User`s guide

Solving Printer Problems
Check these sections if you have problems operating your product.
Printer Does Not Turn On
LCD Screen Shuts Off
Parent topic: Solving Problems
Printer Does Not Turn On
If the printer does not turn on, try these solutions:
• Make sure the power cable is securely connected.
• Make sure the power outlet works by connecting the power cable for another electronic device.
Parent topic: Solving Printer Problems
LCD Screen Shuts Off
If the LCD screen shuts off intermittently, the printer may be in Sleep Mode. Press any of the buttons on
the control panel to reactivate the display. Then perform a hardware operation such as opening the
printer cover or sending a job to the printer. You can adjust the delay time before the printer enters sleep
mode in the Maintenance Mode menu.
Parent topic: Solving Printer Problems
Solving Printing Problems
Check these sections if you have problems printing with your product.
Nothing Prints
Cannot Print Over a Network
Print Head Moves But Nothing Prints
Platen Height Error Is Displayed While Printing
Message Is Displayed After Cleaning the Encoder Strip (Carriage Scale)
Printing Is Slow or Stops Intermittently
Cannot Access the USB Memory Device
Red Light Shines Inside the Printer
Forgot the Network Password
Parent topic: Solving Problems
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