User`s manual

Chapter 11 - Troubleshooting
160
FastRIP 10.0 User’s Manual
eP s o n 4000
q: Fa s t Ink c a R t R I d g e R e a d s a s WR o n g In k .
A: When setting up your printer, make sure the FastINK cartridge is inserted into slot #5.
Look for the white sticker on the FastINK cartridge. e top line should start with “US....
BLKD110U.” If there is not a “U” at the end of the product code, contact the Support Depart-
ment to exchange the FastINK cartridge. If you find an Epson Matte black cartridge in slot # 5
of the printer, contact the Support Department to exchanged the cartridge for a FastINK car-
tridge that has a Matte Chip.
q: Wh e n u s I n g s h e e t s , t h e P R I n t e R g I v e s a n e R R o R o F Wr O n g pa g e Si z e .
A: On the printer interface ensure the status reads Ready. Push the right arrow until Printer Setup
appears. Push the right arrow. Hit the down arrow until you see PPR Size CHK. Push the right
arrow. Hit the down arrow until you see the word OFF. Push the right arrow. You will now see an
asterisk “
*
” next to OFF. e printer will now read what size of film is in the printer.
Q: tH e gr e e n l i g H t (pO W e r b u t t O n ) i S b l i n k i n g a n d n O t H i n g p r i n t S .
A: Check to see if any ink cartridge lights are out on the printer. If this is the case, the ink car-
tridges need to be replaced before printing.
A: Open FastRIP and check the status of the job for “Holding,” “Pending,” or “Holding with
Error.” If “Holding” or “Pending,” right-click on the job and select Print. If “Holding with Error,”
right-click on the job and select Remove. Go to Printers > Manage Printers and set the port to the
correct port for the printer cable. Try printing again.
A: e RIP or Printer Driver may not be set correct port. Open FastRIP and go to Printers >
Manage Printers. Select your printer and change the port to match the one to which your printer
is connected. If you are using a USB cable, it would be Epson Stylus Photo 4000_USB00* or
TCP/IP. Click Ok and try to print again.
Q: tH e p r i n t j O b F r e e z e S i n t H e m i d d l e O F p r i n t i n g .
A: Check the ink levels on the printer. If the red light is solid for any of the ink colors, the file
will not print. Replace any color cartridges that are out and try printing again.