User Guide

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LCD Screen Shuts Off
If the LCD screen shuts off intermittently, the printer may be in sleep mode. Try these solutions:
• Press the touchscreen or any of the buttons on the control panel to exit sleep mode.
• You can adjust the delay time before the product enters sleep mode in the Basic Settings menu.
Parent topic: Solving Printer Problems
Forgot the Administrator Password
If you forgot the administrator password you created during network setup, contact Epson for support.
Parent topic: Solving Printer Problems
Solving Printing Problems
Check these sections if you have problems printing with your product.
Nothing Prints
Cannot Print Over a Network
Print Head Moves But Nothing Prints
Parent topic: Solving Problems
Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your printer is turned on.
• Make sure there are no error messages on the product's LCD screen.
• Make sure any interface cables are connected securely at both ends. If you have a spare cable, try
connecting with the spare cable.
• Check the model and specifications of the interface cable to see if the cable is appropriate for your
computer and printer.
• If you connected your printer to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your printer directly to your computer instead of the hub.
• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the
computer and connect the printer directly to the computer's USB port.
• If you have an optional print server connected to the printer, make sure you are not saving the print job
to the hard drive.