User`s guide

173
Solving Problems | 173
Solving Miscellaneous Printing Problems
If your printouts are not what you expected, try the suggestions below:
Problem Solution
Your print has incorrect or
garbled characters.
◗ Make sure your software is installed correctly and the printer is selected.
◗ Clear any stalled print jobs from the Printer Setup Utility (Mac OS X).
◗ Turn off the printer and computer. Make sure the interface cable is securely
plugged in at both ends.
Your print has incorrect
margins.
◗ Check the page size or paper size settings in your application. Make sure
they are within the printer’s printable area.
◗ Make sure the Paper Size and Borderless settings in your printer software
are correct for the paper you’re using.
◗ Paper is loaded incorrectly. Follow the instructions beginning on page 45 to
reload the paper.
◗ The ROLL PAPER MARGIN setting on the PRINTER SETUP menu is
incorrect. See page 206for more information.
Your image is inverted. ◗ Turn off the Flip Horizontal or Mirror Image setting in your printer software.
See page 84 (Mac OS X) or page 109 (Windows) for instructions.
Blank paper is printed. ◗ Make sure your software is installed correctly and the printer is selected.
◗ Make sure the Paper Size setting in your printer software is correct for the
paper you’re using.
◗ Make sure the Paper Source setting in your printer software is correct.
A ruled line on your print
appears to shift.
◗ Align the print head as described on page 139.
◗ Run a nozzle check and cleaning cycle; see page 135.
Color images print in black
only.
◗ Make sure the Color setting is correct in your printer software.
The printer continues to feed
paper after you have
cancelled a job.
◗ Press the Pause button on the printer to clear any print job data in the
printer’s buffer. Then press and hold the Pause button to reset the printer.
◗ Make sure the paper source is set correctly.
Roll paper cannot be cut. ◗ The paper cutter blade may be dull. Follow the instructions on page 151 to
replace the blade.
◗ The paper may be too thick to cut with the built-in cutter. Cut the paper with
scissors. See page 56 for a list of media that cannot be used with the cutter.
◗ Make sure appears on the LCD display. If not, press the
l Paper
Source button to select this setting. Also check the Auto Cut settings in your
printer software.