User's Manual

Table Of Contents

192

Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your printer is turned on.

• Make sure there are no error messages on the product's LCD screen.

• If you have Print Preview enabled in your printer driver, the preview appears after you click Print but

before printing starts. Disable this setting if you want printing to start immediately.

• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try

connecting with the spare cable.

• Check the model and specifications of the interface cable to see if the cable is appropriate for your

computer and printer.

• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print,

connect your printer directly to your computer instead of the hub.

• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the

computer and connect the printer directly to the computer's USB port.

• Make sure the USB cable length does not exceed 10 feet (3 m).

Parent topic: Solving Printing Problems

Related references

Interface Specifications

Print Head Moves But Nothing Prints

If the print head is moving and nothing prints, try these solutions:

• Print a nozzle check pattern. If the pattern does not print correctly, clean the print head again. (If the

printer has not been used for a long time the nozzles may be clogged.)

• If you see a message about motor self adjustment on the product's LCD screen, the printer is

adjusting its internal motor. Wait a few moments for the message to disappear and do not turn off the