edge cutoff on left/right side 2 0.5 mm Label edge R 2 mm or less Paper thickness 0.145 mm Roll paper core Outside diameter: 56.8 mm External diameter Maximum 101.6 mm Winding direction Printing face must be facing outside.
Appendix Paper type Synthetic Media Label Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm With the roll paper core of 44.1 mm or more: 50.8 to 1117.6 mm With the roll paper core of 56.8 mm or more: 32 to 1117.6 mm Label length (To use a label with a label length of less than the abovementioned, see descriptions for Black Mark Die-cut Label.) Gap between labels 3 to 6 mm Edge cutoff on left/right side 2 0.5 mm Label edge R 2 mm or less Paper thickness 0.
Black Mark Die-cut Label Black mark length Center of black marks Center of paper width Paper feeding direction Interval of black marks Center of paper width Perforation position 2 mm or more ( W h e n u s i n g fa n fold paper) Backing paper Label area Black mark width When removing right and left fringes only (Black Mark Die-cut Label) When removing all the fringes Paper width Paper width Gap between labels Edge R Gap between labels Edge R Label length Label
Appendix Paper type Plain Media Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm 25.4 to 1117.6 mm Label length (For the label length of 15 to less than 25.4 mm, use paper whose outer edges are removed only on the right and left.) Gap between labels 3 to 6 mm Edge cutoff on left/right side 2 0.5 mm Label edge R 2 mm or less Black mark width 13 mm or more Black mark length 5 mm or more Black mark centering position 8.
Paper type Fine Media Label Form Roll paper Backing paper width 30 to 112 mm Label width 25.4 to 108 mm 25.4 to 1117.6 mm Label length (For the label length of 15 to less than 25.4 mm, use paper whose outer edges are removed only on the right and left.) Gap between labels 3 to 6 mm Edge cutoff on left/right side 2 0.5 mm Label edge R 2 mm or less Black mark width 13 mm or more Black mark length 5 mm or more Black mark centering position 8.5 1 mm Black mark interval 15 to 1117.
Appendix Paper type Plain Media Label, Fine Media Label Form Fanfold paper Backing paper width 50 to 112 mm Label width 46 to 108 mm Label length 15 to 301.8 mm Gap between labels 3 to 6 mm Edge cutoff on left/right side 2 0.5 mm Label edge R 2 mm or less Black mark width 13 mm or more Black mark length 5 mm or more Black mark centering position 8.5 1 mm Black mark interval 15 to 304.8 mm Paper thickness 0.145 to 0.161 mm Perforated line pitch: 203.2 to 304.
Wrist Band Center of paper width Center of paper width Center of black marks Interval of black marks Black mark length Paper feeding direction Black mark paper Black mark width 202 Paper type Synthetic Media Specified original paper PDC Compucolor 8000 Series 7.5 mil Rectangular Band (Code: 8000-11-PDL) Form Roll paper Backing paper width 28.6, 30 mm Black mark width 13 mm or more Black mark length 9 mm or more Black mark centering position 8.
Appendix Print Area and Cutting Position Receipt / Roll paper Top margin: 2.0 mm (typical value) Left and right margin: 2.0 mm (typical value) Bottom margin: 2.0 mm (typical value) 2.0 mm Paper width Center of paper width Paper feeding direction 2.0 mm 2.0 mm Auto-cut position 15.0 mm or more (When auto-cutting) 11.0 mm or more Auto-cut position Print area width 2.
Full-page Label / Roll paper Top margin (inside the label): 2.0 mm (typical value) Left and right margin (inside the label): 2.0 mm (typical value) Bottom margin (inside the label): 2.0 mm (typical value) 2.0 mm Paper width Center of paper width Paper feeding direction 15.0 mm or more (When auto-cutting) 11.0 mm or more Auto-cut position 2.0 mm Auto-cut position 2.0 mm 2.0 mm Print area width 2.0 mm Print area 2.
Appendix 2.0 mm (typical value) Left and right margin (inside the label): 2.0 mm (typical value) Bottom margin (inside the label): 2.0 mm (typical value) Paper width Center of paper width 2.0 mm Top margin (inside the label): 1.5 mm Die-cut Label / Roll paper Paper feeding direction 3.0 to 6.0 mm 11.0 mm or more 18.0 mm or more (When auto-cutting) Auto-cut position 1.5 mm 2.0 mm Auto-cut position 2.0 mm 2.0 mm Print area width 2.0 mm Print area 2.
Black Mark Receipt / Roll paper Top margin: 2.0 mm (typical value) Left and right margin: 2.0 mm (typical value) Bottom margin: 2.0 mm (typical value) 2.0 mm Paper width Center of paper width Paper feeding direction 2.0 mm 2.0 mm Auto-cut position 15.0 mm or more (When auto-cutting) 11.0 mm or more Auto-cut position Print area width 2.
Appendix 2.0 mm (typical value) Center of paper width Paper width 11.0 mm or more Perforated line Auto-cut position 2.0 mm Auto-cut position 2.0 mm Paper feeding direction Interval of perforated lines: 203.2 mm to 304.8 mm Bottom margin: Issuing pitch: 15.0 mm or more (When auto-cutting) 2.0 mm (typical value) 0.5 to 1.0 mm 2.0 mm (typical value) Left and right margin: 2.0 mm Top margin: 2.0 mm Black Mark Receipt / Fanfold paper Perforated line Auto-cut position Print area 2.
Black Mark Die-cut Label / Roll paper Top margin (inside the label): 2.0 mm (typical value) Left and right margin (inside the label): 2.0 mm (typical value) 3.0 to 6.0 mm 11.0 mm or more Auto-cut position 2.0 mm Auto-cut position Paper feeding direction 18.0 mm or more (When auto-cutting) Center of paper width 1.5 mm Paper width 1.5 mm 2.0 mm (typical value) 2.0 mm Bottom margin (inside the label): 1.5 mm Edge cutoff Auto-cut position 2.0 mm Edge cutoff 2.0 mm 208 Print area width 2.
Appendix Bottom margin (inside the label): 2.0 mm (typical value) Center of paper width Paper width Issuing pitch: 18.0 mm or more (When auto-cutting) 11.0 mm or more 2.0 mm 3.0 to 6.0 mm Perforated line Auto-cut position 1.5 to 3.0 mm Auto-cut position 1.5 to 3.0 mm Paper feeding direction Interval of perforated lines: 203.2 mm to 304.8 mm 2.0 mm (typical value) 2.0 mm 2.0 mm (typical value) Left and right margin (inside the label): 0.5 to 1.0 mm Top margin (inside the label): 1.
Wrist Band / Roll paper Top margin: 2.0 mm (typical value) Left and right margin: 2.0 mm (typical value) Bottom margin: 2.0 mm (typical value) 2.0 mm Paper width Center of paper width Paper feeding direction 292.1 mm 288.1 mm Auto-cut position 2.0 mm Auto-cut position 2.0 mm 210 Print area width 2.
Appendix Paper Ejection Tray Black Mark Receipt Black Mark Die-cut Label Paper type Plain Media, Fine Media, PET Film Paper form Fanfold paper Paper size Width 76 to 105 mm × length 54 to 148 mm Paper thickness 0.119 to 0.151 mm Paper type Plain Media, Fine Media Paper form Fanfold paper Paper size Width 76 to 105 mm × length 54 to 148 mm Paper thickness 0.145 to 0.161 mm The paper ejection tray cannot store multiple sheets of roll paper.
Supplies This section describes the supplies that can be used with this product. The information below is current as of December 2011. Media Paper that can be used with this product is listed in Epson's web site. Ink Cartridge The ink cartridge that can be used with this product is SJIC15P (3-color CMY integrated ink cartridge). It can be purchased from the store where you purchased the product. We recommend that you use a genuine Epson ink cartridge.
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