Operation Guide

Troubleshooting
87
The mouse cursor is not displayed on the computer screen.
The movies in EasyMP Network Projection have display or audio problems
No audio from the projector when connecting with EasyMP Network Projection
Check Remedy
Is EPSON Virtual Display installed?
For Windows
The mouse cursor was moved onto the virtual display. When the virtual display check box is cleared
on the Add-Remove EPSON Virtual Display screen, the mouse pointer returns to the screen display
area.
Check Remedy
Did you try to play back movies with Media Player or try to
operate the screen saver preview?
Depending on the computer, the movie playback screen in Media Player may not be displayed, and
the screen saver preview may not be displayed normally.
Is WEP encryption effective, or are multiple projectors
connected?
The display speed decreases when WEP encryption is effective or multiple projectors are connected.
Have you enabled DHCP? When DHCP is set to On in Advanced Connection Mode or Wired LAN connection, if an available
DHCP server is not found, it may take some time to enter LAN standby status.
Was EasyMP Network Projection started while a movie
was playing, or were the resolution and color number
changed?
For Macintosh
When playing back movies, start EasyMP Network Projection first before starting play back. If EasyMP
Network Projection is started during movie play back and the display screen resolution and color
number are changed, try moving the movie playback window, minimizing it, or resizing it and so on.
Is Wireless LAN 802.11g/b being used in Quick Connection
Mode?
Depending on the electromagnetic wave environment, there are times when the image and sound
for movies may stop. When using the movie sending function, use Advanced Connection Mode or
Wireless LAN 802.11a in Quick Connection Mode.
Are you using a computer that does not meet the
recommended specifications?
When using a computer that does not meet the recommended specifications, images and audio for
movies may stop.s See your projector User’s Guide.
Check Remedy
Are multiple projectors connected to one computer? Audio can only be transferred to one projector. Try disconnecting other projectors.