User`s guide

Troubleshooting
6-8
If you still can’t print, check the following solutions.
All lights are off.
Only the Operate light is on, but nothing prints.
Possible cause Solution
The printer is not receiving
power.
Turn off the power and plug in the power cord securely.
Possible cause Solution
The interface cable is not
connected securely or
does not meet both the
printer and computer
specifications.
Turn off your printer and computer. Then make sure the cable is
connected securely and meets both the printer and computer
specifications. For printer specifications, see Appendix B. For
computer specifications, see your computer documentation.
The printer has an internal
problem.
Turn off the printer and computer, disconnect the interface cable,
and run a printer self test as described on page 6-2.
Your printer or application
software is installed
incorrectly.
If the self test prints correctly, check your printer and application
software for correct installation. If you’re printing on a network,
make sure you set up your printer as described in Chapter 4.
Your computer doesn’t
have enough memory to
handle the data in the file
you are printing.
Try one of the following:
◗ Reduce the resolution of your image.
◗ Select fewer colors or a lower resolution for your monitor.
◗ Add more memory to your computer.
Printing is stalled in
Spool Manager
(Windows 95/98/Me) or the
Windows NT print queue.
Delete the stalled print jobs in Spool Manager or the Windows NT
print queue and resume printing. See Chapter 4 for instructions.
Printing is stalled in
Monitor2 (Macintosh).
Open the Extensions folder, EPSON folder, and Spool folder. Then
delete any queued files.
The print heads are clogged
or the ink cartridges are too
old.
If the printer sounds like it’s trying to print but doesn’t print
anything, clean the print heads; see Chapter 5 for instructions.
If cleaning doesn’t help, replace the cartridges. For information on
cartridge life and replacement instructions, see Chapter 5.
You’re using an
incompatible optional
interface board or one with
mismatched settings.
Check the specifications for your interface board and cable, making
sure they match your computer’s settings (see your computer
manual). Also make sure the Network I/F setting is turned on in
default-setting mode (see page B-8).
Loire-PLUS.BK.book Page 8 Friday, May 2, 2003 2:56 PM