User's Manual

Table Of Contents

176

Paper Feeding Problems

If you have problems feeding paper, try these solutions:

• Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).

• For best results, follow these guidelines:

• Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.

• Follow any special loading instructions that came with the paper.

• If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary.

Then reload the paper.

• Make sure there are no gaps between the roll paper and the paper stops on the spindle.

• If wrinkles appear on roll paper, adjust the Back Tension setting.

• If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not

curled.

• Do not load more than one piece of cut sheet paper.

• Make sure your paper meets the specifications for your product.

• Make sure you selected the Media Type setting in the printer driver that matches the paper you

loaded in the product.

• Make sure that paper is not jammed inside the product.

• Make sure you are using the product at the proper room temperature.

Parent topic: Solving Paper Problems

Related references

Paper Setting Menu

Paper Specifications

Related tasks

Selecting Basic Print Settings - Windows

Selecting Basic Print Settings - Mac