User's Guide

Problem solving
Check each item.
Problem
Solution
Nothing is on the display. Before charging the PS-500, it is in battery protection mode. Connect
the product to the cradle and connect the cradle to a USB port or AC
adapter to charge the product and wake your product from battery
protection mode.
“Getting Started” on page 14
The product is not responding.
Check the battery level and charge the product if necessary.
The product does not charge
when it is put in the cradle.
Charging stops frequently.
Charge in an environment where the temperature is 23°F～95°F/-5℃～
35℃.
Ensure your PC can provide power over USB.
If you are connecting the charging cradle via a USB hub, it may not
charge. In this case, connect it directly to the USB port of the PC.
Clean the contact points of the product and charging cradle.
“Looking after your device” on page 40
The product and charging cradle
heat up while charging.
The product or cradle might be faulty. Immediately stop using the
product and cradle, and contact Epson.
A charging error is displayed.
Charge in a location with a temperature of 23°F～95°F/-5℃～35℃.
I wore the product while
swimming or diving.
The product is water resistant to 3 atm. The product is not designed for
swimming or diving.
The inside of the glass where
the sensor is located is cloudy.
Temporary clouding will not affect the product and you can continue to
use it. If the clouding does not clear up after some time, water may
have entered the product and your product’s integrity may be
compromised.
Data is not updated, even
though the product is connected
to a smart device.
Refer to the Bluetooth® section in this manual to resolve pairing issues.
Troubleshooting • 46