Specifications

5 Troubleshooting
Problems and
Solutions
Sending
This chapter discusses problems you may encounter and their
likely solutions.
This section includes five categories: sending receiving, copying,
telephoning, and LCD error messages.
Document jam.
• Push down on the cover release button to open up the fax
machine. Remove the jammed document. Push the cover back
in place until you hear a click Make a copy of the jammed
document, and send the copy.
Document doesn’t enter the feeder properly.
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•
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The cover may not be closed securely. Push down on the cover
until you hear a click.
The document’s left edge is not aligned with the document
guide. Open the paper cover to remove the document and
then push it closed until you hear a click. Align the document
with the document guide.
The documents may be too thick or too thin. (From 0.055 mm
to 0.12 mm is the recommended range of document thickness.)
Use a copier other than the fax machine to reproduce the
original document. Then send the copy.
The documents may be wrinkled, wet, curled, or tom. Use a
copier other than the fax machine to reproduce the document.
Then send the copy.
The documents may be too small. Use a copier other than the
fax machine to reproduce the original document. Then send
the copy.
Multi-page documents on some types of paper, such as
bond paper, may need to be fed one page at a time.
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