User`s guide

Problem Solver 120
Chapter 5
Problem Solver
When a Message is Displayed
If one of the following messages is displayed, read and follow the instructions below.
Messages What to do
Prepare empty waste ink bottle. The waste ink bottle is getting full. Ready a new waste ink bottle. See “Options and
Consumable Products” on page 129.
Chip Unit Error
Chip unit not recognized.
Reattach or replace.
Remove and reinsert the chip unit. If the same error still occurs, replace with a new chip
unit. See “Chip Unit Replacement and Ink Refills” on page 98.
Condensation may have formed inside the tank. Keep at room temperature for at least
four hours. See “Notes on Handling Ink Packs and Ink Tanks” on page 24.
Chip Unit Error
Chip unit cannot be recognized.
Refill after matching ink pack with
label?
Use only the chip units from specified Epson ink packs.
You cannot use unspecified Epson ink packs.
See “Options and Consumable Products” on page 129.
Chip unit expended.. The chip unit is nearing the end of its service life. Obtain an ink pack of the appropriate
color as soon as possible.
See “Options and Consumable Products” on page 129 and “Notes on Handling Ink Packs
and Ink Tanks” on page 24.
Command Error
Check print settings on RIP.
Press W and select Job Cancel. Check that the installed software RIP is compatible with
the printer.
Unit Matching Error
Check combination of Media
Feeding Unit and Auto Take-up
Reel Unit.
Then restart printer.
The standard media feeding unit is used only with the standard auto take-up reel unit,
the heavy roll media feeding unit only with the heavy roll auto take-up reel unit. If you
have mismatched the feeding and take-up reel units, turn the printer off and install the
correct equipment.
See the Setup Guide and the Heavy Media Roll System Setup Guide.
F/W Install Error
Firmware update failed.
Restart the printer.
Turn the printer off, wait for a few minutes, and then turn on the printer again.
Use EPSON LFP Remote Panel 2 to update the firmware again.
If this message appears on the LCD panel again, contact your dealer or Epson Support.
Auto Take-up Reel Unit stopped. Media is not correctly attached to the auto take-up reel unit.
Press the W button and select Job Cancel to cancel printing.
Flip the Auto switch on the auto take-up reel unit to Off, then flip it back and reattach the
media to the auto take-up reel unit.
See “Media Loading and Take-Up” on page 52.