Service manual

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision B
Troubleshooting Error/Warning Indications 34
Table 3-4. List of Error Messages
Error Name
R360/R380/R390 R260/R265/R270
STM3 Message Error Cause
See the table for
Troubleshooting
Messages on the LCD
LED Indications
Power Paper Ink
Communication
error
- ---
Check all connections and make sure all devices
are on. If the power was turned off during
printing, cancel the print job. If the error does
not clear, see your printer documentation.
-
Table 3-5 (p.36)
Maintenance
request error
Waste ink pad in the printer is saturated.
Contact your dealer to replace it.
Off
Flash
(the two LEDs
flashes alternately)
Parts inside your printer are at the end of their
service life. See your printer documentation.
Some parts in the printer require
maintenance such as near-full status of
waste ink pad.
-
Fatal error
Printer error.
Please see your documentation.
Off
High-
speed
flash
High-
speed
flash
Delete all print jobs and turn the printer off.
Remove any foreign objects from inside the
printer. After a few minutes, turn the printer
back on.
An unrecoverable error occurred
inside the printer.
Table 3-6 (p.37)
Ink cartridge
detection error
Ink cartridges cannot be recognized.
Make sure ink cartridges are correctly
installed.
- - Light
Black: XXXX*
Color: XXXX*
...................
Epson recommends the genuine Epson
cartridges listed above. Click the How to button
for ink cartridge replacement instructions.
Ink cartridge is not installed or not
installed properly. Or CSIC
information cannot be read and written
to the printer.
Table 3-7 (p.40)
Ink cover open
error
The ink cartridge cover is open.
Open the printer cover and close the ink
cartridge cover.
Press OK to continue.
- - Light
The ink change sequence is attempted
with the cartridge cover opened.
Empty cartridge
error
Press the OK button to replace the
cartridges.
- - Light
The cartridge runs out of ink.
Paper jam
Paper jam.
Load paper and press the Start button.
If the error does not clear, repeat the
procedure.
-Flash-
For sheets of paper, turn off the printer and then
remove any jammed paper by hand. For a CD or
DVD, remove the CD/DVD tray. Next, press
the Paper button on the printer or click the Eject
button if it appears on this screen.
Paper or CDR tray jammed inside the
printer mechanism.
Table 3-8 (p.41)
Multi-feed error
Multi-page feed error.
Remove and reload the paper, then press
the Start button.
- Light -
A page has not been printed, multiple pages
have been fed into the printer at once, or the
wrong paper size has been fed into the printer.
Remove and reload the paper. Press the Paper
button if necessary.
Multiple sheets are fed at a time.
Note *: The “XXXX” represents the part number of the Ink Cartridge.