User manual

110
TROUBLESHOOTING
Installation Issues:
1. Make sure security programs or virus scanners are disabled prior to installing.
2. If program does not load, check if .NET Framework 4.0 is installed. Client version
will NOT work. The full version must be installed.
3. When using Windows 7, make sure that .NETFramework 4.0 is installed. If
.NETFramework 4.0 is installed then check whether the write permission is
enabled for the FilmQA
™
Pro folder. By default, Windows 7 does NOT enable
write permission for program folders if the User Account Control is on.
4. When downloading the FilmQA
™
Pro, please “Save” the program [*.msi
(Windows Installer Package)] on your computer. If the FilmQA
™
Pro needs to be
reinstalled and the program is not located on your computer, downloading
FilmQA
™
Pro off the site again will require another license key.
Scanning Issues:
1. If using EPSON V700 Photo scanner and “transparency” mode is found in the
menu settings, remove insert inside top cover and rescan. “Transparency” mode
should be available in the drop down menu now.
2. Orientation plays an important factor especially during calibration. Remember to
keep the same orientation when scanning.
3. To reduce lateral effects, film should be placed in the “sweet spot”. The “sweet
spot” is the center of the glass panel which provides the best image resolution.
The “sweet spot” on the glass panel differs between scanners. The EPSON V700
has a smaller “sweet spot” in comparison to the EPSON 10000XL. For the
EPSON 10000XL, the dimensions of the “sweet spot” are 25cm x 43 cm (9.8 in x
16.9 in).
4. Do not place the film in the calibration area of the scanner. The calibration area is
2 cm (0.78 in) from the top.