User`s guide

168
168 | Solving Problems
Improving Print Quality
You can often improve print quality by doing the following:
• Run a nozzle check and cleaning cycle. See page 135 for instructions.
• Align the print head. See page 139 for instructions.
• When you send a print job, make sure your print options are set
correctly. For more information, see page 77 (Macintosh) or page 95
(Windows).
If none of these suggestions help, try the solutions in the following table.
PAPER SETTING ERROR
LOAD ROLL PAPER
Roll paper is not loaded
correctly.
Load roll paper as described on page 58. Press
the l Paper Source button until the or
roll icon appears on the LCD display.
PAPER SKEW
LOAD PAPER PROPERLY
Paper is not loaded straight. Release the lever and load the paper correctly.
Then return the lever to the Secured position.
POWER CLEANING
YOU MUST MOVE INK
LEVERS WHEN
CLEANING
Power cleaning is required. Select YES and follow the instructions to run
the power cleaning cycle.
PRINTER ERROR
RESTART THE PRINTER
You tried to print while an error
condition was present.
Press the P Power button to turn off the
printer. Unplug the printer and wait 30 seconds.
Then plug it in and turn it back on.
SENSOR ERROR
LOAD DIFFERENT PAPER
The loaded paper does not
match the selected paper type
(roll or sheet).
Press the l Paper Source button to select the
correct paper type (roll or sheet).
SERVICE CALL ERROR The print head is locked. Remove the bracket securing the print head;
see page 35.
An error has occurred. Note the error number, then turn the printer
off. Unplug the printer and wait 30 seconds.
Then plug it in and turn it back on. If the
message remains, contact Epson as described
on page 13.
UNABLE TO PRINT
MAKE SURE PAPER IS
LOADED
An error may be occurring
when you try to print patterns
such as a nozzle check.
Exit the Test Print menu, and check for low ink
or incorrectly loaded paper.
Message Explanation Response