User Guide

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Prints are Scuffed or Smeared

If your prints are scuffed or smeared, try these solutions:

• Make sure your paper meets the specifications for your product.

• Do not use paper with folds or creases and always use new media.

• If you are using cut sheet paper, check that changes in humidity and temperature have not made the

paper wavy or curled up on the edges. Flatten the paper before loading it or use new paper.

• If the surface of the paper is scuffed, select a wider Platen Gap setting.

• If the bottom edge is scuffed, try widening the bottom margin.

• If ink is smeared on your prints, clean the rollers. Load blank paper and select > Forward to feed it

through the printer.

• If you are using non-Epson media, make sure you create a custom paper configuration for the media.

• Make sure the Paper Size Check setting is set to On, or the printer may print outside the edges of the

loaded paper and smear ink on the back of the print.

• Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not

stack the prints until the ink is completely dry.

• If the trailing edge is scuffed while printing, create your data with a wider margin. If the situation does

not improve, select Paper Edge Quality from the printer driver.

• If you are printing multiple pages and Auto Cut is set to Off, the area between pages may be scuffed.

Set Margin Between Pages to 65mm from Custom Paper Setting.

Parent topic: Solving Print Quality Problems

Related references

Paper Specifications

Related tasks

Cleaning the Roll Paper Feeder

Creating Custom Paper Settings