User manual

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Film Issues:
1. When using the EPSON V700 Photo scanner, remove film after scanning is
complete. Unlike the EPSON 10000XL, the lamp stays on and could affect the
film if in contact with light for longs periods of time.
Operating Issues:
1. If the error “Valid License Is Not Granted” occurs, make sure you have generated
a license request (LicenseRequestData_xxx_20120605.txt) and submit it to
[e-mail]. When the license key is emailed back to you, copy the file
(BaseLicenseGrant_xxx.txt) into the FilmQA
™
Pro folder.
2. If using Windows XP and programs load but cannot add case objects, install
Microsoft Visual C++ 2010. Any version older than 2010 will NOT work.
3. If FilmQA
™
Pro won’t open completely, erase “FilmQAPro.ini” under either
c:\Program Files\Ashland Advanced Materials\FilmQA Pro 20** or c:\Program
Files\ISP Advanced Materials\FilmQA Pro 20**.
4. If the icons are removed and replaced with a “red boxed X”, then windows
resources are exhausted. Check resources allocations first. If no processes are
utilizing more memory than necessary, erase “FilmQAPro.ini” under either
c:\Program Files\Ashland Advanced Materials\Film QA Pro** or c:\Program
Files\ISP Advanced Materials\FilmQA Pro 20**. Also check the available memory
in your system using TaskManager → Performance → Physical Memory →
Available should be >2 GB before you start FilmQA
™
Pro.
5. When calculating the calibration function, performing a background is not
necessary. In earlier versions of FilmQA
™
Pro, background compensated for
lateral scanner effects. However, the new multi-channel technique to calculate
dose values mitigates this effect in most cases.
6. If an exception error (change header name) occurs when saving a fixed
calibration, there is a problem with scanner information. Either the scanners are
different or the driver is corrupted. Reinstalling the scanner drivers should correct
the problem. If not, then save the calibration file as a treatment object.