User`s guide

71
Chapter4 Development Guide for a Cooperative Application
4
Accepted
jobs
Cancel CAN009 Controlling the printer tray is failed.
Remedy:
(1) Turn PP-100/PP-100N off and remove any foreign object from
the printer tray.
(2) Turn PP-100/PP-100N back on.
CAN010 A printer fatal error has occurred.
Remedy:
Turn off PP-100/PP-100N and turn it back on.
CAN011 A communication with the printer is failed.
Remedy:
Check if the port setting on the printer driver is correct.
CAN012 A printer name error has occurred. The printer specified by the EPJ
file can not be found.
Remedy:
Check the printer name.
CAN013 A printer maintenance error has occurred.
Remedy:
Please contact the store where you purchased PP-100/PP-100N
or our customer service.
CAN014 The waste ink pads need to be replaced.
Remedy:
Please contact the store where you purchased PP-100/PP-100N
or our customer service.
CAN015 The status error has occurred, and any of the following has been
detected.
(1) The disc on the drive tray disappeared.
(2) The disc on the printer tray disappeared.
(3) A disc was placed on the drive tray.
(4) A disc was placed on the printer tray.
(5) Robotic arm got a disc.
Remedy:
(1) Check if there occurred an error inside the chassis.
(2) Turn PP-100/PP-100N back on.
CAN016 A JOB file error has occurred, and one of the following has been
detected.
(1) The specified disc image file cannot be accessed.
(2) The specified label data file cannot be accessed.
Remedy:
Set an access privilege for “SYSTEM” account to the shared folder
in which the disc image files and label data files are saved, or
specify the copied image file on the local computer.
CAN017 A non-supported version error has occurred, and any of the
following has been detected.
(1) Firmware version of the auto loader is not supported.
(2) Firmware version of the drive 1 is different from the supported
version.
(3) Firmware version of the drive 2 is different from the supported
version.
(4) Firmware version of the printer is not supported.
Remedy:
Upgrade the firmware of the concerning device.
Job status Job handling Error code Explanation and Remedies