User`s guide

Troubleshooting
3-2
The printer is producing many pages containing garbled
characters
One or more colors are missing in your printout or it prints in
black ink only
Possible cause Solution
The printer is not
receiving and
processing
PostScript codes.
If you’re printing on a network using Raster Spool
Mode, click Cancel Job in the StylusRIP Monitor to
stop printing. If this doesn’t work, turn off the
printer to avoid wasting paper. Then halt the
StylusRIP application by holding down the Option
and Command keys and then pressing Esc. Restart
your Macintosh to establish communication with
the printer.
Make sure that you correctly performed all the
steps in Chapters 1 and 2.
Possible cause Solution
You didn’t specify
color data in your
application software
or select color ink in
your printer software.
Check your application software documentation for
instructions on creating a color document. Also
make sure color ink is selected in your printer
software; see your printer
User’s Guide for
instructions.
Your color print head
needs cleaning or the
ink cartridge is
empty.
See your printer
User’s Guide for instructions on
cleaning the color print head or on reading your
printer’s control panel lights to see if you need to
replace the color ink cartridge.
trouble.fm5 Page 2 Thursday, June 5, 1997 11:17 AM