User Guide

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7. Turn the printer off and back on again.
8. Cut the edge of the roll paper straight horizontally, then reload the roll paper.
Note: Make sure to cut off any jagged or folded sections of paper.
Parent topic: Solving Paper Problems
Cut Sheet Paper Jam Problems
If cut sheet paper has jammed in the printer, follow the steps here to clear the jam.
1. Open the front cover.
Caution: Do not touch the ribbon cable inside the printer.
2. Carefully slide the print head to the opposite side of the printer away from the paper jam, .
Caution: Do not touch the print head unless you are removing a paper jam. Touching the print head
may cause a static shock and damage the printer.