Service manual

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision B
Troubleshooting Troubleshooting by Error Message 39
At power-on
• The CR Unit hits
against the Change
Lever which has come
down toward the front
of the printer.
• The error appears after
the PF roller makes
quick one-turn
PF Scale
1. Is the PF Scale not moving freely, centered
between the sides of PF encoder sensor?
1. Install the PF Scale or PF encoder correctly.
4.5.10 "PF Encoder / PF
Scale / PF Motor"(p.102)
2. Is their any dirt on the PF Scale? 2. Clean off any dirt on the PF Scale. If the scale
get heavily soiled, replace the scale.
4.5.10 "PF Encoder / PF
Scale / PF Motor"(p.102)
3. Is the PF Scale chipped or broken? 3. Replace the PF Scale.
The CR Unit hits
against the Upper Paper
Guide detached from
the Main Frame.
Upper Paper Guide
1. Is the Upper Paper Guide detached from the Main
Frame?
1. Attach the Upper Paper Guide correctly.
4.5.12 "CR Unit"(p.105)
At power-on
During
changing the
platen gap
The error occurs when
the PG (gap between
the printhead surface
and the platen) is
changed with the APG
Unit.
APG Unit
1. Is the APG Unit installed incorrectly? 1. Install the APG Unit carefully so as not to shift
the phase.
4.5.2 "APG Unit"(p.90)
2. Is the Combination Gear 10,15.2 disengaged or
attached incorrectly?
2. Attach the gear correctly.
APG Sensor Assy
1. Is the APG sensor damaged? 1. Replace the APG Sensor Assy.
4.5.14 "Front Paper Guide
Assy/APG Sensor
Assy"(p.109)
Any time
Other than above
symptoms
Printhead
1. Is the Printhead damaged? 1. Replace the Printhead.
4.5.3 "Printhead"(p.91)
Main Board
1. Is the Main Board damaged? 1. Replace the Main Board.
4.3.2 "Removing the Main
Board Unit"(p.78)
Table 3-6. Troubleshooting for Fatal Error
Occurrence
Timing
Symptom Failed Part Check Point Remedy Reference
Combination Gear
CR Motor