User`s guide

Troubleshooting
6-5
The printed image is faint or has gaps.
The Halftoning and Color
Adjustment Mode options
are set incorrectly for your
document type.
Use the correct settings for the project you are printing, following
the instructions in Chapter 2.
The print head nozzles are
clogged.
Clean the print heads. See Chapter 5 for instructions.
The ICM (Windows) or
ColorSync (Macintosh)
settings are incorrect for
your document.
Use the Automatic mode setting or choose a different project
type setting. See Chapter 2 for more information.
The ink cartridges are low
on ink or empty.
Check the Ink Out B lights to see which cartridge you may need to
replace. See Chapter 5 for instructions.
The colors displayed on
your monitor don’t match
the printed colors.
Because your monitor and printer use different technologies to
represent colors, your printed colors cannot exactly match those
on your monitor screen. Use the ICM (Windows) or ColorSync
(Macintosh) settings. See Chapter 2 for more information.
The color settings in your
application software need
adjustment.
You may be able to adjust various color settings in your application
software. See your software documentation for more information.
Possible cause Solution
The print head nozzles are
clogged.
Clean the print heads. See Chapter 5 for instructions.
The Media Type setting
doesn’t match the loaded
paper.
Make sure the Media Type setting matches the loaded paper or
other media. Then the printer software can automatically select
other settings for the best quality. See Chapters 1 through 3.
The loaded paper is upside
down, damaged, old, or
dirty.
Remove the paper and reload a new stack with the printable side
facing correctly. See Chapter 3 for instructions.
The ink cartridges are low
on ink.
Check the Ink Out B lights to see which cartridge you may need to
replace. See Chapter 5 for instructions.
An ink cartridge is out of
ink.
If you replaced an ink cartridge before its ink out light came on, the
ink sensor was incorrectly reset. Replace the empty ink cartridge
with a new ink cartridge. See Chapter 5 for instructions. This
resets the ink sensor.
Possible cause Solution
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