User's Manual

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Related concepts
Print Head Nozzle Check
Print Head Alignment
Related tasks
Removing and Installing Ink Cartridges
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac
Creating Custom Paper Settings
Lines Are Misaligned
You may see vertical lines in the (bi-directional) print output. If this occurs, align the print head.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Alignment
Prints are Scuffed or Smeared
If your prints are scuffed or smeared, try these solutions:
• Make sure your paper meets the specifications for your product.
• Do not use paper with folds or creases and always use new media.
• If you are using cut sheet paper, check that changes in humidity and temperature have not made the
paper wavy or curled up on the edges. Flatten the paper before loading it or use new paper.
• If the surface of the paper is scuffed, select a wider Platen Gap setting. If results do not improve, set
Custom Paper Setting > Paper Eject Roller to Use.
Caution: The Paper Eject Roller setting may damage glossy paper.
• If the bottom edge is scuffed, try widening the bottom margin. Set Top Margin to 45 mm and Bottom
Margin to 15 mm
• If ink is smeared on your prints, clean the rollers. Load blank paper and select > Forward to feed it
through the printer.
• If you are using non-Epson media, make sure you create a custom paper configuration for the media.
• Make sure the Paper Size Check setting is set to On, or the printer may print outside the edges of the
loaded paper and smear ink on the back of the print.