User's Manual

200
Related tasks
Removing and Installing Ink Cartridges
Managing Color - Mac
Creating Custom Paper Configurations
Adjusting Paper Feed Using the Product Control Panel
Aligning the Print Head Using the Product Control Panel
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Lines Are Misaligned
You may see vertical lines in the (bi-directional) print output. If this occurs, try these solutions:
• Perform a Print Head Alignment.
• If the problem persists after Print Head Alignment, uncheck the Simple Settings checkbox in the
printer driver, select Level - Max Quality , and clear the High Speed checkbox. Then try printing
again.
• Make sure you selected the correct Media Type setting in the printer driver that matches the paper
loaded in the printer.
Parent topic: Solving Print Quality Problems
Related tasks
Aligning the Print Head Using the Product Control Panel
Selecting Basic Print Settings - Mac
Selecting Basic Print Settings - Windows
Prints are Scuffed or Smeared
If your prints are scuffed or smeared, try these solutions:
• Make sure your paper meets the specifications for your product.
• Make sure you selected the correct Media Type setting in the printer driver that matches the paper
loaded in the printer.
• Do not use paper with folds or creases and always use new media.
• If you are using cut sheet paper, check that changes in humidity and temperature have not made the
paper wavy or curled up on the edges. Flatten the paper before loading it or use new paper.
• If the surface of the paper is scuffed, select a wider Platen Gap setting.