User's Guide

68 Problem Solving
Where To Get Help
Epson provides these technical support services:
Internet Support
Visit Epson’s U.S. support website or Canadian support website for solutions to common
problems. You can download utilities and documentation, get FAQ’s and troubleshooting
advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call [phone]. This is the fastest way of
speaking to a live representative, and it’s free. This service is available for the duration of your
warranty period. You may also speak with a projector support specialist by dialing
[phone] (U.S.) or [phone] (Canada).
Support hours are 6 AM to 8 PM, Pacific Time, Monday through Friday and 7 AM to 4 PM,
Pacific Time, Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges
may apply.
Before you call, please have the following information ready:
■ Product name (PowerLite Presenter)
■ Product serial number (located on the bottom of the projector)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer or video configuration
■ Description of the problem
Note: If you need help with optional equipment, see the information included in the box with the
equipment.
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an Epson authorized
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can
purchase online at www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).