Technical data

10-2
Returning the Agilent 8703B for Service
Returning the Instrument for Service
Returning the Instrument for Service
The instructions in this section show you how to properly package the instrument for return to a Agilent
Technologies service office. For a list of offices, refer to “Agilent Technologies Service Offices” on page
10-4.
If the instrument is still under warranty or is covered by an Agilent maintenance contract, it will be
repaired under the terms of the warranty or contract (the warranty is at the front of this manual). If the
instrument is no longer under warranty or is not covered by an Agilent maintenance plan, Agilent will
notify you of the cost of the repair after examining the unit.
When an instrument is returned to a Agilent service office for servicing, ship the analyzer using the
original packaging materials. Returning the analyzer in anything other than the original packaging may
result in non-warranted damage.
Include a complete description of any failure symptoms. When describing a failure, please be as specific as
possible about the nature of the problem. Include copies of additional failure information (such as the
instrument failure settings, data related to instrument failure, and error messages) along with the original
cal data disks and the instrument being returned.
Please notify the service office before returning your instrument for service. Any special arrangements for
the instrument can be discussed at this time. This will help the Agilent service office repair and return
your instrument as quickly as possible.
Preparing the instrument for shipping
1. Write a complete description of the failure and attach it to the instrument. Include any specific
performance details related to the problem. The following information should be returned with the
instrument.
• Type of service required.
• Date instrument was returned for repair.
• Description of the problem:
• Whether problem is constant or intermittent.
• Whether instrument is temperature-sensitive.
• Whether instrument is vibration-sensitive.
• Instrument settings required to reproduce the problem.
• Performance data.
• Company name and return address.
• Name and phone number of technical contact person.
• Model number of returned instrument.
• Full serial number of returned instrument.
• List of any accessories returned with instrument.
• The original cal data disks.
2. Cover all front or rear-panel connectors that were originally covered when you first received the
instrument.
CAUTION Cover electrical connectors to protect sensitive components from electrostatic damage. Cover optical
connectors to protect them from damage due to physical contact or dust.