Epson® SureColor® T3475/T5475 User's Guide
Contents SureColor T3475/T5475 User's Guide........................................................................................................ 9 Introduction to Your Printer...................................................................................................................... Printer Features ................................................................................................................................. Optional Equipment and Replacement Parts............................
Connecting to a New Wi-Fi Router ................................................................................................ 39 Disabling Wi-Fi Features ............................................................................................................... 40 Media Handling.......................................................................................................................................... Roll Paper Handling ..................................................................
Editing Print Setting Displays - Windows .................................................................................. 85 Selecting Default Print Settings - Windows.................................................................................... 86 Changing the Language of the Printer Software Screens.............................................................. 87 Changing Automatic Update Options ............................................................................................
Supported Copy Sizes................................................................................................................. 119 Using the Control Panel Menus.............................................................................................................. Accessing the Printer's Menus ......................................................................................................... Paper Setting Menu................................................................................
Maintenance and Transportation ........................................................................................................... Replacing the Cutter......................................................................................................................... Replacing the Borderless Pads ........................................................................................................ Cleaning the Platen and Borderless Pad Edges....................................................
Uninstall Your Product Software....................................................................................................... Uninstalling Product Software - Windows .................................................................................... Uninstalling Product Software - Mac............................................................................................ Where to Get Help...........................................................................................................
SureColor T3475/T5475 User's Guide Welcome to the SureColor T3475/T5475 User's Guide. Note: Depending on your model, some LCD screens may look different and not all features may be available. For a printable PDF copy of this guide, click here.
Introduction to Your Printer Refer to these sections to learn more about your printer and this manual.
• Supports roll paper or one cut sheet up to 24 inches (609.6 mm) [SureColor T3475] or 36 inches (914.4 mm) [SureColor T5475] wide Optional Equipment and Replacement Parts Parent topic: Introduction to Your Printer Optional Equipment and Replacement Parts You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.
Product Parts - Front Product Parts - Top/Inside Product Parts - Side Parent topic: Introduction to Your Printer Product Parts - Front 1 Front cover 2 Maintenance box cover 3 Paper basket 4 Casters (included with stand) 5 Cartridge cover 12
6 Control panel 7 Roll paper cover 8 Alert light 9 Cut sheet cover Parent topic: Printer Part Locations Product Parts - Top/Inside 1 Spindle holder 2 Paper feeder 3 Print head 4 Roll core adapters (for 3-inch roll paper core) 5 Roll paper spindle 6 Translucent paper stop 7 Cut sheet paper guide Parent topic: Printer Part Locations 13
Product Parts - Side 1 USB port (for flash drives) 2 Air vents 3 AC inlet 4 USB port (for computer connection) 5 OPTION port (for scanner connection) 6 Ethernet LAN port 7 Data light 8 Status light Caution: Do not block the air vents shown above. Parent topic: Printer Part Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings.
Control Panel Changing the LCD Screen Language Selecting the Date and Time Setting a Password and Locking the Control Panel Parent topic: Introduction to Your Printer Control Panel 1 home button 2 power light 3 power button 4 LCD touchscreen 15
LCD Screen Display 1 Status messages 2 Roll paper information (When roll paper is not loaded, - - - is displayed.
7 Network icons : No Ethernet connection : Ethernet connection established : No Wi-Fi connection : Wi-Fi network error or the product is searching for a connection : Wi-Fi connection established; the number of bars indicates signal strength : No Wi-Fi Direct connection : Wi-Fi Direct connection established 8 Consumables status icons (display remaining ink cartridge and maintenance box levels) Parent topic: Using the Control Panel Changing the LCD Screen Language You can change the language used on the
3. Select a language. 4. Press the home button to exit. Parent topic: Using the Control Panel Selecting the Date and Time Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2.
Parent topic: Using the Control Panel Setting a Password and Locking the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed: • Network settings • Certain Printer Settings • Certain Maintenance Settings • System Administration settings • Web Config settings • EpsonNet Config settings Note: The locked settings may be different depending on your specific model. Note: This setting can be locked by an administrator.
You see a screen like this: 3. Select Admin Password. 4. Select Register. 5. Use the on-screen keyboard to enter a password and select OK. 6. Enter the password again to confirm and select OK. Note: Keep a copy of your password in a safe place. 7. Select OK. 8. Select Lock Setting > On to lock the settings. A prompt appears confirming that you want to enable locked settings. Select Yes to enable the setting and return to the home screen.
Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software. 1. Load paper in your product. 2. Set up your product for wireless printing. See the link below. 3. Connect your Apple device to the same wireless network that your product is using. 4. Print from your device to your product. Note: For details, see the AirPrint page on the Apple website.
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Note: You cannot connect to a wired and wireless network at the same time.
Selecting Wireless Network Settings from the Control Panel Parent topic: Wi-Fi or Wired Networking Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: This setting can be locked by an administrator.
5. Select the Enter Password field and enter your wireless password using the on-screen keyboard. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, press the left or right arrows. • To enter numbers or symbols, select 123#. • To change the case of letters, select . • To delete the previous character, select . • To enter a space, select Space. 6.
Note: If you don't see the icon, you may have selected the wrong network name or entered the password incorrectly. Repeat these steps to try again. Parent topic: Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices.
Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the 2. Select the home button, if necessary. icon. You see a screen like this: 3. Select Wi-Fi Direct > Start Setup > Start Setup.
4. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 5. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website.
You see a screen like this: 3. Select Router > Start Setup or Change Settings> Push Button Setup (WPS). 4. Follow the instructions on the LCD screen to complete WPS setup. 5. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website.
You see a screen like this: 3. Select Print Status Sheet > Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings.
You see a screen like this: 4. Select Network Settings. 5. Select Connection Check. 6. Select Print Check Report. 7. Select Print. Examine the error codes and solutions shown on the network connection report.
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error code 2 Message Note: Error codes and messages listed here may not all apply to your product.
Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance. • Make sure your router or access point is turned on, and is correctly connected to your computer or network device. • Turn off the router or access point, wait about 10 seconds, and turn it on again. No wireless network names (SSID) found.
Error code and message Solution E-5 If the security on your router or access point is not one of the following types, change the type of security on your router or access point and reset your product's network settings. Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance.
Error code and message Solution E-9 Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device. Connection using are trying to connect to your product. the EpsonNet Setup is available. Contact your network administrator for assistance.
Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually. the first number • Confirm that the subnet mask and default gateway -IP address, subnet mask, or default addresses for other devices are the same.
Network Environment Messages Message Solution The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router. Move your product closer to your router or access point, and remove any obstacles between them. Then turn off your router or access point, wait about 10 seconds, and turn it back on again.
3. On a computer or other device connected to the same network as your product, open a web browser. 4. Enter your product's IP address into the address bar. You see the available Web Config utility options. Parent topic: Changing or Updating Network Connections Related tasks Printing a Network Status Sheet Changing a USB Connection to a Wi-Fi Connection If you have already connected your product to your computer using a USB connection, you can change to a Wi-Fi connection. 1.
You see a screen like this: 3. Select Description > Wired LAN Connection Method > Start Setup. The Wi-Fi connection is disabled. Select OK. 4. Connect one end of an Ethernet network cable to the product's LAN port. 5. Connect the other end to any available LAN port on your router or access point.
Related concepts Uninstall Your Product Software Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the 2.
Media Handling See these sections to load and handle media on your product. Roll Paper Handling Loading Single Cut Sheets Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Creating Custom Paper Configurations Roll Paper Handling See these sections to load, cut, and remove roll paper in your product.
2. Make sure Load paper is displayed on the home screen. If it is not shown, make sure to remove any roll paper or cut sheet paper from the printer. 3. Open the cut sheet and roll paper covers. 4. Remove the spindle.
5. Remove the transparent paper stop from the spindle. 6. Do one of the following: • 2-inch roll core: If installed, remove the 3-inch core adapters from both paper stops. Push the two tabs on the paper stop to remove the adapter.
• 3-inch roll core: Install the 3-inch core adapters on both paper stops. Align the triangle marks on the paper stop with the triangle marks on the adapter and push the adapter in until the tabs are secured. 7. Insert the spindle into the roll paper core as shown, with the lead edge of the roll paper facing as shown.
8. Push the fixed paper stop against the roll paper until there is no gap between the paper stop and the roll paper. 9. Attach the transparent paper stop to the spindle and press it in until there is no gap between the paper stop and the roll paper. 10. Place the roll paper into the spindle holders with the black end of the spindle on the right.
11. Slide the spindle along the spindle holders to fully load the roll. 12. Insert the leading edge of the roll paper into the paper feeder until you hear a beep. Note: Make sure the leading edge of the roll paper is not bent or skewed, or a paper jam or skew error may occur. 13. Close the roll paper cover and the cut sheet cover.
14. Select the paper type you loaded on the LCD screen and set the remaining amount, if necessary. Note: If the roll paper has a barcode printed on it, the printer will read it and automatically load the correct settings. If you do not select settings within 90 seconds, the printer uses the displayed settings automatically. 15. Open the paper basket. Note: If you are printing banners or other media larger than can fit in the paper basket, close the paper basket.
Related tasks Selecting Advanced Settings - Mac Cutting Roll Paper Manually You can keep your prints on the roll until you manually cut them. 1. Turn off the Auto Cut setting in the printer driver or the control panel, depending on the situation: • If you want to cut the paper manually, turn off the setting in the printer driver. Select Advanced > Roll Paper Option > Auto Cut. Note: The Auto Cut setting in the printer driver overrides the control panel setting.
4. To move the paper into cutting position, press and hold you want to cut appears at the dotted line as shown. Forward or Backward until the position Note: You cannot set a cut position further inside than the bottom margin. When the length of paper beyond the cutting position is shorter than the minimum length, the paper will be fed automatically until the minimum length is reached. • Plain paper or tracing paper: 3.9 inches (100 mm) • Photo paper or coated paper: 3.
Removing Roll Paper When you finish printing on roll paper, you should remove it from the printer to avoid indenting or creasing the lead edge of the paper. 1. Select Remove on the LCD screen. The roll paper rewinds automatically. Note: Make sure the roll paper is rewound completely before removing it from the printer. 2. Open the cut sheet cover and roll paper cover. 3. Hold both ends of the spindle and lift it up from the spindle holders.
4. Remove the transparent paper stop from the spindle. 5. Remove the spindle from the roll paper. 6. Place the roll paper in its original package. Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store roll paper on its side, as a flat spot can develop and lead to imaging artifacts on the prints. Do not store roll paper in dusty areas. Print head maintenance and cleanings increase if dust accumulates on the paper. 7.
8. Place the spindle back into the printer. 9. Close the roll paper cover and the cut sheet cover. Note: To prevent dust from accumulating inside the printer, always keep the roll paper cover and cut sheet cover closed unless you are loading or unloading media. Parent topic: Roll Paper Handling Loading Single Cut Sheets You can print on a variety of cut sheet paper types and sizes up to 24 inches (61 cm) [SureColor T3475] or 36 inches (91 cm) [SureColor T5475] wide and 0.1 inch (0.3 mm) thick.
3. Open the cut sheet cover.
4. Load one sheet of paper, printable side up in portrait orientation. Align the right edge of the paper with the right hand guide on the printer and insert the paper into the printer. 5. Insert the paper into the paper feeder until you hear a beep. 6. Make sure the leading edge of the paper is straight to prevent a skew error or paper jam. If it is straight, select OK, otherwise, select Cancel and reload the paper. 7. Select the paper type and size you loaded on the LCD screen.
To eject a loaded cut sheet without printing, select Paper Setting > Cut Sheet (1 sheet) > Remove. Select OK and pull the paper out of the printer as shown. Parent topic: Media Handling Related references Compatible Epson Papers Paper Specifications Compatible Epson Papers You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.
Paper Type Size Part number Amount Epson Singleweight Matte Paper 17 inches (432 mm) × 132 feet (40.2 m) S041746 1 roll 24 inches (610 mm) × 132 feet (40.2 m) S041853 1 roll 36 inches (914 mm) × 132 feet (40.2 m) S041854 1 roll 24 inches (610 mm) × 132 feet (40.2 m) S041385 1 roll 36 inches (914 mm) × 132 feet (40.2 m) S041386 1 roll 8.3 inches (211 mm) × 32 feet (9.8 m) S041408 1 roll 13 inches (330 mm) × 32 feet (9.8 m) S041409 1 roll 10 inches (254 mm) × 100 feet (30.
Paper Type Size Part number Amount Epson Premium Semimatte Photo Paper (250) 16 inches (406 mm) × 100 feet (30.5 m) S042149 1 roll 24 inches (610 mm) × 100 feet (30.5 m) S042150 1 roll 36 inches (914 mm) × 100 feet (30.5 m) S042151 1 roll 16.5 inches (419 mm) × 100 feet S042076 (30.5 m) 1 roll 24 inches (610 mm) × 100 feet (30.5 m) S041390 1 roll 36 inches (914 mm) × 100 feet (30.5 m) S041391 1 roll 24 inches (610 mm) × 100 feet (30.
Paper Type Size Part number Amount Poster Paper Production (210) 17 inches (432 mm) × 200 feet (60.9 m) S450230 1 roll 24 inches (610 mm) × 200 feet (60.9 m) S450231 1 roll 36 inches (914 mm) × 200 feet (60.9 m) S450232 1 roll Size Part number Amount Cut Sheets Paper Type Epson Ultra Premium Photo Paper Letter (8.5 × 11 inches Luster [216 × 279 mm]) S041405 50 sheets S041913 250 sheets Epson Premium Photo Paper Glossy Letter (8.
For this paper Select this Paper Type or Media Type setting Coated paper (generic) Coated Paper (Generic) Epson Premium Glossy Photo Paper (170) Premium Glossy Photo Paper (170) Epson Premium Semigloss Photo Paper (170) Premium Semigloss Photo Paper (170) Epson Premium Photo Paper Glossy Premium Glossy Photo Paper Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Premium Semigloss Photo Paper Epson Premium Luster Photo Paper (260) Premium Luster Photo Paper Epson Ultra Premium Photo Pape
2. Select Paper Setting. You see a screen like this: 3. Select the paper source you want to select settings for. You see a screen like this: 4. Select Change Paper Type/Paper Size. 5. Select Paper Type. 6. Select the paper type for the paper you loaded.
7. Select Paper Size. 8. Select the paper size you loaded. 9. Press the home button to exit. Paper Type Settings - Control Panel Parent topic: Media Handling Paper Type Settings - Control Panel Select a Paper Type setting that matches the paper you loaded. If you do not see your paper type listed, select a general category such as Others.
For this paper Select this Paper Type or Media Type setting Enhanced Adhesive Synthetic Paper Enhanced Adhesive Syn. Enhanced Low Adh. Syn.
1. Press the home button, if necessary. 2. Select the paper type you are printing on. Note: If you do not have paper loaded in the printer, the printer will ask you to load paper before continuing. 3. Select Change Paper Type or Change Paper Type/Paper Size. 4. Select Paper Type > Others > Custom Paper. 5. Select the custom paper configuration you want to use. 6. Press the left arrow button to exit the menu.
Printing from a Computer Before printing from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
Selecting Basic Print Settings - Windows Select the basic settings for the document you want to print. 1. Open a document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use.
5. Click Settings to select the Document Size setting that matches the size of the document you are printing. 6. If you want your printout to be a different size than the selected document size, select the Output Size setting. Note: If you select Fit to Output Size, you can select a different output size. If you select Same as Paper Size, the Document Size and Output Size settings are the same. Note: Select Custom Paper Size to set a user-defined output size. 7.
• Finest Detail: select to smooth out jagged edges in low-resolution images Note: The Finest Detail setting may reduce print speed, especially if the printer is connected wirelessly. Use a wired connection if you enable this setting. Note: Available options depend on the selected Select Target setting. 13. To see a preview of how your document will print, select Print Preview. (The preview appears after you click Print but before printing starts.) 14.
Roll Paper Selects roll paper loaded in the roll paper holder. Sheet Selects the cut sheet loaded in the paper feeder. Parent topic: Selecting Basic Print Settings - Windows Print Mode Options - Windows You can select a Print Mode option to determine the color of your printouts. Color Select to print your document in color. Black Select to print your document in black and white (grayscale is supported). Black (Bi-Level) Select to print CAD drawings in black and white (grayscale is not supported).
Note: In most cases, you get better results by applying color management in your application, rather than in the printer driver. Off (No Color Adjustment) Turns off color management in your printer software so you can manage color using only your application software. Note: An ICC profile is required if color management is turned off.
Speed Select to prioritize print speed over print quality; quality may be reduced. Quality Select to prioritize print quality over print speed. Max Quality Select to use the maximum print quality; print speed may be slower. Quality Options Select print speed or print quality levels using a slider.
Using Layout Manager - Windows Layout Manager lets you include multiple pieces of print data created in different applications onto one sheet of paper for printing.
You can also place the same print data multiple times as shown here.
You can place print data in different sizes and orientations to maximize media usage, as shown here.
You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application. 3. Select the Layout Manager checkbox on the Printer Settings tab. 4. Choose an option for the Document Size setting that matches the size of the document in your application. 5. Click OK and then click Print, if necessary. The Layout Manager screen opens and displays one page in the layout.
6. Leave the Layout Manager screen open and repeat steps 1 to 4 to arrange additional print data. The pages are added to the Layout Manager screen. 7. Do the following to arrange objects on the Layout Manager screen: • Drag pages to move and resize them. • Use the tool buttons and the Object menu to align and rotate pages. • Resize and replace whole pages in the Preference or Arrangement Settings screens. Note: See the Layout Manager screen help for details. 8.
Selecting Print Layout Options - Windows You can select a variety of layout options for your document on the Layout tab. • To select multiple copies and their print order, select the Copies, Collate, and Reverse Order options. • To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select the Page Layout checkbox and select the option you want. • To print on both sides of the paper, select the 2-sided Printing checkbox and select the options you want.
Note: Available options depend on the Paper Source setting. Folded Double-Side Prints two consecutive pages on one sheet of paper. The second page is flipped and printed next to the first page, allowing the sheet to be folded to make a 2-sided document. Click Settings to select a binding edge option and set margins. N-up Prints 2 (2-up) or 4 (4-up) pages on one sheet of paper. Click Settings to choose the number of pages per sheet and set the page order.
Selecting Advanced Settings - Windows You can select advanced printing settings on the Advanced tab. • To control how roll paper is cut after printing, select an Auto Cut option. Select other roll paper options as necessary. • To print on cut sheet paper with 14 mm margins above and below your print, select Vertical Centering. Note: This setting is only available when the Source setting is set to Cut Sheet (1 sheet). • To adjust the ink saturation level, select Advanced Media Control.
• To print the time, date, and other information about your print job at the top or bottom of the page, select the Job Settings checkbox and click Details to select the settings you want to use. Roll Paper Options - Windows Parent topic: Printing with Windows Roll Paper Options - Windows Select any of the available roll paper options. Note: Some settings may not be available, depending on the Roll Paper Option you selected for your paper size. Auto Cut • Off: Select this option to cut your prints manually.
• Single Cut: Prints images end-to-end with no gap between them. Borderless images may overlap slightly. • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge for borderless printing. Auto Rotate Automatically positions the image or print data to fit the roll paper. Print Page Line Prints lines between pages as a guide for manual cutting.
Selecting Additional Settings - Windows You can run maintenance utilities and select additional settings that apply to all your print jobs on the Utility tab. • Click Nozzle Check to print a nozzle check pattern to check whether the print head nozzles are clogged. • Click Head Cleaning to clean the print head if you notice banding or gaps in your printouts. • Click Epson Status Monitor 3 to check the printer's status.
• Click Menu Arrangement to arrange the Select Setting, Media Type, and Paper Size options by frequency of use. • Click Export or Import to save the print settings to a file or import them from a file. This is useful when you want to select the same print settings on multiple computers. • Select a Language option for the language you want to use for the printer software screens.
2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. • To cancel printing, click Cancel. • To see print jobs waiting to print, click Print Queue.
1. Make sure the selected settings on the Printer Settings, Layout, and Advanced tabs are set to what you want to save. 2. Under the Select Setting dropdown menu, select Custom Settings. You see a window like this: 3. Verify that your settings are correct, enter a name for the group of settings in the Name field, and click Save. 4. Do the following as necessary: • If you need to delete a group of settings you have created, select the name of the group of settings from the list and click Delete.
Parent topic: Saving, Sharing, and Customizing the Printer Settings Related tasks Selecting Basic Print Settings - Windows Printing Your Document or Photo - Windows Editing Print Setting Displays - Windows You can arrange the displayed print settings so you can easily select the settings you use most often. 1. Click the Utility tab in the printer software. 2. Select Menu Arrangement.
3. Select the item you want to edit. 4. Order or group items in the List box as follows: • To move and reorder items, drag and drop them in the list. • To add a new group (folder), click Add Group. • To delete a group (folder), select the group and click Delete Group. • To hide a group, drag and drop it to Not Display. Note: If you delete a group, the group folder is deleted but the items within the folder remain. 5. Click Save.
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with Windows Related tasks Selecting Basic Print Settings - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1.
2. Select Printer Settings. You see the printer settings window. 3. Click the Utility tab. You see these options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Printing with Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software.
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Software Update Settings. You see this window: 3. Do one of the following: • To change how often the software checks for updates, select a setting in the Check every menu. • To disable the automatic update feature, select the Never option. 4. Click OK to exit.
Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3.
4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK.
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 12. Click OK to save your settings. You see your application's Print window. 13. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Selecting Print Layout Options - Mac Selecting Advanced Settings - Mac Managing Color - Mac Sizing Printed Images - Mac Selecting Printing Preferences - Mac Printing Your Document - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document you want to print. 1. Open a document for printing. 2. Select the print command in your application.
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu.
6. Select the size of the paper you loaded as the Paper Size setting. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. If you want to print a borderless print, select a paper size with Borderless in the name. 7. Choose portrait or landscape as the Orientation setting. 8. Select Printer Settings from the pop-up menu. Note: In certain programs, you may need to select Advanced before you can select Printer Settings.
10. If you want your printout to be a different size than the displayed Paper Size setting, select the Output Size setting in the dropdown menu. Note: Select Specify Size to set a user-defined output size. 11. Select the Media Type setting that matches the paper you loaded. Note: If you want to use paper settings that have been set in the printer's control panel, select Use Printer Settings. Note: Click Acquire Info to refresh the settings if you loaded or changed paper after opening the print window. 12.
Print Mode Options - Mac Color Mode Options - Mac Level Options - Mac Parent topic: Printing on a Mac Related tasks Selecting Advanced Settings - Mac Printing Your Document - Mac Paper Size Options - Mac You can select any of the Paper Size options in the Printer Settings menu to size your printed image. Same as Paper Size Sizes your printed image to fit the selected paper size. Fit to Roll Paper Width Sizes your printed image to fit the width of the roll paper you loaded.
Color Select to print your document in color. Black/Grayscale Select to print your document in black and white (grayscale is supported). Black (Bi-Level) Select to print CAD drawings in black and white (grayscale is not supported). Colored Paper (Yellow) Select if you are printing your document on yellow paper. This option is used for some poster applications.
Click Settings to open the Color Controls window, where you can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. You can choose from two Gamma settings, and use either a color circle or slide bar to adjust color. Parent topic: Selecting Basic Print Settings - Mac Level Options - Mac You can select a print speed or print quality priority for your printouts. Speed Select to prioritize print speed over print quality; quality may be reduced.
Parent topic: Selecting Basic Print Settings - Mac Selecting Print Layout Options - Mac You can select a variety of layout options by selecting Layout from the pop-up menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
You see this window: Note: Some settings may not be available, depending on the selected paper source and the Roll Paper option you selected for your paper size. 2. Select one of the following Auto Cut settings: • Off: Select this option to cut your prints manually. • Normal Cut: Creates a margin at the top and bottom of your image and automatically cuts the paper. These margins vary by media type and may be changed from their defaults using custom media settings.
• Single Cut: Prints images end-to-end with no gap between them. Borderless images may overlap slightly. • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge for borderless printing. 3. Select the following settings as necessary: • Select the Auto Rotate checkbox to automatically position the image or print data to fit the roll paper. • Select the Print Page Line checkbox to print lines between pages as a guide for manual cutting.
4. If you want to adjust color density, click Settings, adjust the Black and Color settings, and click OK. 5. Select Expansion to adjust the amount of image expansion when printing borderless images. Note: This option is available only when you choose a Paper Size setting with a Borderless option. Parent topic: Printing on a Mac Managing Color - Mac You can adjust the Color Matching settings to fine-tune the colors in your printout, or turn off color management in your printer software. 1.
Parent topic: Printing on a Mac Color Matching Options - Mac You can select from these settings on the Color Matching menu. ColorSync Prints using standard color profiles for your product and paper to help match image colors. EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management.
Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Options. You see a screen like this: 4. Select any of the available printing options. 5. Click OK.
Acquire printer information automatically Ensures that the paper size and paper type settings are automatically updated if paper is loaded or changed after closing the print window. Maintenance Call Notification Alerts you if the maintenance box is nearing capacity or needs to be replaced. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock.
You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click • To pause a print job, click the print job and click paused print job and click or Delete. or Hold. To resume a print job, click the or Resume. • To pause printing for all queued print jobs, click Pause or Pause Printer. • To display other printer information, click Settings or Supply Levels.
Note: If lines in your drawing are not printed properly, print the drawing using HP-GL/2 or HP RTL mode using the product control panel. 1. Open the file you want to print in your CAD software. 2. Click Plot and select your product as the printer. 3. Click Properties. 4. On the Device and Document Settings tab, click Custom Properties. You see the printer driver window: 5. Select the Document Size and Output Size settings as necessary. 6. Select the Source setting.
8. Choose one of the CAD/Line Drawing options as the Select Target setting. 9. Select any other printing settings as necessary and click OK. 10. Start printing your drawing from the CAD software. Parent topic: Printing CAD Drawings Printing CAD Drawings in HP-GL/2 or HP RTL Mode You can change settings on your product's control panel to print CAD drawings using HP-GL/2 or HP RTL mode. This printing method is best for maps and blueprints, or when lines need to be emphasized.
6. Select HP-GL/2 Unique Settings. You see this screen: 7. Change the settings as necessary. 8. Select the left arrow to return to the previous screen. 9. Select Printing Language. • If you are printing over USB, select USB and change the Printing Language setting to HP-GL/2. • If you are printing over a network, select Network and change the Printing Language setting to HP-GL/2. Note: Make sure you return the Printing Language setting to Auto when you are done printing in HP-GL/2 mode. 10.
Printing from a USB Memory Device You can save JPG or TIFF images on a USB memory device and then connect the device to the printer for printing. Note: USB memory devices with security settings (such as password protection) are not supported. USB Memory Device Requirements Connecting and Printing from a USB Memory Device USB Memory Device Requirements Make sure your USB memory device meets these requirements. Note: Connections that use an extension cable, a USB hub, or a card reader cannot be guaranteed.
2. Press the home button, if necessary. 3. Select Memory Device. 4. Select JPEG to display a list of thumbnails or TIFF to display a list of files. 5. Do one of the following to select a single image to print: • JPEG: Select an image and select Proceed to Print. Select Single View to view each image individually. • TIFF: Select the file name. You see a screen like this: 6. Select the paper source and either Black/White or Color. 7. Select the Advanced tab and select any necessary settings.
Setting Options Description Copies 1 to 99 Specifies the number of copies to print Paper Source Roll Paper Selects the paper source.
Setting Options Description Color Mode EPSON Standard (sRGB) Optimizes the sRGB space and corrects the color Business Graphics Performs color correction to optimize your images based on the sRGB space GIS Performs color correction when printing topographical maps Line Drawing Perform color correction when printing CAD drawings and other line drawings Off (No Color Management) Turns off color management in the printer Auto Fit Page Select On to fit the short edge of the image to the width of t
Using Your Printer as a Copier You can connect a supported Epson scanner to your printer and print out enlarged scans on roll paper. The following Epson scanners are supported: • DS-530 • DS-7500 • DS-70000 Note: Visit the Epson website for the most updated list of supported scanners.
2. Connect one end of the USB cable supplied with the scanner to the scanner port and the other end to the OPTION port on the back of the printer. Parent topic: Using Your Printer as a Copier Placing Originals in the Scanner See your scanner's User's Guide for instructions on placing originals in the scanner.
Parent topic: Using Your Printer as a Copier Printing Enlarged Copies from the Scanner After the scanner and printer are connected and originals are placed in the scanner, you can print enlarged copies from the printer. 1. Turn on the printer and the scanner. The Enlarged Copy option appears on the LCD screen: Note: If you do not see the Enlarged Copy option, make sure the cables connecting the printer and scanner are secure and the scanner is turned on. 2. Make sure roll paper is loaded in the printer.
You see a screen like this: 4. Select the size of your original as the Original Size setting. 5. Select a Reduce/Enlarge option to set the output size. Note: If you select Auto Fit Page, the copy is enlarged to fit the width of the roll paper. 6. Select any other settings as necessary. 7. Select the number of copies as the Copies setting. 8. Select Copy on the printer LCD screen or press the scan button on the scanner to begin copying.
Type Size Original size 5 × 7 inches (127 × 178 mm) A3 (11.7 × 16.5 inches [297 × 420 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]) B4 (13.9 × 9.84 inches [353 × 250 mm]) B5 (7.2 × 10.1 inches [182 × 257 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Output size A0 (33.1 × 44 inches [841 × 1189 mm])* A1 (23.4 × 33.1 inches [594 × 841 mm]) A2 (16.5 × 23.4 inches [420 × 594 mm]) B1 (27.8 × 39.4 inches [707 × 1000 mm])* B2 (19.7 × 27.
Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Paper Setting Menu Basic Settings Menu Printer Settings Menu Network Settings Menu System Administrator Settings Menu Maintenance Menu Printer Status/Print Menu Accessing the Printer's Menus You can use the printer menus to adjust the settings that control how your printer works. 1. Press the home button, if necessary. 2.
4. Press the up or down arrow to move through the settings, or swipe up or down on the LCD screen. 5. To select a setting, select OK any time the OK option is displayed. You can also select a setting to toggle it on or off. 6. When you finish changing settings on a menu, press the left arrow button to go back or press the home button to completely exit the menu. Parent topic: Using the Control Panel Menus Paper Setting Menu Select Paper Setting to customize paper options.
Setting Options Description Media Adjust Easy Adjustment Select Start to automatically run the paper feed adjustment and print head alignment Paper Feed Adjust Select Auto to automatically adjust the paper feed Select Manual if an error appears during automatic adjustment or if you are not satisfied with the results of the automatic adjustment Select Print length adjustment to precisely adjust the paper feed amount Note: You will need a ruler to perform print length adjustment.
Advanced Media Setting menu (in the Roll Paper menu) Setting Options Description Platen Gap 1.2 Adjusts the distance between the print head and the paper; displayed when Custom Paper is selected as the Paper Type setting 1.6 2.1 Top/Bottom Margins Standard Top 3 mm/Bottom 3 mm Top 15 mm/Bottom 15 mm Top 35 mm/Bottom 15 mm The Standard margins are as follows for the top and bottom: • CAD/line drawings: 3 mm • Other: 30 mm Select a different value as necessary.
Setting Options Description Paper Size Check On Select On to detect the paper width when paper is loaded. Off Select Off if a paper setting error occurs when paper is correctly loaded. Note: If this setting is set to Off, the printer may print beyond the edges of the paper, causing ink to get on the printer.
Setting Options Description Platen Gap 1.2 Adjusts the distance between the print head and the paper; displayed when Custom Paper is selected as the Paper Type setting 1.6 2.1 Paper Suction -4 to +3 Select this to adjust the distance between the paper and the print head. Choose lower values for thinner papers. Paper Size Check On Select On to detect the paper width when paper is loaded; displayed when Custom Paper is selected as the Paper Type setting .
Setting Options Description LCD Brightness 1 to 9 Adjusts LCD screen brightness Sound Mute Select On to mute control panel sounds Normal Mode Button Press: Adjusts the volume of control panel sounds Error Notice: Adjusts the volume of error notifications Sound Type: Adjusts the type of control panel sounds Sleep Timer 1 to 60 minutes Selects the amount of time until the printer enters sleep mode Power Off Timer Various times Selects the amount of time until the printer turns off automaticall
Related tasks Changing the LCD Screen Language Selecting the Date and Time Printer Settings Menu Select Settings > General Settings > Printer Settings to customize paper and printing options.
Setting Options Description PC Connection via USB Enable Select Enable to allow access to the printer from a USB-connected computer Disable USB I/F Timeout Setting 5 to 300 seconds Specifies the length of time before ending communication from a USB-connected computer *The Printing Language, Universal Print Settings, and HP-GL/2 Unique Settings menus can be locked by an administrator. If you cannot access or change these settings, contact your administrator for assistance.
Custom Paper Setting Setting Options Description Change Name — Use the keyboard to enter a name for the custom paper setting (this name is displayed in the Paper Type list) Change Reference Paper Various options Select the media type for the paper closest to the one you are using Advanced Media Setting options Platen Gap Select a larger value if print results are smudged by print head strikes Top/Bottom Margins The Standard margins are as follows for the top and bottom: • CAD/line drawings: 3 mm
Setting Options Description Paper Size Check Select On to detect the paper width when paper is loaded Select Off if a paper setting error occurs when paper is correctly loaded. If this setting is set to Off, the printer may print beyond the edges of the paper, causing ink to get on the printer.
Setting Options Description Page Margins option Clip By Margins Adds the value selected for the page margin inside the hard clip area of the PS command of the data, or the size selected for the base output size Oversize Adds the value selected for the page margin outside the hard clip area of the PS command of the data (when Auto is selected) Adds the value selected for the page margin outside the size selected for the base output size (when set to a standard size) Page Margin 3 mm Select the top,
Setting Options Description Color Mode (Common) EPSON Standard (sRGB) Optimize the sRGB space and correct the color Business Graphics Perform color correction to optimize your images based on the sRGB space GIS Perform color correction when printing topographical maps Line Drawing Perform color correction when printing CAD drawings and other line drawings Off (No Color Management) No color correction is performed HP-GL/2 Unique Settings Adjust these settings as necessary when printing in HP-GL
Setting Options Description Color Mode (HP-GL/2) EPSON Standard (sRGB) Optimize the sRGB space and correct the color Business Graphics Perform color correction to optimize your images based on the sRGB space GIS Perform color correction when printing topographical maps Line Drawing Perform color correction when printing CAD drawings and other line drawings Off (No Color Management) No color correction is performed Software Print according to the pen configurations set in the application and i
Network Settings Menu Select Settings > General Settings > Network Settings to configure your printer's network settings.
Setting Options Description Security Settings Admin Settings Lets you add or change the administrator password If you choose to add a password, set the Lock Setting to On to enable password entry for certain features and settings.
Maintenance Menu Select Settings > Maintenance to run nozzle checks, cleaning cycles, and other maintenance operations. Caution: Follow the instructions in the topic links below the table to use these menu settings correctly.
Replacing the Maintenance Box Using the Powerful Cleaning Utility Printer Status/Print Menu Select Settings > Printer Status/Print to view current printer and network settings.
Replacing Ink Cartridges and Maintenance Boxes If a message appears or the icon appears above an ink color on the LCD screen, the cartridge is low or expended. When an ink cartridge is expended, printing stops and you need to replace the cartridge. You may also need to replace a cartridge that is more than six months old, or if your printouts do not look their best, even after cleaning and aligning the print head. The maintenance box stores ink that gets flushed from the system during print head cleaning.
2. Do one of the following: • Select the ink color icons at the top of the home screen. • Select Printer Status > Supply Status. You see a screen like this: Note: The displayed ink and maintenance box levels are approximate.
You see a screen like this: 2. Replace or reinstall the ink cartridge or maintenance box as indicated on the screen. Note: If any of the ink cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status.
You see this window: 3. Do the following as necessary: • You can update the ink cartridge and maintenance box status by clicking Update. • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status.
Purchase Epson Ink Cartridges and Maintenance Box You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: This product is designed to work with genuine Epson inks.
2. Open the ink cartridge cover. 3. Remove the new ink cartridge from the bag and gently shake it horizontally for about 10 seconds (approximately 30 times). Caution: Do not touch the chip on the cartridge.
4. Using the indentation on top of the cartridge, pull the old cartridge out of the printer. 5. With the label facing you, slide the new ink cartridge all the way into the slot. Note: Make sure to insert the cartridge into the correct color location 6. Repeat steps 3 to 5 as necessary to replace any other cartridges.
7. Close the ink cartridge cover. Caution: If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the printer. The valve in the ink supply is designed to contain any excess ink, but do not touch the ink supply port or surrounding area.
Note: The SureColor T5475 has two maintenance boxes located behind the maintenance box cover. Note: You can view the replacement procedure on the LCD screen. Press the home button if necessary and select Settings > Maintenance > Replace Maintenance Box > See Guide. 1. Open the maintenance box cover.
2. Pull out the maintenance box. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away.
3. Place the used maintenance box in the clear plastic bag (included with the replacement maintenance box) and make sure it is closed tightly. 4. Remove the new maintenance box from the package. 5. Insert the new maintenance box into the printer. Caution: Do not touch the chip on the maintenance box or you may damage the product. Note: Repeat the above procedure for the second maintenance box on the SureColor T5475, if necessary.
6. Close the maintenance box cover.
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges.
1. Make sure roll paper or cut sheet paper is loaded in the printer. 2. Press the home button, if necessary. 3. Select Settings > Maintenance > Print Head Nozzle Check. You see a screen like this: 4. If you want to change the paper source that the nozzle check pattern prints on, select Paper Source. Otherwise, select Start to print the nozzle check pattern. The nozzle check pattern prints. 5. Check the printed pattern to see if there are gaps in the lines.
6. Do one of the following: • If there are no gaps in the pattern, select the icon. • If there are gaps or the pattern is faint, select the Start to clean the print head. icon on the Head Cleaning screen. Select If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
You see a window like this: 4. Click Print. The nozzle pattern prints.
5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. If there are no gaps in the pattern, click Finish. If there are gaps or the pattern is faint, click Clean. If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Using the Powerful Cleaning Utility Parent topic: Print Head Maintenance Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure roll paper or cut sheet paper is loaded in the printer. 2. Press the home button, if necessary. 3. Select Settings > Maintenance > Head Cleaning. You see a screen like this: 4.
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
You see a window like this: 4. Click Start to begin the cleaning cycle. When the cleaning cycle is finished, the appears. power light stops flashing and a confirmation screen Caution: Never open any covers or turn off the product during a cleaning cycle or you may damage it. 5. Click Print Nozzle Check Pattern. The nozzle pattern prints.
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
You see a screen like this: 3. Select Start to begin the cleaning cycle. When the cleaning cycle is finished, the appears. power light stops flashing and a confirmation screen Caution: Never open any covers or turn off the product during a cleaning cycle or you may damage it. 4. Select Yes > Start to print a nozzle check pattern. The nozzle pattern prints.
5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning If nozzles are still clogged, turn off the printer and leave it off overnight. If nozzles are still clogged, contact Epson for support.
• You notice duplicate ruled lines, warped lettering, or grainy printing in your printouts To use Easy Adjustment successfully, do the following: • Correctly load the paper and select the appropriate paper type • Do not use paper with visible curls, wrinkles, waves, folds, or bends • Make sure direct sunlight does not enter the printer (it can interfere with the sensor) • Do not use transparent or colored media 1. Make sure roll paper or cut sheet paper is loaded in the printer.
1. Make sure roll paper or cut sheet paper is loaded in the printer. Note: You need at least this much paper to print the adjustment pattern: • Roll paper: 6.1 inches (156 mm) • Cut sheet feeder: 2 sheets of A4 (8.3 × 11.7 inches [210 × 297 mm]) or larger, loaded one sheet at a time 2. Press the home button, if necessary. 3. Select one of the following: • Roll paper: Select the roll paper information area and select Media Adjust > Paper Feed Adjust - Manual.
Loading Single Cut Sheets Adjusting Print Length Using the Product Control Panel If your roll paper printouts need to match the length of the print data exactly, such as with CAD drawings, you can adjust the print length. Note: You will need a ruler to perform the adjustment. The print length adjustment is saved with the chosen paper type, so make sure you load the correct roll paper. 1. Make sure at least 21.8 inches (555 mm) of roll paper is loaded in the printer. 2. Press the home button, if necessary.
1. Make sure roll paper or cut sheet paper is loaded in the printer. You need at least this much paper to print the adjustment pattern: • Roll paper: 11.2 inches (285 mm) • Cut sheet feeder: 1 sheet of paper sized A4 (8.3 × 11.7 inches [210 × 297 mm]) or larger 2. Press the home button, if necessary. 3. Do one of the following: • Roll paper: Select the roll paper information area and select Media Adjust > Print Head Alignment - Manual.
Related references Paper Setting Menu Related tasks Loading Roll Paper 166
Maintenance and Transportation See the instructions in these sections to maintain your printer for optimum results, or to move or transport your printer. Replacing the Cutter Replacing the Borderless Pads Cleaning the Platen and Borderless Pad Edges Moving or Transporting Your Product Replacing the Cutter If you notice that your paper does not cut cleanly, you may need to replace the cutter (part number S902007). You will need a Phillips-head screwdriver.
4. Use a Phillips-head screwdriver to loosen the screw holding the cutter in place and carefully pull the cutter straight out. Place the cutter in a plastic bag and dispose of it properly. Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.
5. Align the pin on the new cutter with the hole in the product and insert the cutter. Tighten the cutter screw securely. Note: Make sure the screw is tightened securely, otherwise the cut position may shift slightly. 6. Select OK. The cutter moves into position and cuts off the protective piece. Remove the protective piece from the printer.
Replacing the Borderless Pads If you see smearing or ink on the back of your prints, you may need to replace the pads for borderless printing. Only replace the borderless pads in the areas where you notice ink on your prints. You do not need to replace all of the borderless pads. You will need a Borderless Replacement Pad Kit (part number C13S400064) to perform the replacement. 1. Turn off the product, wait for the LCD screen to turn off, and unplug the power cable from the electrical outlet. 2.
4. Using tweezers, pull out the borderless pads in the areas where ink transfer occurs. 5.
Sides Center groove 172
6. Bend a new borderless pad as shown below. Note: Do not bend the borderless pad except at the designated spot.
7. Insert the leg of the borderless pad all the way into the hole.
8. Push the protrusions on the sides of the borderless pad into the grooves on the left and right. 9. Gently press the borderless pad until it is seated in place.
Caution: Make sure that no part of the borderless pad extends above the surrounding surface. The borderless pad may rub against the print head and damage it. Parent topic: Maintenance and Transportation Related references Optional Equipment and Replacement Parts Cleaning the Platen and Borderless Pad Edges Carefully follow the steps here to clean the platen and borderless pad edges to remove ink, paper particles, and lint. Caution: If ink remains on these parts, it could transfer to your printouts.
3. Open the front cover. 4. Use a soft cloth to remove dust and dirt from the platen. Thoroughly clean the area shown in blue in the image below. Wipe from the inside to the outside of the platen to clean it as shown here. Note: For stubborn dirt, dampen a soft cloth with neutral detergent and wring it out, then clean the platen as shown above. Dry the platen with a soft, dry cloth when you are finished.
5. If any paper particles have accumulated in the holes shown in the illustration below, use a pointed object such as a toothpick to push the material into the holes. 6. Remove any paper particles or dust around the outer edges of the borderless pads using cotton swabs. 7. Close the front cover, plug in the power cord, and turn the product back on.
Moving or Transporting Your Product If you need to move or transport your product, prepare it as described here. Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • Leave the ink cartridges installed. Removing the cartridges can dry out the print head and may prevent the product from printing, or ink may leak.
SureColor T5475 Warning: The product is heavy and requires two or more people to move it.
7. If you are moving the product on the stand, do the following: • Close the paper basket. • Release the caster locks. • Move the product on an even floor surface. • Lock the casters in the new location. Caution: Do not move the product with locked casters. Avoid areas with steps or uneven flooring. Note: If you are transporting or storing the product below 14°F (–10°C), you must discharge the ink. See the link below for instructions. 8.
The ink begins to discharge. The power turns off automatically when the discharge process is complete. Caution: Do not open any product cover or turn off the product while ink is discharging.
Solving Problems Check these sections for solutions to problems you may have using your product.
Product Status Messages You can often diagnose problems with your product by checking the messages on the LCD screen. LCD screen message Condition/solution Cannot recognize ink cartridges. Remove and reinsert the ink cartridge. If the message persists, insert a new ink cartridge. Make sure the ink cartridges are at room temperature. Try installing again. Ink is low. The ink is low. Make sure you have a replacement ink cartridge handy. The maintenance box is Remove and reinsert the maintenance box.
LCD screen message Condition/solution Printer Error Turn off the printer, disconnect the power cable from the outlet and from the printer, and reconnect it. Turn on the printer again. If the message persists, contact Epson for support and provide them with the displayed printer error code. Printer error. Turn the power off and on again. See documentation or visit epson.com for details.
3. Select one of these options: • Network Settings: Resets all network settings. • Clear All Data and Settings: Resets all control panel settings except date and time, length unit, and language settings. You see a confirmation screen. 4. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.
Related references Basic Settings Menu Solving Network Problems Check these solutions if you have problems setting up or using your product on a network.
• If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly. • Check if your computer is restricting the available wireless channels. If so, verify that your wireless access point is using one of the usable channels and change to a usable channel, if necessary.
3. Restart your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.
• Check if the selected printer port is correct. • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your printer is turned on. • Make sure there are no error messages on the product's LCD screen. • If you have Print Preview enabled in your printer driver, the preview appears after you click Print but before printing starts. Disable this setting if you want printing to start immediately. • Make sure any interface cables are connected securely at both ends.
Solving Paper Problems Check these sections if you have problems using paper with your product. Paper Feeding Problems Paper Cutting/Ejection Problems Paper is Creased Roll Paper Jam Problems Cut Sheet Paper Jam Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).
Paper Setting Menu Related tasks Selecting Basic Print Settings - Mac Selecting Basic Print Settings - Windows Loading Roll Paper Loading Single Cut Sheets Related topics Cutting Roll Paper Paper Cutting/Ejection Problems If your printout does not cut cleanly or does not eject into the paper basket, try these solutions: • Replace the cutter. • Manually cut the paper after the image is printed. Make sure the Auto Cut setting is turned off.
Roll Paper Jam Problems If roll paper has jammed in the printer, follow the steps here to clear the jam. 1. Open the cut sheet cover and roll paper cover. 2. Cut the paper above the paper feeder. 3. Close the roll paper cover and the cut sheet cover.
4. Remove the jammed paper from the front of the product. 5. Open the front cover and remove any other jammed paper as necessary. Caution: Do not touch the print head. 6. Close the front cover. 7. Turn the printer off, wait a moment, and then turn it back on. 8. Cut the edge of the roll paper straight horizontally and reload the roll paper. Note: Make sure to cut off any jagged or folded sections of paper.
Parent topic: Solving Paper Problems Related tasks Loading Roll Paper Cut Sheet Paper Jam Problems If cut sheet paper has jammed in the product, follow the steps here to clear the jam. 1. Remove any jammed paper from the front of the product. 2. Open the front cover.
3. Remove any other jammed paper as necessary. Caution: Do not touch the print head. 4. Close the front cover. 5. Turn the printer off, wait a moment, and then turn it back on. 6. Reload a cut sheet. Parent topic: Solving Paper Problems Related tasks Loading Single Cut Sheets Solving Print Quality Problems Check these sections if you have problems with print quality.
Overall Print Quality is Poor If you notice that your print quality is uneven, too light, too dark, or there are lines in the print (banding), try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. If nozzles are still clogged after cleaning three times, perform a Powerful Cleaning. • Check the Color Density setting. • Perform an Easy Adjustment, or run a manual Print Head Alignment and Paper Feed Adjustment.
Related tasks Removing and Installing Ink Cartridges Managing Color - Mac Creating Custom Paper Configurations Adjusting Paper Feed Using the Product Control Panel Aligning the Print Head Using the Product Control Panel Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Lines Are Misaligned You may see vertical lines in the (bi-directional) print output. If this occurs, try these solutions: • Perform a Print Head Alignment.
• If you are printing on thick paper, make sure the Thick Paper setting is enabled in the Printer Settings menu. • If the bottom edge is scuffed, try widening the bottom margin. • If ink is smeared on your prints, clean the rollers. Load blank paper and perform a paper guide cleaning. • If you are using non-Epson media, make sure you create a custom paper configuration for the media and run Easy Adjustment. • Depending on the print density and type of paper you are using, the ink may take a while to dry.
• Check for paper skew errors on the LCD screen. Make sure the Detect Paper Meandering setting is set to On. • Margin settings made in the printer driver have priority over margin settings made in the control panel.
3. Do one of the following: • Windows 10: Right-click and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue. Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features.
1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 2. Click Downloads. 3. Select your operating system, click Utilities, locate the Uninstaller utility, and click Download. (If you do not see an Uninstaller utility, search for "Uninstaller" using the site search field.) 4. Run the file you downloaded. 5. Double-click the Uninstaller icon. 6.
Note: For help using any other software on your system, see the documentation for that software for technical support information. Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-4637766) in the U.S. or 800-807-7766 in Canada.
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should meet these requirements. OS X version Mac OS X 10.6.8 through macOS 10.15.x CPU Core 2 Duo 3.
Thickness 0.003 to 0.011 inch (0.08 to 0.3 mm) Weight Up to 26.4 lbs (12 kg) Cut sheet paper (1 sheet) Width SureColor T3475: 8.26 to 24 inches (210 to 610 mm) SureColor T5475: 8.26 to 36 inches (210 to 914 mm) Length 11 to 62.2 inches (279.4 to 1580 mm) Thickness 0.003 to 0.011 inch (0.08 to 0.3 mm) Parent topic: Technical Specifications Printable Area Specifications Roll paper Note: Margins may change depending on the Top/Bottom Margins setting that you select.
1 Printable width: SureColor T3475: 10 to 24 inches (254 to 610 mm) SureColor T5475: 10 to 36 inches (254 to 914 mm) 2 Printable length: 11 to 708.66 inches (279.4 to 18000 mm) 3 Left/right margin: 0.12 inch (3 mm) minimum (0 inches [0 mm] with borderless printing) 4 Bottom margin: 0.12 to 1.38 inches (3 to 35 mm) 5 Top margin: 0.12 to 0.59 inches (3 to 15 mm) Cut sheet (1 sheet) 1 Printable width: SureColor T3475: 8.27 to 24 inches (210 to 610 mm) SureColor T5475: 8.
Parent topic: Technical Specifications Ink Cartridge Specifications Note: We recommend that you use genuine Epson cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage. The cartridges included with the printer are designed for printer setup and not for resale. After some ink is used for charging, the rest is available for printing.
Cartridge dimensions 110 ml: Width: 0.98 inches (25 mm) Depth: 7.87 inches (200 mm) Height: 4.33 inches (110 mm) 350 ml: Width: 1.57 inches (40 mm) Depth: 7.87 inches (200 mm) Height: 4.33 inches (110 mm) 700 ml: Width: 1.57 inches (40 mm) Depth: 12 inches (305 mm) Height: 4.33 inches (110 mm) Parent topic: Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications SureColor T3475 Dimensions include the opened paper basket. Height 41.
Height 41.73 inches (1060 mm) Width 54.52 inches (1385 mm) Depth 38.03 inches (966 mm) Weight Approx. 167.55 lb (76 kg) (without ink cartridges) Parent topic: Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50/60 Hz Rated current 2.8 A Power consumption SureColor T3475: • Printing: approximately 34 W • Ready mode: approximately 13 W • Sleep mode: approximately 1.3 W • Power off mode: approximately 0.
Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Operating (recommended): 59 to 77 °F (15 to 25 °C) Storage (before unpacking): –4 to 140 °F (–20 to 60 °C) 1 month at 104 °F (40 °C) Storage (after unpacking): 14 to 104 °F (–10 to 40 °C) 1 month at 104 °F (40 °C) Humidity Operating: 20 to 80% RH (non-condensing) Operating (recommended): 40 to 60% RH Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications Interface type High-Speed USB port comp
Communication mode Infrastructure Wi-Fi Direct (Simple AP) (not supported for IEEE802.11b) Security Protocols • SSL/TLS (HTTPS Server/Client, IPPS) • IEEE802.1X • IPsec/IP Filtering • SMTPS (STARTTLS, SSL/TLS • SNMPv3 Ethernet Standards IEEE802.3i (10BASE-T) IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE-T) IEEE802.3az (Energy Efficient Ethernet); connected device should comply with IEEE802.3az standards Note: Use a category 5 or higher shielded twisted pair cable for all interfaces.
• Manufacturer: Epson • Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Fastrax, S.A. Av. Perú esq. Río de Janeiro, Barrios Las Mercedes, Asunción, Paraguay Imported by: Sol Control S.R.L. Av. Gral. Bernardino Caballero 810 esq.
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety Instructions Before using your Epson product, read and follow these safety instructions.
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end. • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating.
• Unplug the product and refer servicing to qualified service personnel under the following conditions: if the power cord or plug is damaged; if liquid has entered the product; if the product has been dropped or the cabinet damaged; if the product does not operate normally or exhibits a distinct change in performance. Adjust only those controls that are covered by the operating instructions. • Leave the ink cartridges installed.
• If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the product. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink cartridge ink supply port or surrounding area. • To ensure print quality, use an ink cartridge before the date printed on its package.
FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception.
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement, (c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson also agree, notwithstanding Section 1.
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling 1-800-352-5267, and under the rules set forth in this Agreement.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement. d) Award in Your Favor.
Trademarks EPSON®, SureColor®, and PrecisionCore® are registered trademarks and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries. Apple, App Store, AirPrint, AirPrint logo, iPad, iPhone, iPod touch, Mac, and OS X are trademarks of Apple Inc., registered in the U.S. and other countries. Wi-Fi Direct® is a registered trademark of Wi-Fi Alliance®.
A Note Concerning Responsible Use of Copyrighted Materials Default Delay Times for Power Management for Epson Products Copyright Attribution Parent topic: Notices A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.
